Peggy Martinez | Page 13

I almost did not come back because the last time I had a service- it felt so haphazard, and there were a bunch of new people. This time we discovered that the cabin filter was missing! He was going to charg service- it felt so haphazard, and there were a bunch of new people. This time we discovered that the cabin filter was missing! He was going to charge me and I said, but you guys are the only ones who worked on this. He didn't charge.. but this makes me a bit worried about what else wasn't taken care of! More

by robinmcd Verified Customer Verified Customer

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Efficient, friendly, and good customer service from Peggy. I appreciated her thoughtfulness and helpfulness with my questions. She was very thorough. Peggy. I appreciated her thoughtfulness and helpfulness with my questions. She was very thorough. More

by lizdee Verified Customer Verified Customer

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Albany Subaru is the best Service department around. They are honest and trustworthy. I have been servicing all my vehicles for years They are honest and trustworthy. I have been servicing all my vehicles for years More

by martinezmargaret Verified Customer Verified Customer

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After wasting 3 hours getting it towed into the shop, I was charged $250 to diagnose a problem that was very likely caused by their own labor: loose bolts on the starter from a previous service. Would have was charged $250 to diagnose a problem that was very likely caused by their own labor: loose bolts on the starter from a previous service. Would have been cheaper to replace entire starter under warranty for $100 deductible but they insisted on higher price for lower service. Didn't apply agreed-upon discount promotion to final cost. Generally frustrating experience. Sales dept. reduced already-low buy-back offer while car was in for service. Ultimately sold my car to Carmax the next day and will thankfully not deal with Subaru again. More

by design1 Verified Customer Verified Customer

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Great service and proactive treatment for every request so far. Highly recommend this service center and the personnel. so far. Highly recommend this service center and the personnel. More

by GEOCSI Verified Customer Verified Customer

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Everything went very, very well. I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was re I had been told it might take as long and would not be completed until mid to late afternoon. But I was very happy to receive a call the car was ready for pick up before noon. Everyone I've dealt with from those in the sales department when I bought the car a year ago, to those I've met in the service department are all Class-A! More

by rjpelletier Verified Customer Verified Customer

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Great service and very friendly personnel. Everything was taken care of in timely manner and professionally. Everything was taken care of in timely manner and professionally. More

by iman98 Verified Customer Verified Customer

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Fast work, reasonable prices, knowledgable people, and very timely. If you have a Subaru, they'll make sure you get the work done! very timely. If you have a Subaru, they'll make sure you get the work done! More

by agl Verified Customer Verified Customer

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Extremely organized and professional from dropping off the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to m the car to the curbside pick up. It was a routine check but the time it took was less than the estimated time! Peggy was helpful in response to my questions re maintenance coverage. All around pleasant experience! More

by KUMEZAWA135 Verified Customer Verified Customer

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I have an engine leak. I am having to wait 6 weeks for an appointment. thats terrible. especially since I want to get the car in under warranty. so that means I cannot d I am having to wait 6 weeks for an appointment. thats terrible. especially since I want to get the car in under warranty. so that means I cannot drive it. Is Subaru having a big problem? Why so many cars have leaks? More

by suefernstrom Verified Customer Verified Customer

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