Nick Hawk | Page 77

Brake replacement at Ferman BMW Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while t Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while the work was being done. . Very happy with the result. More

by GreenbayMitch Verified Customer Verified Customer

Report | Print

Steven Venden with impressive Service excellence! Once again I purchased my BMW from Ferman BMW of Palm Harbor. And once again Steven Venden surprised me with how top-notch the dealership and his sal Once again I purchased my BMW from Ferman BMW of Palm Harbor. And once again Steven Venden surprised me with how top-notch the dealership and his sales abilities are. They make you feel as if they’re on your side, which they are. Love going to this place no hassle and always Exceptional service. By the way the service department is second to none, Nick and Jamie always take care of any issues. Keep up the great work! More

Report | Print

Delayed satisfaction After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate coul After purchasing a new 230 BMW problems arose which could not be diagnosed. After waiting several weeks I exchanged the 230 for an X1. Corporate could not diagnose the problem. It took approximately one month for BMW corporate to compensate the dealership to make the vehicle exchange happen. I have no complaint with Ferman but feel that BMW corporate took too long to address this problem. After leasing at least 13 BMWs I don’t feel that BMW corporate treated me as the loyal customer that I am. I think this issue should have been resolved much quicker. I think Ferman did everything it could but needed more cooperation from BMW corporate. Special thanks to Alexis, Paul and Karl for being so helpful. More

Report | Print

A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

Report | Print

Best oil change in town! No one likes having to take time out of their schedule to get their car serviced, but Nick somehow made it refreshingly enjoyable. He was very kind, t No one likes having to take time out of their schedule to get their car serviced, but Nick somehow made it refreshingly enjoyable. He was very kind, thorough, and answered all my questions without being impatient (I had a lot as I know nothing about cars). I will absolutely continue to come back here after working with him! More

Report | Print

The Best Dealership in the Region! I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of the issues pro-actively. Easy to schedule, always a sub vehicle available. Very satisfied; so much so two of by friends bought their cars from them. I rate Nick Hawk as an exceptional tech representative- very attentive, technically superior, proactive, available and polite! More

Report | Print

Phenomenal customer service from Nick Hawk Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able t Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able to identify the problem and explain the solution in a way that I can understand. He recently did the most extraordinary thing: I was having some issues with the engine for my diesel X-5, which had been covered under an extended warranty. The engine light came on again, and Nick was able to make a case to BMW that the repair should be covered. Nick is also a great guy! Thank you Nick! More

by Susan Sasenick Verified Customer Verified Customer

Report | Print

Nick was thoughtful and nice surroundings, service. It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty a It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty awesome. More

Report | Print

Purchase of X5 BMW This was my 4th BMW purchased from Ferman BMW with the help from Gary Mack. The dealership is always very organised with a friendly staff. Gary Mack i This was my 4th BMW purchased from Ferman BMW with the help from Gary Mack. The dealership is always very organised with a friendly staff. Gary Mack is an excellent sales person who really knows his cars, is not pushy, but sells with a fun sense of humor. If you are in the market for a new or pre-owned BMW, Ferman and Gary Mack is the right choice! More

Report | Print

Always the best experience. Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng up and checking to make sure I know everything that’s going on. You can tell Gary cares about your experience! More

Report | Print