Nick Hawk | Page 77

Best dealership experience ever! Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in th Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in the business office a delight to work with. Highly recommend to anyone! Derek More

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Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More

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collission repair Dealership was extremely attentive in resolving an A/C problem after my car was hit head on. The level of proffesionalism was extremely high and deale Dealership was extremely attentive in resolving an A/C problem after my car was hit head on. The level of proffesionalism was extremely high and dealer also picked up car from my home after a few issues. Worked closely with Geico Insurance to locate and resolve the problem. More

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Always a pleasure I have never had a bad experience at Ferman BMW. The staff is friendly, courteous, and wonderfully competent. Plus the waiting area is stocked with I have never had a bad experience at Ferman BMW. The staff is friendly, courteous, and wonderfully competent. Plus the waiting area is stocked with food and drinks, and is really comfortable. Because it is, I usually wait for my car to be serviced. :) More

by nikkispitzer Verified Customer Verified Customer

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Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

by crc1212 Verified Customer Verified Customer

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Fast service. Professional. I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it i I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it is the quality of German engineering that keeps me disappointed at times. Too many repairs for a brand new car with low mileage. I take good care of it, keep it maintained on time, but it the car gives me problems now with the engine. It shouldn’t happen to a BMW with 65k miles with one owner. More

by NATASHAP4 Verified Customer Verified Customer

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Air bag recall and oil change, all went well. The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! More

by rkcjr Verified Customer Verified Customer

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Brake replacement at Ferman BMW Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while t Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while the work was being done. . Very happy with the result. More

by GreenbayMitch Verified Customer Verified Customer

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Steven Venden with impressive Service excellence! Once again I purchased my BMW from Ferman BMW of Palm Harbor. And once again Steven Venden surprised me with how top-notch the dealership and his sal Once again I purchased my BMW from Ferman BMW of Palm Harbor. And once again Steven Venden surprised me with how top-notch the dealership and his sales abilities are. They make you feel as if they’re on your side, which they are. Love going to this place no hassle and always Exceptional service. By the way the service department is second to none, Nick and Jamie always take care of any issues. Keep up the great work! More

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Delayed satisfaction After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate coul After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate could not diagnose the problem. It took approximately one month for BMW corporate to compensate the dealership to make the vehicle exchange happen. I have no complaint with Ferman but feel that BMW corporate took too long to address this problem. After leasing at least 13 BMWs I don’t feel that BMW corporate treated me as the loyal customer that I am. I think this issue should have been resolved much quicker. I think Ferman did everything it could but needed more cooperation from BMW corporate. Special thanks to Alexis, Paul and Karl for being so helpful. More

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