PEDRO VALENCIA MENDOZA | Page 5

Scheduled oil and filter change and tire rotation. Finished in the time stated while I waited. Service advisors knowledgeable and courteous. Went over maintenance checklist with me. Finished in the time stated while I waited. Service advisors knowledgeable and courteous. Went over maintenance checklist with me. More

by LKOWALESKI1999CITIZENX Verified Customer Verified Customer

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Great service and awesome professional people. I took my car in for a major service and the wait time was good. My car drives and sounds like new. Please keep up the good work. car in for a major service and the wait time was good. My car drives and sounds like new. Please keep up the good work. More

by SIMONKYAMA Verified Customer Verified Customer

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Helpful and friendly. Answered all my questions. Car was completed in two hours. Thankful for everything they did.I will be back in six months for my next maintenance. completed in two hours. Thankful for everything they did.I will be back in six months for my next maintenance. More

by CAROL4122 Verified Customer Verified Customer

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I waited for a long time in my car and finally 20minutes later someone was help me and gave me a good attention and he was doing good work. later someone was help me and gave me a good attention and he was doing good work. More

by MONTANOPAINT Verified Customer Verified Customer

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Good on time service excellent job friendly staff reliability trustworthy reliability trustworthy More

by JKNARAYAN Verified Customer Verified Customer

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My experience was nice and smooth, I got in and out without any issues! Everyone was very cautious on following covid protection not just for themselves but for the customers as well. Great Job!!! without any issues! Everyone was very cautious on following covid protection not just for themselves but for the customers as well. Great Job!!! More

by EDUARDORAMONLOPEZ Verified Customer Verified Customer

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I bought my wheels from Costco, and I have them rotated there for free. For some reason, Maita Toyota does not offer the oil change only package. Instead, the minimum package you can buy is an oil change w there for free. For some reason, Maita Toyota does not offer the oil change only package. Instead, the minimum package you can buy is an oil change with a tire rotation, which is $69.99. This doesn't work for me because obviously I am not going to pay $69.99 for an oil change. I can get an oil change for much less from Jiffy Lube or Midas. What value does Maita offer that's worth $69.99 versus their competitors? I don't see it. Not a good value and I won't be coming back unless I need to repair something. More

by JEFF Verified Customer Verified Customer

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Terrible service. I started with a rep named Pablo. After waiting two hours, a lady came over and told me i should change my filters and i had a nail in my front tire. I agreed to the work. After an After waiting two hours, a lady came over and told me i should change my filters and i had a nail in my front tire. I agreed to the work. After another hour and 15 minutes, I went to check. The lady that talked with me was gone and the new lady told me it would be another 30 minutes. After 45 minutes, Karina (an excellent service rep who had worked with me before came over seeing my frustration). I told her the problem and she found Pablo. After venting, he went to find my car and a few minutes later reappeared with my final paper work. Your new system does not work. Three different people I had to deal with to get my car done in a timely manner. 4 Hours to change the oil, put in two filters and fix my tire leak, Thank goodness for Karina's help in finding Pablo. More

by JAGUAS1 Verified Customer Verified Customer

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Very good customer service, Pedro handled my transaction at Maita, he was very professional and informative and he informed me of my approximate wait time, which you guy’s at Maita had done before his estim at Maita, he was very professional and informative and he informed me of my approximate wait time, which you guy’s at Maita had done before his estimate, This is one of the nain reasons why I come here to Maita off of Auburn Blvd, Courteous, Cooperative and Compliant to my needs, and excellent and resolving problems or any issues with my vehicles. Thank You for Your Service, Sincerely, Thomas K. Baird More

by THOMASBAIRD1966 Verified Customer Verified Customer

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Poor customer service. They knew of delays in service due to being shorthanded, but didn’t tell me and let me waste 2.5 hours before I found out my car hadn’t been touched. It was for an oil change. Lack of to being shorthanded, but didn’t tell me and let me waste 2.5 hours before I found out my car hadn’t been touched. It was for an oil change. Lack of respect for me as a customer or the value of my time. Go somewhere else. More

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