Paul McDonald
Paul McDonald at Luther Family Buick GMC

Paul McDonald | Page 15

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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827 Reviews
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827 Reviews

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827 Reviews of Paul McDonald

November 04, 2022

Dealership Rating
Employee Rating

Excellent fast service. Kept me informed at all times. Gave several options for cost of tires and differences More

by Charlvla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren

Nov 07, 2022

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 28, 2022

Dealership Rating
Employee Rating

Great service as always. They always find a way to squeeze me in at the last minute. More

by MIKEHARTSOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 26, 2022

Dealership Rating
Employee Rating

This is actually a 0 rating. Been waiting since May to get reimbursed for a warranty related issue that I paid out of pocket in the the amount of $1,300 This matter has resolved More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Luther Family Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that we made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100 Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 25, 2022

Dealership Rating
Employee Rating

I feel like the oil change takes too long and costs too much. Maybe the quick lube shops are not your competition. More

by keith.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Oct 27, 2022

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 24, 2022

Dealership Rating
Employee Rating

Good service friendly and nice did very good job I will take my car back More

by troyhagen70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2022

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 24, 2022

Dealership Rating
Employee Rating

Parts/ Paul/ Robin and full crew are alway GREAT! As a senior citizen they are always trying to find savings for me! Thank You! More

by johngwentzell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson , Jerry Grosz, Everyone Thank You!!!!

Oct 27, 2022

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 24, 2022

Dealership Rating
Employee Rating

Great people. Excellent service. Timely manner. Washed car after. Staff was very helpful for a newcomer. More

by JANGULA_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2022

Luther Family Buick GMC responded

Hello, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 24, 2022

Dealership Rating
Employee Rating

Good experience overall. Would recommend the dealership and service department. Was met with smile and friendly welcome More

by PKATBURUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2022

Luther Family Buick GMC responded

We cannot thank you enough for your wonderful review of Luther Family Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 19, 2022

Dealership Rating
Employee Rating

The customer service team was very nice and respectful, and was great at keeping me updated on my car. More

by Austin.Harley.0317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Oct 21, 2022

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 19, 2022

Dealership Rating
Employee Rating

I have worked with both Paul and Robin in the service department in the past and both of them are excellent at what they do. Great customer service and exceptional communication. I’d highly recommend wor More

by MJWOLSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Oct 21, 2022

Luther Family Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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