OC Cardoso | Page 10

Overall service is good. Issue was not diagnosed correctly and reoccurred stranding me in traffic a second time. This would be the third time that a repeat visit was need Issue was not diagnosed correctly and reoccurred stranding me in traffic a second time. This would be the third time that a repeat visit was needed over the last couple of years. Service team has always been responsive, most times all is good but on occasion effectiveness not always right the first time. More

by bmt616 Verified Customer Verified Customer

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Infuriating experience yet again. The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr 20 mins. After that point came and went, Ociel told us my car was almost done. I texted the number after the 1hr 30 min mark and got no response. Had to get up at the 2 hr mark and find Ociel sitting on his phone. Only after I asked about my car did he immediately print it the paperwork and I was finally free. Terrible customer service from Ociel. 10am on a Monday afternoon and I'm waiting 2 hours? That's just unheard of. I'd rather pay $60 at 10 minute oil change at this point. This was the straw that broke the camels back. Blatantly and shamelessly wasting my time, and complete lack of customer service from Ociel. I'd planned on trading in with Chevy for a Traverse in the future. Looks like I'll have to look elsewhere, perhaps Toyota. I'm completely done with the company at this point. And Ociel was nothing but rude, he walked past us several times and didn't bother to give an eta or so much as look our way. Maybe he needs to watch a training video, because his blatant rudeness is what's driving me away more than the 2 hours I wasted. More

by redsunglasses21 Verified Customer Verified Customer

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Had an oil change and car wash that came with the purchase of the vehicle. Everyone was professional and friendly would recommend to family and friends. purchase of the vehicle. Everyone was professional and friendly would recommend to family and friends. More

by robertpetitti Verified Customer Verified Customer

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Martin Chevy has always been great to deal with. They find problems before they arise and either fix them or let me know, so that I can address them. That's what keeps me coming back. They find problems before they arise and either fix them or let me know, so that I can address them. That's what keeps me coming back. More

by kurtbt@yahoo.com Verified Customer Verified Customer

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This was my first time at the dealership and I had a great experience. Good and profesional service. great experience. Good and profesional service. More

by PARRA.KEVIN Verified Customer Verified Customer

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Matt was my sales person. He bent over backwards to make sure I got what I wanted! He bent over backwards to make sure I got what I wanted! More

by katedolan11 Verified Customer Verified Customer

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I have been a costermer of Martin Chevrolet for the past 12 years. They go out of their way to make sure everything I need is done to perfection. I wouldn't take my cars to anyone else. 12 years. They go out of their way to make sure everything I need is done to perfection. I wouldn't take my cars to anyone else. More

by michael_rosendahl Verified Customer Verified Customer

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OC, the service coordinator is taking care of us. Making sure to communicate well and doing what needs to be done. However, the technician(s) is having an issue identifying and solving the problem. A Making sure to communicate well and doing what needs to be done. However, the technician(s) is having an issue identifying and solving the problem. At this juncture we’re not 100% sure it has been resolved but we are hopeful after 2-3 additional visits for same issue. More

by nerodriguez24 Verified Customer Verified Customer

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Every one at the dealership is looking to make things as easy and as affordable as possible. easy and as affordable as possible. More

by ront26 Verified Customer Verified Customer

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Scheduling service was quick and easy. Check in was professional. Time duration was as promised. Service performed was excellent. I will definitely return to Martin for future needs. Thank Check in was professional. Time duration was as promised. Service performed was excellent. I will definitely return to Martin for future needs. Thank you to Paul More

by ROGER Verified Customer Verified Customer

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