Paul Tokatlyan | Page 6

I can’t say enough about the service department. I’ve been a customer for many years and Paul and his team have consistently provided outstanding service. Paul always listens to my concerns and offe I’ve been a customer for many years and Paul and his team have consistently provided outstanding service. Paul always listens to my concerns and offers a detailed explanation of what services are necessary to resolve my car’s issues. He is honest, trustworthy and extremely knowledgeable. As always, my car was ready on time and issues were resolved. The whole process was easy, quick and hassle-free. Paul and his team go above and beyond. More

by LINEAT5 Verified Customer Verified Customer

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The vehicle was inspected and work was completed succesfully in good time per schedule agreement. Very professional staff. succesfully in good time per schedule agreement. Very professional staff. More

by MIRSAN23 Verified Customer Verified Customer

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Good nice expert professional advice and knowledge service experience. Highly recommended. I will use this service next time too. service experience. Highly recommended. I will use this service next time too. More

by demirelkaan51 Verified Customer Verified Customer

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Paul was great! Very attentive and professional. Put client's needs before anything else! Overall great service! Highly recommend. Very attentive and professional. Put client's needs before anything else! Overall great service! Highly recommend. More

by KATHYLAO Verified Customer Verified Customer

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I cannot say enough wonderful things about Paul T. and the incredible service he provided for my Mitsubishi Montero. From the very beginning, he was attentive, kind, and truly professional. He took th and the incredible service he provided for my Mitsubishi Montero. From the very beginning, he was attentive, kind, and truly professional. He took the time to listen, explain everything clearly, and made sure I felt comfortable and informed every step of the way. Paul stands out as the most respectful, fair, and genuine service professional I have ever encountered. His dedication to excellent customer care went above and beyond my expectations. In all my years of car ownership, I have never experienced such a high level of service. I left with complete confidence and peace of mind. He is an absolute asset to Mitsubishi, and I would recommend his service to anyone without hesitation. More

by jasmine Verified Customer Verified Customer

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Paul was again very accommodating with my vehicle and made sure everything was taken care of in a timely fashion for the best price! made sure everything was taken care of in a timely fashion for the best price! More

by LESYA998 Verified Customer Verified Customer

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I am new to LA and when researching places to have my car serviced, I saw mixed reviews on Universal Mitsubishi - but each negative review had a well reasoned and articulated response from the dealership, so serviced, I saw mixed reviews on Universal Mitsubishi - but each negative review had a well reasoned and articulated response from the dealership, so I rolled the dice. I could not be happier with the service I received - Paul, the service manager listened to my concerns and carried out a full inspection - and gave me the news I was hoping for - he could have made something up - the car just having travelled 2,300 miles - but was honest and thorough. I am so glad I came to Universal - could not recommend them highly enough. More

by simo Verified Customer Verified Customer

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Great staff and quick professional service. Work was done in a timely manner and all questions and concerns taken care of. Work was done in a timely manner and all questions and concerns taken care of. More

by FJSUASTEGUI Verified Customer Verified Customer

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. I needed to change my breaks but they took 3 hours only to tell me my brakes were bad??? This could’ve been done in 30 minutes. to tell me my brakes were bad??? This could’ve been done in 30 minutes. More

by DONIZANDREA Verified Customer Verified Customer

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I recently moved to the area and chose this dealership as my new home since I’m still under factory. Everyone has been nice and the process has been smooth and easy. Based on past experience I always bring h my new home since I’m still under factory. Everyone has been nice and the process has been smooth and easy. Based on past experience I always bring half a day of work to the shop to keep me busy but I never end up waiting too long and they stay in communication. So far so good great job Universal! More

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