PROFIERA CARVER

Professional team and welcoming people . Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! Service advisor clearly explained repairs , pricing and timeline .Thank you Rockline Mercedes Benz ! More

by TITERNIK2007 Verified Customer Verified Customer

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Friendly and helpful in getting into a new lease. I recommend MB of Rocklin for your next vehicle. I recommend MB of Rocklin for your next vehicle. More

by kim.gunther Verified Customer Verified Customer

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This dealership made a fast and easy car purchase experience for us. I was helped out very thoroughly from the first minute I a arrived. experience for us. I was helped out very thoroughly from the first minute I a arrived. More

by MISTRNICK714 Verified Customer Verified Customer

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Leaving this review after an extremely disappointing car-buying experience. This review has nothing to do with the sales team or the used car manager, both of whom tried to be helpful. However, my ov car-buying experience. This review has nothing to do with the sales team or the used car manager, both of whom tried to be helpful. However, my overall experience with Mercedes-Benz of Rocklin fell far short of what I would expect—especially from a dealership positioning itself as a luxury brand. I recently purchased a used 2025 Ford Ranger Raptor and worked with Proferia. The sales process itself went smoothly, and the team was able to get the vehicle within my target price. A week later, I flew from San Diego to pick up the truck. The day before, I confirmed my 9:00 AM arrival time. When I arrived, the vehicle was not ready, and I waited in the lobby for about 30 minutes. I don’t mind waiting, but this could have been communicated ahead of time—especially since the finance manager doesn’t arrive until 10:00 AM. The real issue occurred after the deal was finalized and I took possession of the vehicle. Shortly after leaving the lot, I realized the driver’s seat was not functioning properly. I immediately returned to the dealership, and Proferia took the truck to your technicians. About 15 minutes later, she informed me there was no solution and that I would need to take the vehicle to Ford for service. This was confirmed by the used car manager. Selling a vehicle with a known mechanical issue and then directing the buyer elsewhere for resolution is unacceptable. I was—and still am—extremely disappointed by how this was handled. The excitement of a new vehicle was entirely overshadowed by the disappointment of the experience and because of that I cannot recommend this dealership to others. More

by RYANMURPHY7677 Verified Customer Verified Customer

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My sales rep was diligent in finding the vehicle that I identified. She was patient and presented many options before finding the perfect one! identified. She was patient and presented many options before finding the perfect one! More

by KORVIN Verified Customer Verified Customer

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Fast, transparent and fair, the service center was a great experience. As far as the car buying process this was also fast and fair. great experience. As far as the car buying process this was also fast and fair. More

by ACEVANS12 Verified Customer Verified Customer

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Best Mercedes Benz dealership in Northern California for buying new / used card and service. Team is professional. buying new / used card and service. Team is professional. More

by FNAJAFI Verified Customer Verified Customer

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Excellent service experience at Mercedes-Benz Service. The staff was professional, courteous, and efficient from start to finish. Everything was explained clearly, the service was completed on time, and t The staff was professional, courteous, and efficient from start to finish. Everything was explained clearly, the service was completed on time, and the overall experience felt smooth and well-organized. Truly top-tier customer service. More

by MANJIT.TOOR Verified Customer Verified Customer

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I had an excellent experience buying my Sprinter thanks to Profiera Carver, the Manager Kenny and the team at Mercedes-Benz of Rocklin. Profiera was professional, knowledgeable, and truly went above and b to Profiera Carver, the Manager Kenny and the team at Mercedes-Benz of Rocklin. Profiera was professional, knowledgeable, and truly went above and beyond to make the entire process smooth and stress-free. She took the time to explain every detail, answered all my questions honestly, and made sure I got the best deal possible without any pressure. The whole team at Mercedes-Benz Rocklin was welcoming and efficient, and they made me feel confident and comfortable with my purchase. If you’re looking to buy a Sprinter or any Mercedes-Benz, I highly recommend asking for Profiera Carver. Outstanding service and a great experience from start to finish! More

by ZAIDSAAD1986 Verified Customer Verified Customer

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