Omar Elwir

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience. We are thrilled to hear that you consistently receive outstanding service and feel like a valued member of our family. Your recognition of the exceptional care you receive means everything to us. We truly appreciate your loyalty and look forward to continuing to provide you with the VIP treatment you deserve for many years to come.

Crest Cadillac responded

We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Clear and consistent communication is important to us, and we recognize that we did not meet your expectations in this area. Your feedback is invaluable to us as we work to improve our service processes. Please contact us James Freel, our Service Director, at jfreel@vtaig.com so we can discuss your experience further and ensure better communication moving forward.

Crest Cadillac responded

We are elated to hear about your positive experience with our team. Your kind words about our customer service truly mean a lot to us. We're pleased that we could provide you with excellent service throughout your visit. It's wonderful to know that our loaner car service met your needs as well. Your feedback motivates us to continue delivering the high-quality service that our customers deserve. Thank you for choosing Crest Cadillac and for taking the time to share your experience.

Crest Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Crest Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with us. We sincerely value your feedback about the outstanding customer service you received from our team. It means so much to know that everyone made such a positive impression during your visit. We take great pride in maintaining an exceptionally clean environment for our customers, and we're delighted that you noticed our attention to detail. Your recommendation truly brightens our day and motivates us to continue delivering the excellent service you experienced. We appreciate you choosing us and look forward to serving you again in the future.

Crest Cadillac responded

We greatly appreciate your wonderful feedback about your vehicle purchase experience with us. It brings us tremendous joy to know that we not only met but surpassed what you were hoping for. We understand how important it is to have a smooth and efficient process when purchasing a vehicle, and we are thrilled that you found your experience to be both easy and timely. Your kind words mean so much to our team, and we truly value customers like you who take the time to share their positive experiences. We look forward to serving you again in the future.

Crest Cadillac responded

Your feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin cbrosin@vtaig.com to further discuss your concerns.

Crest Cadillac responded

We are thrilled to hear about your wonderful experience with your new Cadillac Optiq! It sounds like you are truly enjoying the smooth ride, quiet cabin, and advanced technology features that make this vehicle such a standout choice. We understand how important an honest and straightforward purchasing process is, and we are delighted that we could deliver exactly that for you. Having your new vehicle delivered directly to your home with a complete walkthrough of all the high-tech features shows our commitment to exceptional service. We appreciate you taking the time to share your positive experience, and we hope you continue to love every mile in your new Cadillac Optiq.

Crest Cadillac responded

We greatly appreciate your incredible loyalty and trust in us over the years. Having served you for 10 vehicle purchases is truly an honor, and your continued confidence in our dealership means everything to us. We understand it can be concerning when familiar faces are no longer available, and we're glad that despite the initial challenge in connecting with management, Josh was able to step in and provide the helpful service you needed. It speaks volumes about his dedication that he took the time to work up your numbers before heading out on vacation. We're also pleased to hear that Omar Elwir seamlessly handled the finalization of your deal and was fully informed about your previous discussions with Josh. This kind of smooth transition and attention to detail is exactly what we strive for in every customer interaction. Your longstanding relationship with Crest Cadillac is a testament to the quality service we aim to provide, and we look forward to continuing to serve you for many years to come. Thank you for taking the time to share your positive experience.