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Paul Tokatlyan
Paul Tokatlyan | Page 94
Service Manager
Universal Mitsubishi
5015 Van Nuys Blvd
Sherman Oaks, CA 91403
1,289 Reviews
Dealership Experience
24 yrs, 1 mo
Languages Spoken
Armenian
English
1,289 Reviews
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1289 Reviews of Paul Tokatlyan
January 15, 2020
Pulled up to the service drive, I see everybody smiling. I was greeted by Paul, really nice guy. He explained to me the process of getting my truck diagnosed and told me it shouldn’t take a long time to fig I was greeted by Paul, really nice guy. He explained to me the process of getting my truck diagnosed and told me it shouldn’t take a long time to figure it out. 2 hours later they figured it out. Highly recommend Universal Mitsubishi. More
by JC_MOTORWORKS
Verified CustomerOther Employees Tagged: Lot porter. Really nice guy.
January 14, 2020
Experience with Armen and Paul is always amazing. Seriously I drive 40 minutes just to come to them because I know they will take care of my car. Seriously I drive 40 minutes just to come to them because I know they will take care of my car. More
by Rreiner
Other Employees Tagged: Armen
January 10, 2020
Mr. Zack is wonderful. One feels no pressure to buy at this dealership, others usually pressure you and aren't patient but this one proved us wrong. Will definitely come back in the future :) this dealership, others usually pressure you and aren't patient but this one proved us wrong. Will definitely come back in the future :) More
by R_karkoukli
Other Employees Tagged: Tiki N, Junior Avila, Zakk Kim
January 10, 2020
They were patient & nice and fixed the problems like promised. Will come back again :) in the future for servicing the vehicle. They are pleasant to deal with promised. Will come back again :) in the future for servicing the vehicle. They are pleasant to deal with More
by R_karkoukli
Other Employees Tagged: Tiki N, Junior Avila, Zakk Kim
January 10, 2020
A very friendly environment with great customer service. My service advisor explained thoroughly what was performed on my vehicle. Definitely will be returning to service my vehicle. Thank you My service advisor explained thoroughly what was performed on my vehicle. Definitely will be returning to service my vehicle. Thank you More
by sanrz76
January 06, 2020
Service Light -airflow Paul, as always, was very helpful in addressing my device issue which turned out to require a replacement part under warranty. He kept me up to date t Paul, as always, was very helpful in addressing my device issue which turned out to require a replacement part under warranty. He kept me up to date throughout the process and was able to get me in on a Saturday. More
by DONOTSENDEMAIL
December 24, 2019
Nice people. Good experience. Everyone was nice, helpful and easy to work with. I never felt pressured and the prices of the vehicles are fair. Pretty quick in and out. Would highl Everyone was nice, helpful and easy to work with. I never felt pressured and the prices of the vehicles are fair. Pretty quick in and out. Would highly recommend other’s purchase their cars here. Thank you all especially Scott for all of your help! More
by DG
Other Employees Tagged: Tiki N, Junior Avila, Zakk Kim, Saul Turcios, JC Gonzalez , Armen Avanessian, Sergio Navarro, Dennys Vaca, Nick Zohrabi, Scott
December 22, 2019
Great customer service! Highly recommend speaking to Paul. Everything is perfect. Pual is always taking care of me and letting me know what's next with the car . He is a very great employee. Everything is perfect. Pual is always taking care of me and letting me know what's next with the car . He is a very great employee. More
by NIGHTLIFEEDC016
December 19, 2019
Battery Back Job After a week that my new battery was installed, my Outlander experienced hard starting. The battery was bad after exhaustive electrical testing, the d After a week that my new battery was installed, my Outlander experienced hard starting. The battery was bad after exhaustive electrical testing, the defective battery was replaced. My only disappointment was that this situation could have been avoided if the unit was tested aftet the initial installation and would have save me a whole morning’s drive back and forth from Granada Hills. More
by Babs Banas
December 19, 2019
Great customer service Called the service department regarding issues with a used Chevrolet Malibu I purchased at universal. Spoke with Paul, from the very beginning he was Called the service department regarding issues with a used Chevrolet Malibu I purchased at universal. Spoke with Paul, from the very beginning he was helpful, and very understanding. He explained the steps he was going to take next. He followed through at the times he said. He made sure I had a rental car for the time my car was being repaired. I have to say Paul is the perfect person to deal with customers, you have an amazing employee and hope he is rewarded for his outstanding customer service. Only down side, window residue and carpet issue was not fixed. I did call regarding the window and Paul offered for me to bring back at a later time to see if their detail person could get the residue off. I did not notice carpet still coming up until I got home. More
by LouisaT
