Nick Salerno | Page 35

Neil is the best salesman ever. The nicest most down to earth guy ever. He really took care of me today! Highly recommend him to anyone! The whole staff honestly was nothing but super personable and genuin earth guy ever. He really took care of me today! Highly recommend him to anyone! The whole staff honestly was nothing but super personable and genuine. as soon as I stepped in I felt not only welcomed but also happy I really enjoyed my time there so much. I appreciate every aspect of my experience. I’m so happy with my purchase and that I decided to go to this dealership. More

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After having purchased 7 cars with this dealership I have to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is the manager but I cannot believe anyone would leave th to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is the manager but I cannot believe anyone would leave their business in his hands. There could be some underlying issues I will not speak of here. Yvette was professional. Another salesman walked up to her desk and requested the keys to the vehicle she was getting ready to sell to us, had pulled out for us and was discussing with us -- she refused. He went and got Nick Salerno who came and took it from her and sold the vehicle we were there for to someone else! We were debating between 2 models of the same vehicle and decided to discuss the one we had originally went there to get -- she said "we can't." I asked why not? She said it was sold -- flabbergasted I asked if that was the vehicle they just came and took from her?! She replied "yes." Disgusting! I have never experienced anything as tactless and distasteful in a car dealership and prior to this experience -- Honda Universe felt like "family" to us. They said we could choose a different color or we they could get one from one of the four lots they own -- I told them that's what they should have done for the person to whom they sold "our vehicle!" It was the most bizarre experience. We currently have 2 financed and 1 leased vehicle from them and when the lease is up -- we will not be returning it to Honda Universe! We were not even thinking of purchasing a new car -- after all we have only had this one for 2 years with 22,000 miles and it's in excellent condition! They had just sent a letter that was worth looking into/considering. We left there immediately in the vehicle we arrived in, in the exact color for which we were looking! And when we decide to change the color of our vehicle, it will be done elsewhere! I guess the BEST part of the experience and relationship was truly in the hands of the sales team we previously worked with for the past 10 years! I have referred several people to them and now will inform them that IS NOT the same dealership! Besides their unethical business conduct, they have no regard for public health either; some were wearing face masks, some were wearing them under their chins, some under their noses and a couple not at all. I am a frontline nurse and have seen many patients and their families suffer due to the COVID virus, so for their ill regard of the importance of masking not knowing the health status of all who enter is despicable and I did say something to one salesman. To each his own -- but consider yourself forewarned! The next day Nick Salerno had the audacity to call to see if we were still in the market for a new vehicle, apologizing "because we were not able to work out a deal with no money down" even though he clearly stated that in the letter he sent to us and he never ran our credit which is GOOD! We could have put money down if it was going to be worth it in the end however we never got to that part of the conversation because the car was gone! We had only been there for a short time, the car was pulled in advance of us arriving so we could make a quick deal. I guess every customer is not considered equal and this is one customer that not only they have lost but I may stop driving a HONDA because of this and everyone knows I love a Honda. I will return to DCH in Eatontown -- that is where my Honda journey began and they were ALWAYS wonderful; we just happened upon Honda Universe because of a Honda Pilot we saw across the street from them. Everything happens for a reason and I do not trust that dealership any longer -- no class! There are enough bad things occurring that owe cannot control -- we certainly do not have to accept bad experiences of which we have full control! More

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On top of their game at all times striving to satisfy their customers. Friendly and accommodating atmosphere. Extreme knowledge of the vehicles on site. Service department is knowledgeable and accommodat their customers. Friendly and accommodating atmosphere. Extreme knowledge of the vehicles on site. Service department is knowledgeable and accommodating More

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The service was exceptional and Nick Salerno went above and beyond to meet my needs. Very pleasant and forthcoming, I just received a nice tin of Cheryl's cookies as appreciation. Thank you once again for and beyond to meet my needs. Very pleasant and forthcoming, I just received a nice tin of Cheryl's cookies as appreciation. Thank you once again for a great purchasing experience. More

