Nick Hawk | Page 78

A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

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Best oil change in town! No one likes having to take time out of their schedule to get their car serviced, but Nick somehow made it refreshingly enjoyable. He was very kind, t No one likes having to take time out of their schedule to get their car serviced, but Nick somehow made it refreshingly enjoyable. He was very kind, thorough, and answered all my questions without being impatient (I had a lot as I know nothing about cars). I will absolutely continue to come back here after working with him! More

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The Best Dealership in the Region! I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of the issues pro-actively. Easy to schedule, always a sub vehicle available. Very satisfied; so much so two of by friends bought their cars from them. I rate Nick Hawk as an exceptional tech representative- very attentive, technically superior, proactive, available and polite! More

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Phenomenal customer service from Nick Hawk Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able t Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able to identify the problem and explain the solution in a way that I can understand. He recently did the most extraordinary thing: I was having some issues with the engine for my diesel X-5, which had been covered under an extended warranty. The engine light came on again, and Nick was able to make a case to BMW that the repair should be covered. Nick is also a great guy! Thank you Nick! More

by Susan Sasenick Verified Customer Verified Customer

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Nick was thoughtful and nice surroundings, service. It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty a It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty awesome. More

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Purchase of X5 BMW This was my 4th BMW purchased from Ferman BMW with the help from Gary Mack. The dealership is always very organised with a friendly staff. Gary Mack i This was my 4th BMW purchased from Ferman BMW with the help from Gary Mack. The dealership is always very organised with a friendly staff. Gary Mack is an excellent sales person who really knows his cars, is not pushy, but sells with a fun sense of humor. If you are in the market for a new or pre-owned BMW, Ferman and Gary Mack is the right choice! More

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Always the best experience. Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng up and checking to make sure I know everything that’s going on. You can tell Gary cares about your experience! More

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Excellent efficient and effective. I brought my 2018 M4 from the dealer and the advisor was Gary Mack and this was my 2nd BMW. I would highly recommend Gary who was so efficient in gett I brought my 2018 M4 from the dealer and the advisor was Gary Mack and this was my 2nd BMW. I would highly recommend Gary who was so efficient in getting me the car that day. More

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New Car review Great experience, sales rep wonderful, great team from the sales managers to finance. Dealership clean and friendly. The team went over the car and wa Great experience, sales rep wonderful, great team from the sales managers to finance. Dealership clean and friendly. The team went over the car and was very thorough. Would recommend them to everyone. More

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Great experience Big thanks to Gary Mack,having purchased several BMW’s from Gary. I will continue to do so, as my wife is keen to order the new X5. Ferman BMW are a Big thanks to Gary Mack,having purchased several BMW’s from Gary. I will continue to do so, as my wife is keen to order the new X5. Ferman BMW are always a plaeasure to deal with. Brian Coyne Also Nick and Caesar in service is great! More

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