Nick Polytarhos | Page 23

The experience started out good until the sales game began. Upon seeing the vehicle I liked, the GMC website told me that specific vehicle based on the vin number had a final sales price at $58,800. Our began. Upon seeing the vehicle I liked, the GMC website told me that specific vehicle based on the vin number had a final sales price at $58,800. Our sales person Jonathan Told us the price was $76,000 but he would talk to his bosses on my behalf. It then felt like the game show Deal or No Deal, where Jonathan would talk to unseen people behind a dark window and come back with more and more offers. He came back and stated that his bosses were going to give me a great amazing deal and the vehicle would be $58,800. Which was the price advertised on the website, why did it have to be presented as a great, amazing deal? That’s the price. Then the trade in value for my 2015 Chevrolet Tahoe that was also purchased at Mark Christopher, was only to be $13,800. Jonathan said it was due to high mileage (92,000) and a bad transmission. The rebuilt transmission I had installed last month has a 100,000 GM warranty on it and the service team at Mark Christopher said there wasn’t anything wrong with the transmission. I told them my wife would be leaving work and joining the negotiations. I uploaded photos of the Tahoe and answered questions on Kelley Blue Book website and requested a quote. The quote came back at $28,528. An auto dealership called and said they were willing to purchase our Tahoe for that price and emailed us an offer. My wife told Jonathan that she had concerns with the 6.9 APR and the trade in value they were offering us. An unnamed gentleman came down and argued with my wife about those issues then went back to the dark windowed room. Jonathan than lowered the APR to 4.9 and offered $24,000 for trade in of the Tahoe. We decided to put cash down on the Sierra without trading in the Tahoe. We really enjoy the vehicle so far, but the cat and mouse sales soured us on the purchase. We would have appreciated more transparency. More

by TOMCROW669 Verified Customer Verified Customer

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Dealership folks are very friendly and supportive. Overall we are satisfied with our purchase. There was an issue that had to be resolved with front headlight LED trim which went into shop and got rep Overall we are satisfied with our purchase. There was an issue that had to be resolved with front headlight LED trim which went into shop and got repaired same week. I was a little disappointed about the delay in getting the car in because I had an appointment, but also they kept me there for 4.5 hours to repair it. Overall, again, we are satisfied with purchase and are hoping that our new Buick will be a good car for our family for many years to come. More

by AKLTHOMPSON Verified Customer Verified Customer

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Service was good ... very timely emails where annoying Service was good ... very timely emails where annoying I do not need to receive 15 emails as a reminder to leave a review for your for your gr Service was good ... very timely emails where annoying I do not need to receive 15 emails as a reminder to leave a review for your for your gratification.. Very annoying More

by jduvall11024 Verified Customer Verified Customer

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Mark Christopher GMC has serviced my truck from the day I drove it off their lot. It has been 4.5 years and about 70 k miles now. I have always received excellent service. drove it off their lot. It has been 4.5 years and about 70 k miles now. I have always received excellent service. More

by Jerry Verified Customer Verified Customer

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Very bad experience, the worst in my life I am been Very bad experience, the worst in my life I am been buying cars all my life few cars every years high end cars . This is very bad They don’t keep Very bad experience, the worst in my life I am been buying cars all my life few cars every years high end cars . This is very bad They don’t keep there words , they tell you something when u get there it’s all a lie Sad sad I think this should be address very serious, I am my contact Chevy my self complain. They all liars . I will never recommend to anybody . What a waste of time !! More

by mncwic Verified Customer Verified Customer

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My car was really dirty outside and inside try to work on keeping the car the way we gave it to you guys. I pride myself on the look of my car. Let’s also try to come outside and let people know you’ll be ri keeping the car the way we gave it to you guys. I pride myself on the look of my car. Let’s also try to come outside and let people know you’ll be right with em. More

by marcyramirez36 Verified Customer Verified Customer

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Very happy with everything great sales person that help me he was very good at everything and very happy with the truck purchase definitely coming back again me he was very good at everything and very happy with the truck purchase definitely coming back again More

by MPALOMINO6 Verified Customer Verified Customer

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Dropped my car off and the speed of service was extremely slow. I waited in my vehicle for assistance like their sign said. It took 25-30 min just to be acknowledged by anyone. When I finally was helped I slow. I waited in my vehicle for assistance like their sign said. It took 25-30 min just to be acknowledged by anyone. When I finally was helped I had to let the service writer know why there was a recall on my vehicle (you would think they would know since it’s a Chevy). Picking up the car was pleasant and as I waited I went and looked at a new vehicle. Immediately I had to ask 3 people for help. The sales person scoffed that I wanted to see the inside of a car. I went immediately to another Chevy dealer nearby and bought another Bolt. I won’t be back to Mark Christopher again and I would recommend anyone else do the same. Such horrid service!!!!! More

by Evilprotagonist Verified Customer Verified Customer

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Very nice facility, clean and we were able to socially distance from other buyers. The salesman was nice, but I would have preferred if he tried harder to stay socially distant. He was a bit too close for distance from other buyers. The salesman was nice, but I would have preferred if he tried harder to stay socially distant. He was a bit too close for my comfort. But, overall- helpful and personable. More

by GEMENDOZA369 Verified Customer Verified Customer

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Truck wasn’t delivered in time that was told to me 3 different times ,salesman was doing his best but communication from prep worker was horrible communication is key and lacked big time different times ,salesman was doing his best but communication from prep worker was horrible communication is key and lacked big time More

by KEVINWARDLAW Verified Customer Verified Customer

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