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OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso | Page 9

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
391 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

391 Reviews

Write a Review

391 Reviews of OC Cardoso

November 14, 2024

Dealership Rating
Employee Rating

My vehicle was repaired quickly and completed on time. Communication was excellent as I knew when my vehicle was completed. More

by gtoscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Hill

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Nov 20, 2024

Martin Chevrolet responded

Thank you so much for your lovely review! We're thrilled you had a great experience with us. We look forward to helping you again in the future. Take care and see you next time! - Martin Chevrolet

November 11, 2024

Dealership Rating
Employee Rating

Oil changes take FAR too long, even for pre-scheduled oil changes. There is no reason I should have to sit in the dealership for 2.5 hours when that is something I can do in my driveway in 20 minutes. More

by pjkrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2024

Martin Chevrolet responded

We're really sorry to hear about your experience with us and apologize for any inconvenience caused. We strive to provide efficient service, but it seems we fell short this time. We would be grateful for another opportunity to make it right. Please give us a call at (815) 459-4000, and we'll work together to find a solution. Thank you, and we hope you have a wonderful day! - Martin Chevrolet

November 10, 2024

Dealership Rating
Employee Rating

The Martin dealership has always provided us with honest, topnotch ,affordable service. Always,on time and profffesionally done. More

by Morgans5828
Recommend Dealer
Yes

Other Employees Tagged: Phil Canty, Dan Hoyland, Tom Bazzoli, Duane Hill, Ralph Stalesky, James Dunn, Alex Krasner , Blake Hill, Paul Baumgartner

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Nov 20, 2024

Martin Chevrolet responded

Thanks a bunch for your kind words about Martin Chevrolet! Feel free to get in touch if there's ever anything else we can help with! - Martin Chevrolet

November 08, 2024

Dealership Rating
Employee Rating

As always martin chevy takes care of us with up front prices and great service. More

by vette97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Baumgartner

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Nov 20, 2024

Martin Chevrolet responded

Thank you for the wonderful review! We sure to appreciate it! - Martin Chevrolet

October 29, 2024

Dealership Rating
Employee Rating

The staff are Friendly, helpful, accommodating to flexible schedules, and fair pricing for most maintenance services More

by ladimeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

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Nov 05, 2024

Martin Chevrolet responded

Thank you so much for sharing your experience with us! If there's anything else we can do for you, just give us a call or drop by anytime. We'd love to help! - Martin Chevrolet

October 29, 2024

Dealership Rating
Employee Rating

Well oiled service department! The staff is always courteous & professional. The waiting area is very comfortable & well supplied with refreshments & computers. More

by tkc1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 05, 2024

Martin Chevrolet responded

We're thrilled to hear that you had a great experience with us! Our team works hard to make sure every visit is top-notch, and it's so rewarding to know we hit the mark for you. If there's anything else we can do for you, just let us know! - Martin Chevrolet

October 29, 2024

Dealership Rating
Employee Rating

The dealership was extremely clean - service advisors were professional and efficient. Waiting room was perfect to get work done while I waiting for the work to complete. More

by bzyz212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Samantha Cordt, Patrick Frazier, Blake Hill

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Nov 05, 2024

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

October 29, 2024

Dealership Rating
Employee Rating

Solid Chevy dealership. Quick and competent service and employees who seem to enjoy their work. More

by lionhound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Martin Chevrolet responded

Thanks! We appreciate you taking the time to leave us this review and look forward to seeing you again next time! - Martin Chevrolet

October 27, 2024

Dealership Rating
Employee Rating

No loner cars. Wait is longer then worker tell you. Detailer only shows up on certain days More

by dmdec123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blake Hill

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Dec 20, 2024

Martin Chevrolet responded

We truly appreciate your feedback, and we're sorry for the frustration that you've experienced due to the lack of communication on our end. We completely understand your concerns, and we're working diligently to deliver better service in the future. Our detail team is available during the weekdays, and we're excited to announce that we're planning to bring back service loaners for 2025. Thank you so much for choosing Martin Chevrolet, and we promise to make your next visit a fantastic one. - Martin Chevrolet

October 25, 2024

Dealership Rating
Employee Rating

Martin Chevy always provides me with great service and reasonable prices. The waiting room is very nice, if you are going to stay. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill , Patrick Frazier, Blake Hill

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Nov 05, 2024

Martin Chevrolet responded

Matt, Thank you for the review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

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