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Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla | Page 6

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.3
150 Reviews
4.3

150 Reviews

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150 Reviews of Paul Bonilla

October 30, 2024

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Employee Rating

Everybody at the dealership was wonderful. I really appreciate the ride home from the staff versus waiting at the dealership. More

by meganmeighan19
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Workmanship
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Recommend Dealer
Yes
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Nov 12, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star review! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

October 23, 2024

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I found the service offering to be easy and also high quality. I walked away satisfied More

by mjgrossm2
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review! We appreciate your business and look forward to working with you again in the future.

October 17, 2024

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Job was not performed correctly , given another appointment to have it fixed . Cannot give a review until job is correctly completed More

by trimino45
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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October 14, 2024

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Service was exceptional. They were very polite and took care of my recall promptly. 5 star service More

by kmcgahey0125
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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Oct 14, 2024

Salerno Duane Chrysler Jeep responded

Thank you very much for your positive feedback and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

October 08, 2024

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After waiting 3 days for a recall service which should taken 1 day. Then driving my car the next day and the flash guard fell off. Took it back to the dealer to inspect to have the tech lie to me by sayin More

by tenft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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Oct 14, 2024

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

October 03, 2024

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Very happy to stop in for an oil change without an appointment. Could not find a time that worked out for me. I was in and out in a little over an hour. Thank you. More

by lflaten
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

October 02, 2024

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Great experience, as usual. I recommend Salerno Duane for any Jeep repairs or service needs. More

by rickhankey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and for the 5-star review Rick. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 30, 2024

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I called and was able to have my front head light repaired the same day. More

by gsarge12
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Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We appreciate your business and look forward to working with you again in the future!

September 30, 2024

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They were very friendly and accommodating to my needs . Excellent service would definitely recommend them More

by nancykzande
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Workmanship
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Recommend Dealer
Yes
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Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and for the 5-star review Nancy. We are pleased that our team was able to provide you with professional and attentive customer service. Your satisfaction is our top priority and we are here to help you at any time.

September 22, 2024

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Employee Rating

Overpromised and failed completely. No one returns service calls. Left 4 messages. Not a single call back. Got a message from service manager, called and was told he no longer works the More

by dropbox.black
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Sep 23, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

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