Patti Kupfer

Service department took excellent care of me. Car was fixed and other issues were also addressed at time of service Car was fixed and other issues were also addressed at time of service More

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Staff is always very kind and friendly. The facility is clean and very welcoming. Appreciate the coffee and snacks. The facility is clean and very welcoming. Appreciate the coffee and snacks. More

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Autohaus BMW is superb in every regard. My wife and I are loyal customers, and we couldn't recommend them more highly. My wife and I are loyal customers, and we couldn't recommend them more highly. More

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Very professional, friendly and efficient. I was in and out of there. Car was done on time. Had such a good experience I bought a hat. I was in and out of there. Car was done on time. Had such a good experience I bought a hat. More

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Everyone was very helpful. They offered me a ride back after I dropped off my car for service. I even forgot my backpack at the dealership and the driver took me back to the de They offered me a ride back after I dropped off my car for service. I even forgot my backpack at the dealership and the driver took me back to the dealership to pick it up before dropping me off at my apartment. More

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Top Notch, excellent the staff and the service I have received. The staff was very professional in the way they carried themselves and conducted business. received. The staff was very professional in the way they carried themselves and conducted business. More

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I had a good experience. I have a few issues I would like to discuss with the service department. I have a few issues I would like to discuss with the service department. More

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For a “luxury dealership” I thought the service was poor. The communication was inadequate despite them telling me if I signed up for text, they could keep in touch with me. If my service person was not ther The communication was inadequate despite them telling me if I signed up for text, they could keep in touch with me. If my service person was not there, no one could help me. The taillight on my car had a leak, the car was less than a year old. They said my car must have been in an accident which was clearly not true. I didn’t like their attitude. More

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Came in with a flat from a pothole, on my way out of town. Patti immediately started getting me scheduled, but did not have a loaner available. She checked with the valets and asked them to let her k town. Patti immediately started getting me scheduled, but did not have a loaner available. She checked with the valets and asked them to let her know if anything changed. While we were setting up service, a loaner came back in and I was on my way. Patti's attentiveness, willingness to go the extra step, and her dedication to customer service played out in full!! I was ecstatic that I didn't have to make a bunch of new arrangements and was on my way with minimal delay. This is the level of service that sets Patti and the Autohaus team above other dealers. More

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Met my expectations! Very professional. Great facilities! The service adviser was very pleasant to work with! Very professional. Great facilities! The service adviser was very pleasant to work with! More

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