Peggy Roberts
Peggy Roberts at Coastal Kia

Peggy Roberts | Page 10

Operations Manager

Coastal Kia

6115 Market St
Wilmington, NC 28405

Contact Me
5.0
148 Reviews

35 years automotive experience including finance, title work, warranty administrator, operations manager, in dealership facilitator. Franchise experience with BMW, Chevrolet, Honda, Acura, Mazda, Kia.

Dealership Experience

8 yrs, 1 mo

Industry Experience

37 yrs, 7 mos

Languages Spoken

English English

5.0

148 Reviews

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148 Reviews of Peggy Roberts

December 07, 2020

Dealership Rating
Employee Rating

Truly treated me like family. Work was done as promised and more importantly, when promised. Will def be telling all my friends and family members to shop and or service here. Cheers More

by DAWSON.DEGIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, John Wigger, Bob Tomlin, Michael Mascavage, Sam Weisman , Tyler Desmarest, JP Nicholas, Howard Ramsey, Jason Stone

Dec 08, 2020

Coastal Kia responded

Thank you Dawson for the five star review and gracious comments. We are thrilled our team "treated you like family." Please call us if you need anything. We are here to help. Thanks again!

November 23, 2020

Dealership Rating
Employee Rating

Brandon and Jarrod is awesome. Very passionate and knowledgeable in making sure you get the perfect vehicle. I got exactly what I wanted. Thank you so very much. More

by guytonnicole545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Desmarest, Brandon

Nov 30, 2020

Coastal Kia responded

You are very welcome. Thank YOU for the five star review and kudos for Brandon and Jarrod. They make a great team and we are lucky to have them. Congratulations on your recent purchase! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family!

August 31, 2020

Dealership Rating
Employee Rating

Took 2018 Kia for maintenance. I went to the showroom and browsed. Took notice of new White Kia like my 2018. The car had a larger appearance & a TIRE. Kelvin gave me lots of information. I told him I was n More

by gailbnewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman , Tyler Desmarest, Kelvin Swinson, Peggy Roberts,

Aug 31, 2020

Coastal Kia responded

Gail, thank you! We are thrilled you found a new Kia that meets your needs. Congratulations! Thank you for the great review and amazing feedback. It was thoughtful of you to mention Kelvin by name. We are thrilled to hear he was patient with you and able to exceed your expectations. Don't forget your first service at 5000 miles is complimentary. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything. We are here to help. Thanks again!

August 14, 2020

Dealership Rating
Employee Rating

Very helpful in finding all means possible to bring your car home today. Very satisfied with the deal I got on my trade in. Happy! More

by Stevepowell214
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, John Wigger, Michael Mascavage , JP Nicholas, Kevin West

Aug 17, 2020

Coastal Kia responded

We love that you are "happy"! Thank you for the five star review Mr. Powell. It was a pleasure speaking with you on the phone last week regarding your recent purchase. Welcome to the Coastal Kia family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Please call us if you need anything. We are here to help. Thanks again!

August 09, 2020

Dealership Rating
Employee Rating

Had an awesome successful experience with John and the Kia team today in Wilmington. I came in with a tight budget and was able to not only get the car I wanted but also within my budget thanks to John, T More

by jcollins052006
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman , Tyler Desmarest, Uber Hernandez, John Wallace, Mike Mascavage

Aug 09, 2020

Coastal Kia responded

Thank you for the amazing review and congratulations on your recent purchase! Welcome to the Coastal Kia Family! It was thoughtful of you to mention John, Tyler and Uber by name. We look forward to seeing you during your first complimentary service at 5000 miles. Thanks again!

June 30, 2020

Dealership Rating
Employee Rating

The staff at Coastal Kia were a joy to work with. They made the car buying experience quick and easy, even during a pandemic. I would highly recommend buying your vehicles from these fine professionals. More

by sgokey143
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, John Wigger, Michael Mascavage , Kelvin Swinson

Jul 01, 2020

Coastal Kia responded

Thank you Ms. Gokey for the amazing five star review. It was thoughtful of you to go online and share your experience. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 14, 2020

Dealership Rating
Employee Rating

The Kia family was very helpful and make you feel at home and I will tell all my family and friends about my experience with kia More

by DEMARR2003
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, Michael Mascavage , Uber Hernandez, Ben was a great salesman

Jun 15, 2020

Coastal Kia responded

Wonderful! Thank you for the great review and kudos for our team. We sincerely appreciate the high recommendations and gracious comments. Your business is greatly appreciated as well. Thank you for choosing Coastal Kia!

June 03, 2020

Dealership Rating
Employee Rating

Had issue with a part service instaled in march.called ops manager she took care of the issue thanks so much.coastal kias top notch More

by MROVERMAN630
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Howard Ramsey

Jun 04, 2020

Coastal Kia responded

Thank you! We apologize you had an issue and were happy to quickly address your concern. It is always nice to hear your concern was addressed quickly and we exceeded your expectations. Thank you for the review and great feedback. Please call us if you need anything. We are here to help!

June 02, 2020

Dealership Rating
Employee Rating

I had an awesome experience. Would recommend this dealership to family and friends. Hope to do business with you'll again. Mr. Imir and Mike M. Worked hard for me. Mrs. Roberts kept checking on us un More

by T3MCGHEE
Recommend Dealer
Yes

Other Employees Tagged: Michael Mascavage , Dogukan Imir

Jun 02, 2020

Coastal Kia responded

Thank you so much for the five star review! We hope to do business with you again soon too! It was thoughtful of you to mention Doguman Imir, Mike Mascavage and Peggy Roberts by name. Your gracious comments have been shared with our entire staff. Congratulations on your recent purchase from Coastal Kia! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

May 18, 2020

Dealership Rating

Bad sales experience We were help captive for four hours and finally gave in and bought a car just to get out of there. Deceiving pricing- we were charged $1995 for mud f More

by DU4GIGI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patrick Koballa , Kevin West, business manager

May 19, 2020

Coastal Kia responded

Thank you for your feedback. In regards to your purchase in March of this year we have had several conversations regarding your concerns. As previously shared you were not charged $1995.00 for mud flaps and dealer prep. Please be on the lookout for a detailed explanation via USPS from our Dealer Principle at Coastal Kia. Thank you!

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