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Paul McDonald
Paul McDonald at Luther Family Buick GMC

Paul McDonald | Page 14

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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827 Reviews
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827 Reviews

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827 Reviews of Paul McDonald

November 14, 2022

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Employee Rating

Vary professional, I will recommend this dealer ship & personal @ the highest level. Thanks for everything. More

by @ gmail.comAkbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Joe Emmerich

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Nov 17, 2022

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 13, 2022

Dealership Rating
Employee Rating

Luther GMC has a very clean and neat dealership and is always easy to work with. More

by JROTHERT44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2022

Luther Family Buick GMC responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 13, 2022

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Employee Rating

Paul is always great to work with he goes above and beyond to keep everyone informed and work to make the process as easy as possible. More

by levi.a.reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2022

Luther Family Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 13, 2022

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Employee Rating

The service was done with care everything was checked and serviced professionally and staff was very friendly More

by dkbreadman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Joe Emmerich

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Nov 16, 2022

Luther Family Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Luther Family Buick GMC for your vehicle needs. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 13, 2022

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Employee Rating

Paul does an amazing job in the service department and always has a smile in his face More

by bkknain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2022

Luther Family Buick GMC responded

Hello! It is great to hear about your recent service experience. We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 13, 2022

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Employee Rating

Very helpful and mindful of MY time frame. Professional service agents and technicians. Never disappointed More

by DEAN.HJELDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robb Reierson

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Nov 16, 2022

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 12, 2022

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Employee Rating

Should not take five hour to put a set of tires on. Then when you get there the wrong tires are on, So with out my vehicle for two days to get new tires More

by makiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robin Tollefson, Robb Reierson, Jim Jermstad

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Nov 14, 2022

Luther Family Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 08, 2022

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Employee Rating

They are cooperative. We have had good luck with our vehicles. I appreciate when they bring the mechanic to help you understand what needs to be done and why More

by cgillety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2022

Luther Family Buick GMC responded

I appreciate your kind words about our service team! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 07, 2022

Dealership Rating
Employee Rating

We received great service when the battery on our Envision went bad and had to be replaced under warranty. More

by MORRIE LANNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 09, 2022

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 06, 2022

Dealership Rating
Employee Rating

They are very good at keeping you in formed on what is wrong with your veh. More

by DAN.BJERKE
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Jody Jackson, Larry Mitchell

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Nov 08, 2022

Luther Family Buick GMC responded

I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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