Paul Biermann | Page 23

Top-notch! JD Daugherty and Paul Biermann both great to work with and would highly recommend them. Answered all our questions and made buying a new car as easy JD Daugherty and Paul Biermann both great to work with and would highly recommend them. Answered all our questions and made buying a new car as easy as possible! More

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Wes was AWESOME! Rick, Paul & Carl were reat too! I'd been window shopping for Subarus for a couple of decades so I knew I'd want either a Legacy Wagon (manual) or an Outback Wagon (manual). I felt le I'd been window shopping for Subarus for a couple of decades so I knew I'd want either a Legacy Wagon (manual) or an Outback Wagon (manual). I felt led to call the Dean Team after talking to a friend who had made a purchase from there recently. Wes Gallegos was so friendly and patient. He searched very hard for what I wanted. Low and behold! He found me one with the right options and color used which I found better than the newer ones on his lot. I couldn't have even specified any better beforehand. Wes patiently showed me as much as possible about the car during our test-drive, answering all questions adroitly. He even gave me a fair price making my Kelly Blue Book research unnecessary Also also called me from his home to keep me updated!! He saw my phone needed charging before I did and offered his charger. When I wanted my wife to see the car on his off day he arranged for Paul Bierman to have the car available for us! My wife arrived first and was treated superbly by Paul. I'd finance concerns but Wes and Rick Richard (Finance Manager) made things happen for me. Carl Schaeffer was helpful and friendly in tracking down anyone not immediately available or just being hospitable.. Other Dean Team staff who thought I might need something offered to help when seeing me alone! Definitely the friendliest dealership in that part of town. They made me feel special. Even Phillip Dean the GM, made time to see me. You know how some dealership staff are sort of standoffish once you've signed the paperwork? Not Wes Gallegos and the others earlier mentioned. I see why the dealership was the best last year! I expect the Service Dept to also treat me right when the occasion demands Thanks Wes for everything - and also for the awesomely unexpected gift! Wow! More

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Very good experience buying a used vehicle I worked with Jason Moore, Paul Biermann, and Dustin Westoff. Jason and Paul are sales people, and they are easy to deal with, no hard sell, and were I worked with Jason Moore, Paul Biermann, and Dustin Westoff. Jason and Paul are sales people, and they are easy to deal with, no hard sell, and were thoughtful about what I was looking for and what I was concerned about. Dustin handled the business/documents part, and is very knowledgeable and easy to deal with. They were all quick and efficient too; they get it done without a lot of waiting around. More

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Amazing service with amazing staff I definitely recommend this dealership to anyone buying a car in the area. Not only do the staff treat you like your at home but they also did everyth I definitely recommend this dealership to anyone buying a car in the area. Not only do the staff treat you like your at home but they also did everything to make my experience stress free and enjoyable. I walked in not knowing what to do. This was my first experience buying a car from a dealership and had not a single clue on where to begin. I was greeting almost immediately by Wes. He was the sweetest person and had so much patience and understanding with my situation. His co-worker Paul helped in sharing my excitement as well as built my confidence in this new experience. Wes and the staff bent over backwards to get me the best car and deal possible as well as making sure I understood everything in the process. I was more than grateful to have worked with such awesome staff. Not to mention I was in and out in a timely manner. I proudly drove my brand new car off the lot in confidence because I knew I was in the right hands. I will continue to recommend them to everybody I know for future purchases. p.s The bow they put on my car meant so much. I had asked for a bow as a little joke and when i came to pick up the car i was surprised with a giant gold glitter bow. Its the little things -Becky Rehmeier More

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Great dealership, fabulous customer service! Paul took great care of us when we bought our car at Dean Team-Ballwin. We had many questions and needs and Paul met each one in a timely manner. Paul took great care of us when we bought our car at Dean Team-Ballwin. We had many questions and needs and Paul met each one in a timely manner. James also went above and beyond when working on the car. Dean Team has earned two repeat customers! More

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Complete trust in Dean Team service team Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she co Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she communicates very well with the customer. We are so grateful for the honest and reliable Dean Team service group. We know we can always count on them, no matter the size of our service need. We maintain multiple cars at this facility, and each time I go in, I can have a very productive conversation with them about our service goals. On our newer vehicle I appreciate their efficient, reliable service and advising. In addition to that, on our older vehicle, I especially appreciate their patient and competent troubleshooting. They really listen to the customer and understand how to work with the customer as part of the service team. We wouldn't service our vehicles anywhere else. More

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Best Car Buying Experiece Ever!!! Spoke with Paul Biermann over the phone on a preowned 2012 Subaru Legacy, I went in and test ride, nice car but Dean had a 2015 Subaru Impreza Limited Spoke with Paul Biermann over the phone on a preowned 2012 Subaru Legacy, I went in and test ride, nice car but Dean had a 2015 Subaru Impreza Limited, Jasmine green in color with tan leather, it was love at first sight. One week later thanks to Paul and Rick Richard the 2015 Subaru Impreza is mine. They now have sold 3 cars to my family: 1} 2015 Volkswagen Golf, 2) 2013 Volkswagen Jetta TDI Sport Wagon and now 3) 2015 Subaru Impreza Limited, in the last 6 months. This speaks volumes of service provided by the Dean Team. More

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Dean Team Subaru VW are a cut above the rest The people at Dean Team Subaru Volkswagen were very professional, courteous, and good to their word. Our purchase of a pre-owned Honda Civic was hand The people at Dean Team Subaru Volkswagen were very professional, courteous, and good to their word. Our purchase of a pre-owned Honda Civic was handled quickly and in a fully satisfactory fashion by Wes Gallegos. The car was well-prepped and I would not hesitate to buy again from Wes or Dean Team Subaru VW. More

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Great Day at Dean Team on Manchester I had a nice experience with Dean Team Subaru Volkswagon last week when I went in to buy a Subaru Legacy. Paul Biermann assisted me from start to fini I had a nice experience with Dean Team Subaru Volkswagon last week when I went in to buy a Subaru Legacy. Paul Biermann assisted me from start to finish and was very helpful. I got exactly the car I wanted and felt that the price was fair. This a good team, and I would recommend. More

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Great service I was very pleased with the service that I received at Dean Team. My boyfriend got his car here and our car salesman Paul found him the exact car he w I was very pleased with the service that I received at Dean Team. My boyfriend got his car here and our car salesman Paul found him the exact car he wanted for the price we wanted to pay. So when it came time for me to get a car Paul worked with me to find me the car that I wanted, even though the car I wanted was hard to find. In the end he found me my car and I paid the price I wanted to. So over all I am very happy with the dealer. Also if you need to get any service done on your car Annie in the service department is the best. More

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