"Pamela Fairchild Rocks"
- Jim Long
Pamela was recommended to us by the Andersens.
Pam is very knowledgeable, friendly and professional.
Traci Roberts was great to work with in Finance.
We found a vehicle online. Follow-ups to our questions online from Chris Smith were helpful in narrowing down our decision, even before we went to the lot.
Chris made sure to bring the car close to the entrance, so my husband, who uses a walker, would not have far to walk. He was considerate of our comfort in the hot Tucson weather. Chris kept us informed as to the price of the car over the course of a week. When we were ready to finish our transaction, Chris had the car ready. He also spent considerable time educating us about the various features.
Overall, our experience was fine. We did find going over all of extended warranties by another department, a bit overwhelming, since we do not buy a car everyday. There was a lot of information. But we do feel comfortable giving our experience five stars and are very happy with our purchase.
"Subaru Tucson an Excellent car showroom "
Recently we relocated from UK to Tucson,AZ and from the time we first visited Subaru Tucson till now, the care and support from the staff has been exemplary. We have bought two cars from Subaru and from the manager to the sales staff and also the service staff, they have all provided excellent customer care. I would also like to give special mentions to Pamela Fairchild (sales team) and Marcus Rodrigue (Service Team). They provided excellent service which will compel to go back there again.The showroom itself creates a positive ambience to do business and is very enjoyable. Keep up the work.
Other Employees Tagged:
"An exceptionally positive experience"
Pamela Fairchild was thoughtful, attentive, and warm throughout the sales process. She was honest, sincere, and recognized that the sale is about finding the right match between the car and purchaser. She made every effort, at every moment, to ensure that the sale went smoothly. She anticipated any problems before they happened, and was extraordinarily conscientious and thorough.
Jennifer Duran managed the finance aspects of the sale. It was quick, painless, and straightforward. Jennifer ensured that I got everything I needed, nothing I didn't. She kept a great sense of humor, and got through the paperwork with impressive speed.
Lastly, John Petersavage was cordial and welcoming, making absolutely certain that the sale would be complete, accurate, and--above all--speedy. He made it quite clear that he values his customers, and wants to ensure a positive experience for both the customer and his team members.
It is particularly noteworthy that I was introduced to parts and service staff, who were sincere and warm. This could have been "going through the motions" by some customer service script. But that was not the case. The staff seemed truly engaged and sincere. They really did care that I bought a car from them.
"Great vehicle buying experience! "
- Susan, AZ
I switched from Lexus to Subaru and was pleased that the service was equal if not better. Pam was great! She understood my wants before I did. She put me in the perfect vehicle. I felt no pressure, got the information I needed and worked with me about my timing. Even the ‘dreaded’ business side of the transaction was smooth and painless. They won me over with dog friendly facility.
Only downside to Subaru, no ventilated seats!
my experience was great I walked in and walked out in just a few short hours. kind people really professional and great service. steve and Pamela took great care of me. finance was short and simple. I would buy from them again.
"Best Car buying experience I have had."
Pam is excellent, knowledgeable, extremely personable, and not at all pushy. She was in constant contact and made the whole process painless. Would buy again.
"Pleasant and Very Professional Individual"
- Ron C.
Ms. Fairchild is a very personable, professional individual that was/is my pleasure to have met. I have high respect for her as a person and I know she will continue to grow. It is a pleasure to have met her and the information she had, concerning my automobile needs, she passed on to a customer such as I, Tucson Subaru is very fortunate to have this individual on their staff.
Thank you Tucson Subaru.
Other Employees Tagged:
Pam was very efficient, personable, and knowledgeable, and accommodating. She gave me all the information I needed, with no pressure. I love my new Subie!
Louie also was personable, knowledgeable, and again, with no pressure. I enjoyed my time with both of them.
"Best car buying experience ever !"
- Mike S .
Thank you Pamela Fairchild for an enjoyable and unforgettable time . My family and I greatly appreciate your attention to detail and your extreme patience !! We'll be sure to tell everyone about you and Tucson Subaru .