Nick Feruito
Nick Feruito at Ken Ganley Ford Parma

Nick Feruito | Page 52

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
537 Reviews
4.9

537 Reviews

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537 Reviews of Nick Feruito

June 26, 2022

Dealership Rating
Employee Rating

They Told me the finance company had two stipulations for me to get a loan. 1. Gap insurance 2. 3 year warranty These two stipulations cost me an extra $4000 on my loan and I was so excited to get my More

by 9garcia999
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Daniel Walker

Jun 27, 2022

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

Jun 27, 2022

Ken Ganley Ford Parma responded

We sincerely apologize if there was a miscommunication or mistaken representation concerning the inclusion of a warranty and GAP insurance on your new vehicle. We contacted you subsequently and offered to cancel and refund all the money from the warranty and GAP insurance. We even offered to buy back the vehicle. You told us you prefer to keep both the vehicle and the protection you purchased. Thank you for bringing this to our attention. Such feedback helps us get better. Please be assured that we have renewed our training to ensure such miscommunication does not occur again.

Jun 27, 2022

9garcia999 responded

So get this..... the general manager calls me to ask what happened exactly and I go on to explain exactly what happened. He then goes on and offers to buy back the vehicle/Warranty/ insurance which is not a option at this point now that I've put over $5000 into the truck. I can not drop the warranty since there is currently two separate issues going on with the truck that as it ends up I will actually need to use the warranty to fix the issues. He then goes on and is trying to cover for his workers saying they told him that I asked for these coverages. This is a blatant case of fraud and after this phone call I am pursuing every avenue available to me to let anyone and everyone know how they operate.

June 24, 2022

Dealership Rating
Employee Rating

Very organized and professional,,,,plus friendly and welcoming,,,,all options were explored and presented until we reached satisfaction! More

by Kathleenplescia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Jun 27, 2022

Ken Ganley Ford Parma responded

Hi, we are so happy to read such a great review about Ken Ganley Ford West! Thank you so much for your feedback! We hope you have a great day!

Jun 28, 2022

Ken Ganley Ford Parma responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2022

Dealership Rating
Employee Rating

Understanding and very helpful. Definitely will be coming back for my next car. I recommend!!! More

by saraicaraballo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Tracy Sapienza , Daniel Walker

Jun 23, 2022

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

June 22, 2022

Dealership Rating
Employee Rating

I purchased a 2021 Ford F 150 and picked out up the following day only to find out that it had been used and some of the items that belonged in the vehicle were removed. I called to see about them givi More

by ahairston.ah20
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bolaji Adeyemi, Mark Rezzano

June 21, 2022

Dealership Rating
Employee Rating

We experienced a “pain free” easy purchase of our new F-150 with friendly helpful information and no pressure. It was the easiest car purchase ever! More

by Tjkuehn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

Jun 21, 2022

Tjkuehn responded

Verifying

June 08, 2022

Dealership Rating
Employee Rating

Friendly customer service. My car has been working great since I purchased it. I come in every 6 month for an oil change. They always do a great job. More

by Mcalycia1128
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Morgan Gallagher , Jon Gradomski

Jun 09, 2022

Ken Ganley Ford Parma responded

Hi, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 04, 2022

Dealership Rating
Employee Rating

Nice atmosphere and finally fond a bronco I love and enjoy. Thank you for my new car. More

by nandgtrucking
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Ben Bruggeman

Jun 05, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 02, 2022

Dealership Rating
Employee Rating

The staff was very helpful & knowledgeable I felt no pressure & they helped me find a fit for my budget & were very patient & kind. More

by sucrose888
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Brandon Taylor-Mitchell

Jun 02, 2022

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

May 24, 2022

Dealership Rating
Employee Rating

Danny was able to get me what I wanted with the budget I had. Thank you to Ganely Ford West! More

by Shelby
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman , Daniel Walker

May 25, 2022

Ken Ganley Ford Parma responded

Thank you for your business and this review, Shelby. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 18, 2022

Dealership Rating
Employee Rating

Very lmpressed by all who worked together for me to be able to get the car. They spoke professionally and conducted themselves accordly. More

by markturpin27
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Dan Overman

May 19, 2022

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

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