Paula Gaillard | Page 24

Very helpful, knowledgeable, and maintains a great customer experience and ongoing relationship. Always looking out for what’s best, knows everything you could throw or ask. 15/10 customer experience and ongoing relationship. Always looking out for what’s best, knows everything you could throw or ask. 15/10 More

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Once again I am extremely thankful for all the help I was given by Paula during a tough time for me. I wasn’t planning on purchasing a new car at this time but due to unfortunate circumstances I was forced t given by Paula during a tough time for me. I wasn’t planning on purchasing a new car at this time but due to unfortunate circumstances I was forced to do so but it ended up turning out great. Paula, like last time, was extremely helpful and courteous during this time for me. You’ll never be disappointed walking in and looking for a great car along with great service when you’re with her. Thank you again =) More

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Prompt. Attentive. Responded quickly. Emailed immediately. Freely communicated via cell phone. Very knowledgeable Of the vehicles that I ordered immediately. Freely communicated via cell phone. Very knowledgeable Of the vehicles that I ordered More

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Upon entering the dealership, I was very impressed. My deal started with Paula and ended with Joe. Paula was very welcoming on my first visit and hind sight, I should have secure the used GLE with her, b deal started with Paula and ended with Joe. Paula was very welcoming on my first visit and hind sight, I should have secure the used GLE with her, but did not to jump into a vehicle without looking at other dealerships. She walked me through several vehicles and options to get my dream car. She called to check on me after not hearing from me and also made sure someone else checked on me, while she was out. After going to over 5 dealerships, I went back to Edison to talk pricing and options to purchase. Joe was GREAT! He listened to what I WANTED and NEEDED. He never forced anything and left all options up to me. He was transparent and walked me through the whole process of leasing a vehicle. He made sure to secure the vehicle I wanted (second to GLE due to my need for a particular payment) a GLC 300, with my PANORAMIC ROOF. Joe even went above and beyond to get me a vehicle after the one I was going to get, was over my monthly payment amount needed. He delivery was seamless and he also catered to my children (10 and 7) and spouse. I can say that I will be back to lease another vehicle once my current lease is complete!!! If you are looking for a dealership with no hassle, drama or hidden info, MERECEDES OF EDISON is the place to go! More

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Paula was just fantastic to work with...wonderful energy, phenomenal knowledge, and excellent comunications throughout. A genuine joy to work with, she navigated all the twists and turns with confidence and phenomenal knowledge, and excellent comunications throughout. A genuine joy to work with, she navigated all the twists and turns with confidence and calmness letting me simply enjoy working with her and the Ray Catena team. She is a fantastic ambassador both for Mercedes and for Ray Catena....really makes you a 'customer for life'. Thank you Paula! More

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I HAD POSTED A REVIEW THAT WAS A BIG MISUNDERSTANDING, DOUG WELLS IS A STAND UP GUY AND A NICE.WE HAD FIXED A SITUATION.MY APOGIES TO THE DEALERSHIP. I WILL PURCHAING ANOTHER CAR FROM THIS DEALERSHIP SHOR DOUG WELLS IS A STAND UP GUY AND A NICE.WE HAD FIXED A SITUATION.MY APOGIES TO THE DEALERSHIP. I WILL PURCHAING ANOTHER CAR FROM THIS DEALERSHIP SHORTLY. More

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I can't even begin to describe how wonderful Paula is. She is incredibly knowledgeable, personable, supportive, gracious & an all around good, decent person. I drive out of my way from southern Monmouth She is incredibly knowledgeable, personable, supportive, gracious & an all around good, decent person. I drive out of my way from southern Monmouth County to work with Paula. Not only is she there for you during the car buying/ leasing experience, but all year round. She also "gets creative" as needed to get you into the right car, at the right time, at the right price! No one better! GO TO RAY CARENA AND ASK FOR PAULA GAILLARD! More

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The agent was were very helpful in helping with Lease Buyout and in working with my schedule. Buyout and in working with my schedule. More

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Paula Gaillard of Ray Catena made the purchase process easy and pleasant. She followed up with us afterwards and continues to assist us with service appointments and any questions we may have. She goes ab easy and pleasant. She followed up with us afterwards and continues to assist us with service appointments and any questions we may have. She goes above and beyond her role as a salesperson. I would gladly recommend her and Ray Catena! More

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There is so much I can say about my Sales Rep Paula Gaillard. She is a very kind, efficient, patient individual. She was able to answer all questions I had in regards to turning in my old Mercedes’, wh Gaillard. She is a very kind, efficient, patient individual. She was able to answer all questions I had in regards to turning in my old Mercedes’, which was my first purchase as well as the new one I purchased from Ray Catena in Edison NJ. I didn’t leave the dealership feeling overwhelmed or taken advantaged of which was so awesome. Paula, followed up after I received my vehicle and even after the first year and second year, to make sure things were ok. I had some issues and she was concerned as well and able to make me feel comfortable enough to advise me that these matters would be rectified. I think she’s a awesome asset to the Ray Catena family Very Kind Spirit, it has been a absolute pleasure dealing with Paula Gaillard. More

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