Nick Feruito
Nick Feruito at Ken Ganley Ford Parma

Nick Feruito | Page 53

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
555 Reviews
4.9

555 Reviews

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555 Reviews of Nick Feruito

July 28, 2022

Dealership Rating
Employee Rating

This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the More

by Vdidonna
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Morgan Gallagher

Jul 28, 2022

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 26, 2022

Dealership Rating
Employee Rating

I have purchased 3 cars and sent someone else who has purchased 2 cars. My salesman is the best. More

by Divide40
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi

Jul 27, 2022

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jul 28, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 22, 2022

Dealership Rating
Employee Rating

Loved how Bolaji was nice to me and my sister worked with my price range will go back to Ganley ford west More

by Taylorg358
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Dan Overman

Jul 23, 2022

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2022

Dealership Rating
Employee Rating

They did some things to help but mostly just did what they needed to do to get the sale. Price ended up higher than we originally were told, and manager was rude when we complained after the sale because More

by Paulwordell
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: C.J. Overman, John Ruper

Jul 21, 2022

Ken Ganley Ford Parma responded

Hello, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future.

July 12, 2022

Dealership Rating
Employee Rating

All of the staff at Ford Ken Ganley West were extremely friendly and personable. They’re quickness and ability to communicate was very helpful. More

by Srego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, John Ruper , Carlyle Franklin, Dave Moga, Brandon Taylor-Mitchell

Jul 12, 2022

Ken Ganley Ford Parma responded

Thank you for your business. We appreciate you taking the time to leave us this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 08, 2022

Dealership Rating
Employee Rating

I had a positive experience at Ken Ganley West. My salesperson was never pushy and was incredibly kind. If I’m ever in the market to buy another vehicle, I will be coming back. More

by LaurenGoodheart
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, John Ruper

Jul 11, 2022

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 06, 2022

Dealership Rating
Employee Rating

They were very helpful and went to back for us. I would recommend them to buy from. The staff was friendly as well. More

by Rballard02
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Jul 07, 2022

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford West. I'm glad to hear that Mark and Nick were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 28, 2022

Dealership Rating
Employee Rating

Tried to understand the big picture. Helped me find a good deal that fit my financial profile. More

by Cargo54
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Jun 29, 2022

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 26, 2022

Dealership Rating
Employee Rating

They Told me the finance company had two stipulations for me to get a loan. 1. Gap insurance 2. 3 year warranty These two stipulations cost me an extra $4000 on my loan and I was so excited to get my More

by 9garcia999
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Daniel Walker

Jun 27, 2022

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

Jun 27, 2022

Ken Ganley Ford Parma responded

We sincerely apologize if there was a miscommunication or mistaken representation concerning the inclusion of a warranty and GAP insurance on your new vehicle. We contacted you subsequently and offered to cancel and refund all the money from the warranty and GAP insurance. We even offered to buy back the vehicle. You told us you prefer to keep both the vehicle and the protection you purchased. Thank you for bringing this to our attention. Such feedback helps us get better. Please be assured that we have renewed our training to ensure such miscommunication does not occur again.

Jun 27, 2022

9garcia999 responded

So get this..... the general manager calls me to ask what happened exactly and I go on to explain exactly what happened. He then goes on and offers to buy back the vehicle/Warranty/ insurance which is not a option at this point now that I've put over $5000 into the truck. I can not drop the warranty since there is currently two separate issues going on with the truck that as it ends up I will actually need to use the warranty to fix the issues. He then goes on and is trying to cover for his workers saying they told him that I asked for these coverages. This is a blatant case of fraud and after this phone call I am pursuing every avenue available to me to let anyone and everyone know how they operate.

June 24, 2022

Dealership Rating
Employee Rating

Very organized and professional,,,,plus friendly and welcoming,,,,all options were explored and presented until we reached satisfaction! More

by Kathleenplescia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Jun 27, 2022

Ken Ganley Ford Parma responded

Hi, we are so happy to read such a great review about Ken Ganley Ford West! Thank you so much for your feedback! We hope you have a great day!

Jun 28, 2022

Ken Ganley Ford Parma responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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