Paul Kolleck | Page 37

Excellent service and Ric, Paul and Susan are amazing! Thank you for upholding the wonderful tradition of the BMW Store! Thank you for making the experience of the purchase of our new cars so wonderful! Thank you for upholding the wonderful tradition of the BMW Store! Thank you for making the experience of the purchase of our new cars so wonderful! More

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Just purchased our first BMW to Paul - he listened to all we were looking for and helped us choose the right car, without being pushy at any moment. Great customer experience overall. we were looking for and helped us choose the right car, without being pushy at any moment. Great customer experience overall. More

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I worked with Paul Kolleck and he made the experience easy, and pain free. He is a good representative for BMW. Paul, is professional and very knowledgable. easy, and pain free. He is a good representative for BMW. Paul, is professional and very knowledgable. More

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Third car we have bought from The BMW Store. Service is always excellent. We also always have our cars serviced here and also had a great experience. always excellent. We also always have our cars serviced here and also had a great experience. More

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Wonderful buying experience So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). Quick response to my inquiry. Paul was indeed professional, knowledgeable and made himself available via phone and e-mail to all my questions. Scheduled test drive went very well. Paul took genuine interest in my possible (and ultimate) purchase as well as our trade-ins. Paul proactively and upon request, provided information that assisted me in making the purchase. From Day 1 and until the date of purchase, Paul always made himself available to my inquiries and 2nd test drive. Various interactions with some of Paul's colleagues (from Day 1) reinforced The BMW Store's level of excellent customer service, attention to details, and desire to serve the customer. For the delivery date, my son (Joseph - age 13) and I were very impressed with the vehicle delivery. A bright red bow and positioned in the 2nd floor showroom. Delivery was indeed an exciting day. Paul, Susan and Jemar shared in our excitement. For my 1st test drive appt, I also met Susan Ward. She was instrumental on delivery day - spending time with me and my son - setting up our phone to the car, highlighting some of the many features as well as answering all our questions. A delight to work with. A tip of the hat to Jemar DuBose. The paperwork and process to take delivery was effortless. Jemar displayed genuine interest in answering my son's various questions - Joe had not yet experienced the administrative side of purchasing a vehicle. I look forward to visiting The BMW Store and visiting my new friends soon. More

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This BMW store has top rate customer service in every department. They are so easy to work with. We’ve been extremely happy since leasing our first car several years ago! department. They are so easy to work with. We’ve been extremely happy since leasing our first car several years ago! More

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Great experience at the BMW store! Paul did a great job explaining and tailoring our BMW X5 and 440xi buildouts to fit our needs. When Paul was off there Dean stepped in and provided t Paul did a great job explaining and tailoring our BMW X5 and 440xi buildouts to fit our needs. When Paul was off there Dean stepped in and provided the same outstanding sales support. Susan was wonderful explaining and getting us comfortable with all of the features and functionality of cars! Ric provided us with goodie bags at checkout and gave us confidence that the entire BMW Store team was behind us on our purchases. Joe jumped in when we had a minor seat noise issue with one of the cars. It was quickly resolved. Eric made the finance part of the purchase transparent and easy. Overall, a wonderful experience! More

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Outstanding service as usual We have been working with the BMW for many years. Without exception, our experience has always been first rate. Rick and Paul make the buying experien We have been working with the BMW for many years. Without exception, our experience has always been first rate. Rick and Paul make the buying experience fun. True professionals that really know how to provide great customer service. Susan is also a real pro and helps you learn all about your new car. More

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Paul Kolleck and the team at the BMW Store Came Through The BMW Store did a great job of meeting our needs with an Executive Demo. We looked at lots of options and Paul was very patient. He even arranged fo The BMW Store did a great job of meeting our needs with an Executive Demo. We looked at lots of options and Paul was very patient. He even arranged for Mat Swartz to show us some of the inventory when he was off and we were in the area. Susan Ward did a great job of showing all of the features to my wife and her parents who ordered an X3 the same day for lease. She did this patiently while I was getting all of the paperwork done with Jemar Dubose who was also very helpful. This is the 4th car I have purchased from Cincinnati MINI / BMW Store. There is a reason I keep coming back: I love the cars, but the support from Sales (including Ric Koresky) and Service (Rodney Steadman has been a gem with the i3) is even more important. More

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Excellent, very informative, efficient and friendly. Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options very clearly, was professional and easy to deal with. I really enjoyed this transaction. Susan Ward demonstrated my car for me prior my purchase. She was phenomenal. I learned a lot from her and she followed up with a couple emails to help demonstrate a few items to me. I did my finance, maintenance and enamel purchasing through Jemar DuBose. He clearly and thoroughly talked me through my options. He listened to me and got me the right package on the maintenance options. He also was very thorough and efficient on the financing. Overall, I was really impressed with everyone and my entire experience at The BMW STore. More

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