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Paul McDonald
Paul McDonald at Luther Family Buick GMC

Paul McDonald | Page 7

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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827 Reviews
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827 Reviews

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827 Reviews of Paul McDonald

May 16, 2023

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Employee Rating

Your service men very gracious and helpful. The work to fix the car and van was excellent but 160.00/ hour was high. But that is the mechanic rate at present. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robb Reierson , Charlie the mechanic, the guy who drove me home (Chad) ?

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May 16, 2023

Richard responded

I wrote the review already and do not have anything else, thankyou. Richard Sliper.

May 07, 2023

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Employee Rating

Luther has amazing customer service! They took great care of me and my vehicle recently! More

by angelaretzer88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Grosz

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May 09, 2023

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 06, 2023

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Employee Rating

Very concerned very nice very engaged I like the customer service the honesty and the concern that they have for you and your vehicle More

by chcoclaette77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2023

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 30, 2023

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Employee Rating

Robin always greats me with a smile, a big welcome then shared anything I need to know. The service is always top notch, their communication is so much more than any other dealership I’ve used before. More

by JWIEDRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Robb Reierson

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May 03, 2023

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 17, 2023

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Excellent customer service and people who know what their doing and follow through on what they do and say. More

by bobericksen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2023

bobericksen1 responded

Excellent customer service and people who know what their doing and follow through on what they do and say.

April 16, 2023

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Employee Rating

Great communications and timely service when I needed work done on my vehicle that had recalls More

by RSBERGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

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Apr 18, 2023

Luther Family Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 13, 2023

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Employee Rating

Guys were very nice and knowledgeable. They were quick and gave me a correct time window for the work being done. Snacks/drinks/waiting area is not best I have seen but get the job done More

by BF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Joe Emmerich

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Apr 14, 2023

Luther Family Buick GMC responded

Thank you for taking the time to write this review. I am pleased to hear that our staff was able to provide an efficient and overall positive experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 02, 2023

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Employee Rating

Luther Family Buick GMC is our family's go to dealership for all things vehicle related. They have an all around amazing team. From service, sales, to parts we've never been anything other than completely s More

by JASON_RUUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Kevin Lindgren, Jim Jermstad , Dale Amsbaugh

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Apr 04, 2023

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 02, 2023

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Employee Rating

Fast, friendly and easy to work with! Never makes you feel like questions are dumb. More

by JULIE_RANDALL68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Robb Reierson, Kevin Lindgren

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Apr 04, 2023

Luther Family Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 31, 2023

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Employee Rating

Excellent reception and outstanding service. I arrived early and they prioritized my car so my wait time was short More

by Nancy R Smestad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2023

Luther Family Buick GMC responded

Nancy, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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