"rated as a Top BMW dealership in the country but...."
Bought the car here so obviously took my car here for recalls and services, but maybe it's my bad luck but everytime I get the car back, something is damaged or scratched. On my first visit, 3 days after I purchased my new Bimmer, for a computer programming update, they managed to scratch the rear driver side door and knick the driver door handle. The door was buffed out butthe knick they couldn't do much about. Move forward several months later, take the car in for a recall work, and they managed to scratch the wood trim on the center dash. When I contacted the service department after the fact, I was told that once I leave the dealership they take no responsibility for it and that the work had nothing to do with the wood trim on the center dash so why would that get scratched.
So now, I having been going to the dealership that is closer to my house than Knauz and have been treated better here and elsewhere as well. Seems every time I have an issue at Knauz, it's my fault and treated like I am a liar.