Patrick Koballa | Page 16

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from John Wallace and our team at Coastal Kia! Thank you for your business, high marks and gracious comments. We adore the comment, "great experience and would recommend this dealership." Your amazing review has been shared with John Wallace and our entire sales team. We look forward to seeing you during your complimentary service appointment at 5000 miles. Thanks again and please reach out to John or any member of our team if you need anything.

Coastal Kia responded

Welcome to the Coastal Kia family! Thank you for the five star review and kudos for your Product Specialist Brandon Wright. We love the comments, "... he was awesome... my family is very happy with our purchase." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

Coastal Kia responded

Wonderful! Thank you for the awesome sales review and gracious comments for our sales team at Coastal Kia! We love the comment, "very friendly, non-threatening nor intimidating salespeople." It was extremely thoughtful of you to go online and rate your recent experience. We appreciate it! We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thanks again for the amazing five star review. Please call us if you need anything. We are here to help.

Coastal Kia responded

Simply wonderful! Thank you for the gracious five star review and kudos for our service team. It was extremely thoughtful of you to mention Sam Weisman by name. Sam does an amazing job and we are lucky to have him. Your awesome feedback has been shared with Sam and our entire service team. We love the comments, "I found Coastal Kia exactly what the say in their commercials. Professional and very friendly at the same time." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia and servicing your Sportage with a local small business. Please call us if you need anything. We are here to help. Thanks again!

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our amazing service team. Your patience is appreciated! We are thrilled you could avoid another trip by allowing us to complete your recall recently. Your loyalty is greatly appreciated. Thank you for servicing with a "small local business." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Coastal Kia responded

Fantastic! We love the comment, "Coastal Kia is the best car lot I ever visited, so happy to be apart of the Coastal Kia Family." Thank you so much for the amazing five star review and gracious comments. We are here if you need us! You ARE an important part of our Coastal Kia Family and we APPRECIATE YOU! Thanks again!

Coastal Kia responded

Thank you for your feedback. In regards to your purchase in March of this year we have had several conversations regarding your concerns. As previously shared you were not charged $1995.00 for mud flaps and dealer prep. Please be on the lookout for a detailed explanation via USPS from our Dealer Principle at Coastal Kia. Thank you!

Coastal Kia responded

Super! Thank you for the five star Dealer Rater review for Jason, Michael and our team at Coastal Kia! We appreciate your loyalty and amazing review. Your gracious comments have been shared with Jason, Michael and our entire team. We love the comment, "they answered any questions that we had about our new vehicle and our financing." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

Coastal Kia responded

Wonderful! Thank you for the five star review for our sales team at Coastal Kia! Congratulations on your recent purchase. We love the comments, "we are very pleased with our experience at Coastal Kia when buying our new car.... everyone was courteous and very professional, I would definitely recommend them." Fantastic! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help. Thanks again from your Coastal Kia family!

Coastal Kia responded

Done in 2 hours! Wonderful! Thank you for the amazing five star sales review for Coastal Kia! It was extremely thoughtful of you to mention Steve Kramer, Michael Mascavage and Uber Hernandez. You gracious comments and kudos have been shared with this amazing trio and our entire sales team. Welcome to the Coastal Kia family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary anti Covid-19 interior spray and much more Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything.