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Nina Joeckel

Overview Reviews (67) Inventory (66)

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Nina Joeckel

Nina Joeckel | Page 2

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.8

67 Reviews

Overview Reviews (67) Inventory (66)

4.8

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Nina Joeckel

June 24, 2026

Dealership Rating

Employee Rating

Amazing service and work Communication was top notch, highly recommend and will be returning. Great work highly recommend and will be returning. Great work More

by krizolgabbz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 02, 2026 -

Grinwald Ford responded

Thank you so much for taking the time to leave us such a wonderful review! ☺️ We are thrilled that you are satisfied with our services. Your feedback is appreciated, and we hope to be of help to you again in the future!

June 15, 2026

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Employee Rating

Everyone at Grinwald has been friendly and helpful, and they are knowledgable. Great customer service. I know I can trust them with my car. they are knowledgable. Great customer service. I know I can trust them with my car. More

by ellengeiger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Rachel Smith, Lauri Kelleher

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Jun 22, 2026 -

Grinwald Ford responded

Ellen, Thank you so much for taking the time to leave us this review! It brings joy to all of our team to know that you have had repeated positive experiences when you visit us. ☺️ It is feedback like yours that gives us the motivation to continue growing and developing as a company! We look forward to helping you and your Escape next time, so don't be afraid to call!

June 13, 2026

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Employee Rating

Working with Grinwald Ford has been a good experience with kind and helpful employees. With it being so close to home, Grinwald Ford is my 'go to' for all things Ford related. with kind and helpful employees. With it being so close to home, Grinwald Ford is my 'go to' for all things Ford related. More

by btetz

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel

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Jun 22, 2026 -

Grinwald Ford responded

Thank you so much for taking the time to write this review! We are humbled by your support and we look forward to being your preferred choice! We are so glad that Nina was able to help solve the mystery on your truck and assist you in getting information for whatever it needs in the future! We look forward to seeing you at your next visit! 😊

June 11, 2026

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Employee Rating

Fully disclosed my cars issue and history. They got back to me and agreed to do an independent diagnostic on my cars shift problem and codes After dropping my car off the day before my appo They got back to me and agreed to do an independent diagnostic on my cars shift problem and codes After dropping my car off the day before my appointment and left it there for them. (and I shouldv of known as the service writter was dismissive and almost had to be convinced to take my keys and file) a day after my appointment, I received a message that the service manager was going to look at my car even tho the service appointment was pre arranged yo be with him...after four more days of waiting, I called to find out they did not look at my car, it is a "can of worms " and "obviously has prior workmanship issues" all of which I felt also, asked them to give me a fresh look at the shifting issue, and a quote to fix. In the end, after my car sat thete for 9 days, the result was Refused to Service my Car, diagnose my car, or even provide a quote. Im not impressed with this dealership. More

by Bob

Verified Customer

Recommend Dealer

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Aug 03, 2026 -

Grinwald Ford responded

I am so sorry you were not satisfied with your experience here. After looking at your vehicle, we felt the best route to get your vehicle fixed was to take it back to the shop that did the previous work. We didn't want to charge you again for what you already paid for at another shop. I am sorry for the length of time it took to get you this information. Customer service is very important to us so your comments will be discussed. Thank you

June 10, 2026

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Employee Rating

Always amazing service! From the initial call to make an appt to driving away in my serviced vehicle the service is outstanding! From the initial call to make an appt to driving away in my serviced vehicle the service is outstanding! More

by burns.peggy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel

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Jun 19, 2026 -

Grinwald Ford responded

Peggy, We are delighted to know that our team exceeded your expectations! You taking the time to leave us such a positive review means the world to us and we look forward to sharing your compliments with all of our team! ☺️ We look forward to seeing you again the next time your Escape needs anything!

June 09, 2026

Dealership Rating

Employee Rating

Always a positive experience. Great communication! They complimented me on my hair and outfit, I felt great all day even though my AC was not working that day. Great communication! They complimented me on my hair and outfit, I felt great all day even though my AC was not working that day. More

by Sherienelson01

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel

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Jun 16, 2026 -

Grinwald Ford responded

Sherie, We are so thankful for you taking the time to write us this positive review! We are humbled by you choosing us to help service your Ford Edge when it was in need. Our team works hard to keep our customers happy, and we hope that your vehicle is cool and comfortable for you to enjoy the rest of summer in style. 😎

June 04, 2026

Dealership Rating

Employee Rating

Excellent All right Nina was very polite to speak with and very informative when the work was completed. and very informative when the work was completed. More

by T.GROSS56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel

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Jun 16, 2026 -

Grinwald Ford responded

Thomas and Cathy, Thank you for taking the time to leave us a 5-STAR review! We appreciate you being such loyal customers, and we are thrilled to know that we continue to meet your expectations. We cannot wait to share your praise with Nina and the rest of the team. ☺️

June 01, 2026

Dealership Rating

Employee Rating

Love Grinwald Best service we have found at any Ford dealer Nina is the best service advisor dealer Nina is the best service advisor More

by randy94

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel

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Jun 16, 2026 -

Grinwald Ford responded

Randy, Thank you so much for taking the time to leave us this amazing 5-STAR review! We are delighted to hear that our team has exceeded your expectations! We can't wait to share these kind words with Nina and the rest of our team, and we look forward to being able to service you again! 😁

May 29, 2026

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Employee Rating

Car looked great after but price alittle high need to drop price to get repeat drop price to get repeat More

by LARZY7777

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 16, 2026 -

Grinwald Ford responded

Thank you for taking the time to leave us a 5-Star rating! We are happy to hear that the vehicle looked great!

May 29, 2026

Dealership Rating

Employee Rating

Friendly, consistent, helpful, fair I enjoy working with them. Everyone has been very pleasant to work with. them. Everyone has been very pleasant to work with. More

by nathan70

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nina Joeckel

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Jun 16, 2026 -

Grinwald Ford responded

Nathan, Thank you so much for taking the time to sit down and give us such awesome feedback! Your 5-STAR review motivates us to keep pushing forward to give our customers nothing but the best! We hope that we may continue to be your preferred choice for service again in the future! 😊

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