Peggy Roberts | Page 11

Unsatisfied customer On October, 05, 2019, I purchased a 2019 Optima Ex from Coastal Kia. I did not have the car a week and malfunctions started to pop up on my dashboard On October, 05, 2019, I purchased a 2019 Optima Ex from Coastal Kia. I did not have the car a week and malfunctions started to pop up on my dashboard screen repeatedly. The vehicle would immediately dial for help and read it was sending my location out or it would tell me to contact a Kia technician. I took pictures of these different screen alerts. I dropped my car off to Coastal Kia to have it looked at and they said they could not find anything wrong. They said the car is safe to drive. I picked up the car and drove it around for a few more weeks and the screen alerts started happening again plus the car was not idling properly. Dropped it off to Kia once again. Picked up the car and they told me again they could not find anything wrong electronically with the car. They did however find an idle problem and corrected it. They said it was safe to drive. Drove the car some more and the entire dash lit up malfunctioning and the automatic collision brakes deployed causing my car to abruptly to stop. This is without another car in sight of mine. Took pictures of the dashboard. Dropped the car off to Kia. This time they told me it was a bad clutch in the Alternator that was causing my car to do these things. They said the car is safe to drive. Picked up the car again. They informed me it was safe to drive. Drove the car and the collision brakes deployed again with nothing in sight of me once again. Dropped the car off to Kia again. After a long period of time they again told me they could not find anything wrong and that Kia said if they can not replicate the problem there is nothing they can do. They informed me the car was safe to drive. Picked the car up and drove it two miles and the brake system activated again, the entire dashboard lit up like a Christmas tree, notifying me everything was wrong. The screen lit up telling me I had multiple conditions going on with my vehicle, that I need to get it to a KIA dealership. I drove the vehicle right back to the dealership with all the lights engaged on the dashboard and the screen. They hooked the computer up to the car immediately and retrieved error codes. Coastal Kia has had my vehicle for over a month on and off to try and correct these dangerous problems. On Tuesday, April 28, 2020, they told me to come pick up the vehicle. I arrived at the dealership and asked to speak to Pat Koballa. Pat sent Peggy his assistant out to talk to me. Peggy listened to my concerns about my family's and my safety in driving this dangerous vehicle. Peggy suggested I should get out of the vehicle and in to a new one. She also said they would work to make this better for me. I was told by the salesman that he can get me into a 2020 Optima for the same payment I have now with nothing down. I told him that would be great, that I feel unsafe driving a vehicle that the brakes deploy when they feel like it. I test drove a 2020 SE Optima. When I came back to the Sales floor my payment would be $600 a month with an additional $1500 down. My payment now is $367 a month. I asked him about what he had told me about keeping my same payment. He said, " I said I might be able to get you in a 2020 for that payment". Then they sent a floor manager to talk to me who said this was not the dealers problem and that if I took an 84 month payment it almost comes to my current monthly payment. They refused to fix this problem without charging me any additional money. I walked out. I have owned 4 Kia's over the years with my last two purchased from Pat Koballa's Coastal Kia. In addition I have personally referred 5 people who purchased cars from Pat's dealership. My son wanted to buy a new Kia in the next two months. We will no longer buy a car from Coastal Kia nor will I ever refer my friends again. Pat Koballa you have lost a customer. More

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I did everything sight unseen and Steve made it seamless. Also got help from service and Ms. Peggy in the front office was so kind. It was a great experience all around. Also got help from service and Ms. Peggy in the front office was so kind. It was a great experience all around. More

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Coastal kia is always awesome! I have bought 3 cars from them and always had a good experience. Jason Stone was my salesman and he was great. them and always had a good experience. Jason Stone was my salesman and he was great. More

by AMCKITRICK79 Verified Customer Verified Customer

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EEEZEE PEEZE! Very impressed with my Salesman I had a budget to stick with and he allowed me to accomplish this. While I was waiting to take a test drive, Peggy Very impressed with my Salesman I had a budget to stick with and he allowed me to accomplish this. While I was waiting to take a test drive, Peggy was very friendly and positive and what a great personality she invokes! I did not feel pressured as he presented all the facts of keeping an old vehicle versus purchasing a NEW vehicle with the assurance backed up by Coastal Kia. More

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Kia has been the best cars we have purchased we had three of them and this is from fifty years of driving thanks for a great product of them and this is from fifty years of driving thanks for a great product More

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From the time I pulled up I was greeted and felt very comfortable. I was given a Kia keychain and was made to feel important. Thy guided me through the steps I needed to take to keep my Kia Sportage in g comfortable. I was given a Kia keychain and was made to feel important. Thy guided me through the steps I needed to take to keep my Kia Sportage in good condition. I will definitely go back everytime I need service More

by joycestocks4517@icloud.com Verified Customer Verified Customer

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Sam is always so kind and helpful when I need my vehicle serviced! I love the valet service. I am glad I use Kia dealership, satisfaction every time. serviced! I love the valet service. I am glad I use Kia dealership, satisfaction every time. More

by raegan.benson Verified Customer Verified Customer

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Very quick response from Peggy. Her experience in the automotive industry shined through today. All of our needs we're met and we are very happy. automotive industry shined through today. All of our needs we're met and we are very happy. More

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My switch for dimming and brightening dash board lights seems to have been effected from the last service. It switches my kilometer to 000000 instead of effecting the dash lights seems to have been effected from the last service. It switches my kilometer to 000000 instead of effecting the dash lights More

by KARENJAMES892 Verified Customer Verified Customer

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Received a call from Peggy and I'm happy about the quick response. Want to get the issue corrected and I will be more than satisfied response. Want to get the issue corrected and I will be more than satisfied More

by CIFFO79 Verified Customer Verified Customer

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