Nik Novotny | Page 22

Great service I went in for a cabin filter replacement and trip worthiness check. I was out in 25 minutes including the visit to the cashier! Awesome. Nik is effic I went in for a cabin filter replacement and trip worthiness check. I was out in 25 minutes including the visit to the cashier! Awesome. Nik is efficient and answers my questions. I appreciate the service department and the way they treat me respectfully. I have helped rebuild a motor, changed my clutch fan, and changed my own oil when I was younger. I know my way around a car and they don't try to treat me like a dummy. I have had issues with other service depts. in the past, none at Luther Nissan IGH. More

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Best dealership both sales and service in the Twin Cities! Best dealer experience in the Twin Cities. They are friendly honest and caring. I have bought 3 cars from them and would not go anywhere else. Best dealer experience in the Twin Cities. They are friendly honest and caring. I have bought 3 cars from them and would not go anywhere else. More

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Excellent Dealership! We are from AZ and made appointment for oil change. From the time we entered the Service Dept to the time we left, we experienced excellent customer We are from AZ and made appointment for oil change. From the time we entered the Service Dept to the time we left, we experienced excellent customer service. Every employee we dealt with was professional, caring, helpful, friendly especially Nick Novotny and the cashier. The waiting area is very comfortable and appealing with beverages and fruit. Hats off to this dealership! More

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Excellent service They always above and beyond in their service. I never have to wait for long. Thank you for always making me feel welcome when I come in! They always above and beyond in their service. I never have to wait for long. Thank you for always making me feel welcome when I come in! More

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Nick was Excellent, rock star!! Every time I come here it's been amazing service from Nick and all the sales team!! Keep up the great work!! Highly recommend this dealership! Every time I come here it's been amazing service from Nick and all the sales team!! Keep up the great work!! Highly recommend this dealership! More

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Helpful Place This dealership has very helpful employees . They were very kind, and truthful. I asked if I needed to rotate tires yet, expecting them to say, yes This dealership has very helpful employees . They were very kind, and truthful. I asked if I needed to rotate tires yet, expecting them to say, yes you do, but they said no, next time. Wow that was a surprise to hear. Good next time I will have more money. Also, a fruit basket & coffee, while I wait. Thank you so much for your great people. .I'll be back. More

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Quality when it counts! Another great experience. I was late for my appointment and they were nice enough to still fit me in. I needed an oil change and some serious brake w Another great experience. I was late for my appointment and they were nice enough to still fit me in. I needed an oil change and some serious brake work. That was enough to get me sent over to Greg's team after talking to Nik. A strange thing happened while talking to Nik. I was explaining how my interior lights weren't working going on when I opened my door or turned the engine off. That's when it happened, Greg jumped off his chair and threw a couple of switches in my car and the light problem was fixed. What was amazing is that I never had seen Greg jump off his chair before especially for me. Much as I enjoy watching tv at the dealership, a young man by the name of Alek gave me a ride home which allowed me to get some outside work done at home. Later not to waste the experience of finding my house he came back to pick me up which was greatly appreciated as I had no ride back for over an hour on my own. The brake work only cost me one arm and one leg. I was expecting two arms and one leg. Hard to say much about the oil change other than I was overdue. Lastly I was having trouble with my front license plate getting bent from a local car wash. I had one of the dealership frames added last year and even that got broke off. So I asked if I could get a new one and Alek once again sprung into action. The two screws proved to be a bit of a challenge so a seasoned mechanic by the name of Troy gave assistance. Suddenly this turned into a project and whole license plate frame had to be removed and worked on back in the shop of course. Ah yes how well I know projects like that at home. The bottom line was everyone provided excellent service and quality work. Yes I know this is a little long, but I like these guys. More

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First service call My appointment was for 11:00 I got there by 10 and Nik checked me in. Very nice man.... My car was done by 10:30, Nik went over everything with me. My My appointment was for 11:00 I got there by 10 and Nik checked me in. Very nice man.... My car was done by 10:30, Nik went over everything with me. My service was excellent. More

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Service Faster Than a Bullet I dropped my car off at 7:10am to be greeted by Niks smile and gregarious personality. Great way to start off the morning. My car was complete in a I dropped my car off at 7:10am to be greeted by Niks smile and gregarious personality. Great way to start off the morning. My car was complete in a jiffy and was ready to pick up in no time. The service at Luther Nissan Kia is always great! A million thanks More

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Great service Service was grear, speedy. Contact person was great and helped me with panel info cus I am still learning so mich about van which I love Service was grear, speedy. Contact person was great and helped me with panel info cus I am still learning so mich about van which I love More

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