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Paul Malley

Overview Reviews (171) Inventory (185)

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Paul Malley

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Paul Malley | Page 8

Sales Consultant

Marty's GMC

5 Kingston Collection Way
Kingston, MA 02364

After many successful years publishing commercial real estate and parenting newspapers, I decided to shift career paths and pursue retail auto sales. I've been able to bring 25 years of solid business experience to a thriving team at Marty's. I look forward to helping you find the next nicer newer vehicle for you!

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4.7

171 Reviews

Overview Reviews (171) Inventory (185)

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

Languages Spoken

English

4.7

171 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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171 Reviews of Paul Malley

December 02, 2021

Dealership Rating

Employee Rating

Service guys are great Owning a business being on time Service guys are great Owning a business being on time is everything My customers depend on me to be on time And I depend on you. Service guys are great Owning a business being on time is everything My customers depend on me to be on time And I depend on you. More

by Flhtp1

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Doug in parts is very knowledgeable and professional

Helpful 0

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Dec 02, 2021 -

Flhtp1 responded

Sales or Service Great place to do business Thank you Vernazzaro Bros

November 23, 2021

Dealership Rating

Paul Malley was alright but can’t say I like anything about the dealership. Sorry. about the dealership. Sorry. More

by JOHNSWEATLAND

Verified Customer

Recommend Dealer

Other Employees Tagged: Derek Petrosino

Helpful 0

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Nov 23, 2021 -

Marty's GMC responded

John We strive at every opportunity to satisfy our customers. I am sorry that we failed to meet your expectations. Please feel free to reach out to me to discuss your concerns if you would like to. I can be reached at 781-585-7575 . Kevin Ihlefeld

November 16, 2021

Dealership Rating

Employee Rating

Diagnosed gave a price and fixed it as As price that was quoted fair and reasonable and all worked out well quoted fair and reasonable and all worked out well More

by electric.rgraham

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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October 15, 2021

Dealership Rating

Employee Rating

There Appears to be some miscommunication when it comes to dealing with the service department. to dealing with the service department. More

by rtrusk

Verified Customer

Friendliness

Recommend Dealer

Helpful 0

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October 15, 2021

Dealership Rating

Employee Rating

Brought my new 2021 Sierra back 2 times for a break noise. The service mngr said it was a normal noise. If I wanted I could go to another dealer to see if they could help me. noise. The service mngr said it was a normal noise. If I wanted I could go to another dealer to see if they could help me. More

by LEOW925

Verified Customer

Recommend Dealer

Helpful 0

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October 04, 2021

Dealership Rating

Employee Rating

Horrible service, stuff , never fix nothing ! I’m bringing my truck for over a year for the same problem bringing my truck for over a year for the same problem More

by Limaquel

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Other Employees Tagged: Brian Mello, Bob Mitchell , Peter Attea, Bill

Helpful 1

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Oct 04, 2021 -

Marty's GMC responded

We are very sorry that you find our service horrible. Over the last year we have had the opportunity to service your vehicle 6 times. Over the past year and 6 visits the vehicle has accumulated over 100,000 miles. While the engine light has come on several times with in the year and 100,000 miles it has never been for the same reason. The light comes on as a warning for various systems as a precaution indicating that a repair or maintenance is required. Weak batteries, glow plug issues, low coolant, and clogged air filters all trigger an engine light to come on. It does seem that it should not happen several times within a one year time period, but when balanced against the mileage usage it begins to become more understandable. Thankfully, your vehicle has performed admirably and has only needed repairs that are considered maintenance over its 165,000 total miles. For our part we seek always to serve you, and all our customers, with the utmost respect and timeliness. It is unfortunate that you do not feel the same way. Regardless, we are here and always willing to assist in all your automotive needs. If there are other issues that warranted this review please feel free to contact me directly at 781-585-7570. Kevin Ihlefeld- General Manager

Oct 04, 2021 -

Limaquel responded

I send the truck with 30 , 70 thousand miles with the engine light on, and then with 100 thousand miles , now the last time was for recall and of course on the letter that was send never said about miles , but they said was only until 150 thousand miles and my truck has 160 , with already fix the same issue with payment! I understand this a business and everybody want to make money but not This way !

September 25, 2021

Dealership Rating

Employee Rating

Professional and friendly as usual. Bought out my 2018 Terrain and had it serviced. Thanks Terrain and had it serviced. Thanks More

by DLPER

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Kevin Ihlefeld, John Backman , Michael kelleher

Helpful 0

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September 25, 2021

Dealership Rating

Employee Rating

Greeted promptly, more than willing to show us what we had in mind. No pressure to buy that day. Came back to confirm the sale the following day . I’m very pleased with Paul Malley. Thank you again, S had in mind. No pressure to buy that day. Came back to confirm the sale the following day . I’m very pleased with Paul Malley. Thank you again, Sharon and Tom More

by designsbysharonslm

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Derek Petrosino

Helpful 0

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September 21, 2021

Dealership Rating

Employee Rating

Yesterday I got my new truck GMC Sierra from Marty’s dealership and super happy about it! Working with Paul from sales and Roberto from finance department was super enjoyable. The delivered suites servi dealership and super happy about it! Working with Paul from sales and Roberto from finance department was super enjoyable. The delivered suites service! Thank you so much! Victor Khoklan, Norton MA More

by VRKHOKHLAN

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Roberto / finance - A+

Helpful 0

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September 18, 2021

Dealership Rating

Employee Rating

Paul Malley was great to work with! I was especially happy the dealership wasn't price gouging by charging over MSRP like some dealerships because of the low inventory. I would recommend them. happy the dealership wasn't price gouging by charging over MSRP like some dealerships because of the low inventory. I would recommend them. More

by Drkpighetti

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Derek Petrosino

Helpful 0

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