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Amazing customer service and help! Nick and Danny were wonderful to deal wit! Amazing customer service and help! Dealer you can trust! We will continue to recommend Honda Universe! Th Nick and Danny were wonderful to deal wit! Amazing customer service and help! Dealer you can trust! We will continue to recommend Honda Universe! Thank you for always taking good care of us! More

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Excellent Experience Absolutely great experience. Everyone we dealt with treated us with utmost importance and showed great patience while I contemplated making the best Absolutely great experience. Everyone we dealt with treated us with utmost importance and showed great patience while I contemplated making the best choice for myself. Would highly recommend using this dealership to anyone in the area looking to buy/lease a new car. Great knowledge mannerisms and personality. More

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New Vehicle 2020 Honda Accord Sport Very pleasant experience, knowledgeable sales people, very professional and courteous this ia the second car I bought from Honda Universe and Im very Very pleasant experience, knowledgeable sales people, very professional and courteous this ia the second car I bought from Honda Universe and Im very happy with my cars and your staff. More

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The worst experience ever./La peor experiencia! My husband and I went for a new CR-V LX, at the end of the business Saturday 8:30 pm they were going to give us a car that had a damage in the back. I My husband and I went for a new CR-V LX, at the end of the business Saturday 8:30 pm they were going to give us a car that had a damage in the back. If it wasn't because we checked it well, we would have gotten out of there with a damaged car. With the documents already signed and everything, we were told to return on Monday to sign and pick up another vehicle that they promised in replacement of the one that had the damage. My husband called in the morning to confirm that we would go at 1 pm as soon as I left my job and was told that was fine.  But what a surprise! On our way to the dealer we received a phone call from Mr. Nike, a manager that we didn't know before to let us know that the car had been sold and that they could only give us another one in a color that was not what we negotiated. From the beginning to the end, pure dwarf because the price was raised much more than what was spoken on Friday. But after 5 hours of dealing with that, one ends by saying yes at the price. Watch out. NOTHING HONEST. Mr. Nike, you know that this is a lack of respect and honesty, having a signed contract and selling the same car to someone else. Mi esposo y yo fuimos por un CR-V LX nuevo, al final del negocio sabado 8:30 pm ellos nos hiban a dar un carro que tenia un dano en la parte de atras. Si no es porque lo revisamos bien, hubieramos salido de alli con un carro danado. Con los documentos ya firmados y todo, se nos dijo que regresaramos el lunes para firmar y recoger otro vehiculo que prometieron en reemplazo del que tenia el dano. Mi esposo llamo en la manana para confirmar que iriamos a la 1 pm tan pronto yo saliera de mi trabajo y le fue dicho que eso estaba bien. Pero vaya sorpresa! en nuestro camino al deler recibimos una llamada telefonica de Sr. Nike, un manager que no conocimos antes a dejarnos saber que el carro habia sido vendido y que solo nos podian dar otro en un color que no era lo que nosostros negociamos. Desde el principio y hasta el final, puro engano pues el precio fue elevado muchisimo mas de lo que se hablo el Vierne. Pero despues de 5 horas de lidiar con eso, termina uno diciendo si al precio. Cuidado. NADA HONESTOS. Senor Nike, usted sabe que eso es falta de repeto y honestidad, tener un contrato firmado y vender el mismo carro a otra persona. More

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Excellent service. From the time we went into showroom and met with our sales consultant, Kevin Ridgley, till the time we drove away; we were treated awesome. So professional yet personable. We sat and and met with our sales consultant, Kevin Ridgley, till the time we drove away; we were treated awesome. So professional yet personable. We sat and gave our concerns about trading in and a new car or suv. Kevin helped make that decision. Couldn’t be more happier and pleased. Thank you More

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lease by far the best car experience I have had. After visiting several other dealerships i was so surprised by the excellent customer service at this deale by far the best car experience I have had. After visiting several other dealerships i was so surprised by the excellent customer service at this dealership. No hassle very understanding and efficient. Steve O. Umoru was so filled with knowledge regarding the purchasing process. He was very patient but yet comforting. Steve was able to answer all the questions with ease and was very reassuring that i was making the best choice. Finance manager was also very excellent and efficient especially since he was new it was very smooth process. I would highly recommend this location to anyone looking to purchase or lease. great selection and great staff!! More

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