Paul Rienzi
Paul Rienzi at Headquarter Honda

Paul Rienzi | Page 8

Sales Manager

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

Contact Me
not yet
rated
127 Reviews

Nickname: "The Clermont Car Guy!" Why I Enjoy Assisting You: I like to make people smile and make them happy when they find the car they love. Hobbies: Being with my family, watching the Philadelphia Eagles and relaxing at the beach. Interesting Fact My Co-workers Don't Know: I have been to every major beach in Florida. Check out my Facebook page for exclusive promotions! www.facebook.com/theclermontcarguy

Dealership Experience

15 yrs, 9 mos

Industry Experience

15 yrs, 9 mos

not yet
rated

127 Reviews

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127 Reviews of Paul Rienzi

December 10, 2018

Dealership Rating
Employee Rating

Love this place!!! This is my second time here to purchase a vehicle in last 2 years. The salesman Lee was a pleasure to work with. He was professional, listened to me, More

by Bkdafcup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: T.J. Burke , Lee Disla

Dec 26, 2018

Headquarter Honda responded

Thank you so much for such a glowing review. We are especially thankful that you were matched up with a LISTENER, rather than just a TALKER... it's so refreshing to know there are people in the business that are here to serve the needs of their customer, rather than just themselves. Congratulations on the new Honda HR-V & we appreciate you returning to us to show your loyalty when a customer is treated with respect! :)

November 29, 2018

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Fast & Friendly Service We've had a stressful week and I wasn't looking forward to having to buy a car. I haven't had a car payment in some time now and wasn't excited to hav More

by Victoria Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Revolt, T.J. Burke, Ali Sewani , Glen Forsythe II

Jan 08, 2019

Headquarter Honda responded

Thank you, Lynch family, for choosing to review your most recent visit to our inventory to select & eventually purchase a pre-owned vehicle... we appreciate you for sharing your story accounting for the rating you left us. We are very pleased to know you were taken care of well by Ali in the Sales process, TJ in Finance, as well as Jeff & Paul at the sales desk managing the deal. Congratulations, from all of us here @ Headquarter, on the carefully selected new-to-you vehicle!! Welcome to the Headquarter family :)

November 28, 2018

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Employee Rating

Bad experience with novice or first time car buyer They will give a price over phone and email and when you go there it changes to high. I went there to purchase a red varient crv after a sales call as More

by Saril
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Glen Forsythe II

Nov 29, 2018

Headquarter Honda responded

Saril, we apologize that your experience was less than you wanted as a novice/first time buyer. The purpose of pricing over the phone (Internet Sales) is that there is no need to negotiate once you are here to save time. Our Sales Consultants are expected to review the features of the vehicle to ensure those are what you want and a vehicle that fulfills if not all, most of your wants and needs. IF, we do not have the vehicle you want; yes, we want to sell you what we have in stock. If the customer wants to change trim level or model, the price you received from the Internet will change as well. If we have to go out of stock to another dealer, any extras that that dealer has on the vehicle are passed directly onto you. They are not discounted and that would alter the price. We pulled your paperwork. There was $699 Dealer Fee and at lease termination Honda charges each customer a $350.00 Turn-In Fee (this was not part of your monthly payment). Now if you chose to purchase your leased CR-V, there would be another $699 Dealer Fee which is to process the transfer of Title, transfer of tag and contract. As for color options, Honda has been known to switch up color availability across the models and trim levels. As a result, some colors are only available on higher trims. The Basque Red Pearl you wanted is available in all trim levels, we believe this was the confusion that Leon had and we will address with him. The $50.00 is correct for the gift card, which is an electronic gift card sent to your email. Please check your spam and junk boxes for an email from AutoHook. If you deleted it, please let us know and we will send you another. We hope that this cleared matters up and if not, please come in and see us.

Dec 09, 2018

Saril responded

I have never recieved the gift card yet . Also please note that the price quote I recieved from internet was for an AWD model and the sales guys didnt even agree to sell the non AWD version for the same price .

November 24, 2018

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Employee Rating

Best dealership by far! This is my second vehicle purchased at this dealership. Always pleased. All my service on vehicle is always done by dealership. I’ve sent several cust More

by MikeQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Jahangir, John Shelling

Jan 08, 2019

Headquarter Honda responded

Mike, thank you for choosing to review your most recent visit to our showroom to purchase a new vehicle... we thank you for sharing your story accounting for the rating you left us. We are pleased to know you were taken care of well by Mike, John, & Paul during the sales process. Congratulations, from all of us here @ Headquarter, on the newest Honda!! ps- Thank you ALSO for your kindness towards our Service Dept as well as sending us some referrals! :)

November 11, 2018

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Employee Rating

Informative, Friendly, & Helpful Ali and the rest of the Honda team were wonderful. They were informative and took the time to explain things out for you. The whole process was very e More

by MayaE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, Ali Sewani

Nov 29, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a new Honda... we thank you for sharing your story and why we deserved the rating left. So pleased to know you were taken care of well by Ali & each associate along the process. Congratulations, from all of us here @ Headquarter, on the new vehicle!!

November 09, 2018

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Employee Rating

Awesome staff! Went with my daughter to see Jp to look at the cars with no intent of purchasing however Jp had to leave so he referred us to Lee. They both gave us More

by Sarelys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lee Disla, Robert Marquez, J.P. Rodriguez

Nov 29, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a new Honda for your daughter... we thank you for sharing this detailed story and why we deserved the rating you left here. So pleased to know you were taken care of well above & beyond your own expectations by JP & Lee. Congratulations, from all of us here @ Headquarter, on the new vehicle!!

October 24, 2018

Dealership Rating

Great staff We had a great experience at HQ Honda, they have a very friendly and knowledgeable staff. We were surprised by the nice facility and vehicle selection More

by mills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Marquez, Isaiah Sornoza

Nov 08, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a vehicle from Isaiah... we thank you for sharing this information letting us know we took such good care of you in your time of need.Congratulations, from all of us here @ Headquarter, on the pre-owned vehicle!!

October 02, 2018

Dealership Rating
Employee Rating

My Clarity is Great! Bought a Clarity Touring instead of the Tesla I had on order. Ryan was very knowledgable in all the features of this car and made my decision ea More

by CRBirch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Santiago Buxeda, Robert Marquez, Ryan Rourk

Oct 15, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a new Honda vehicle... we thank you for sharing this very detailed story and why we deserved the rating you left here. So pleased to know you were taken care of well above & beyond your own expectations. Congratulations, from all of us here @ Headquarter, on the new Honda Clarity! That's high praise mentioning you chose Honda over Tesla. We bet the overall savings really help sell the prospect!

September 27, 2018

Dealership Rating

A New Customer Headquarter Honda was a breath of fresh air: Courteous, business-like, truthful, helpful, listened me & my needs, then fulfilled those needs. Sales st More

by scrollsawgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lee Disla, Erica Torres, Paul Rienzi

Oct 15, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a pre-owned vehicle... we thank you for sharing this very detailed story and why we deserved the rating you left here. So pleased to know you were taken care of well above & beyond your own expectations. Congratulations, from all of us here @ Headquarter, on the new-to-you vehicle!

September 25, 2018

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Employee Rating

Top notch! Every thing was perfect from the start. Ali is a very respectful, patient, knowledgeable and kind sales person. Sales manager Paul made my wife’s dr More

by J T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, Ali Sewani

Oct 15, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a new Honda vehicle with your family... we thank you for sharing this very detailed story and why we deserved the rating you left here. So pleased to know you were taken care of well above & beyond your own expectations. Congratulations, from all of us here @ Headquarter, on the new 2019 Honda Pilot!

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