Peter Modzelewski

John J Borreca responded

I had taken it upon myself to assist your sales manager Peter Z, in reaching his monthly quota by purchasing the Shelby GT500, (found on your dealership's main-floor), by the end of the month in question, so that I could help him achieve his goal, by tendering a down-payment check of $20,200 to solidify the closing of the deal. Upon leaving the dealership and paying $399+/- for vehicle preparation, I found two tires with deep wheel scrapes and a potentially failed rear irreparable tire with a screw lodged within the sidewall that was hidden underneath it, and out of view. The dimly lit dealership floor had camouflaged these issues. What prevailed thereafter, was a lack of attention and failure to rectify the matter in question. Basically, I was given the "runaround" by your manager and staff members trying to evade the issue. The vehicle also had a recall issue that they refused to give attention to, that I forcibly negotiated to have repaired by your company at a local Ford dealership in your town. It isn't my responsibility to take care of these issues when a full guarantee exists from your firm. This isn't the way a consumer should be treated. It took several weeks of my time to rectify this matter, when it should have been immediately taken care of by your staff members without excuse. The Ford warranty would not be honored and my insurance carrier would not cover me, if I drove this highly powered car with the possibility of a tire calamity blow out that could've lead to a catastrophe. So, in essence, this situation has left me with a bitter sense of trust. Customer service is of paramount importance when it comes to gaining future business growth and development.

DCH Academy Honda responded

Thank you for bringing this to our attention, John, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Joseph Lepore General Manager

John J Borreca responded

I had taken it upon myself to assist your sales manager Peter Z, in reaching his monthly quota by purchasing the Shelby GT500, (found on your dealership's main-floor), by the end of the month in question, so that I could help him achieve his goal, by tendering a down-payment check of $20,200 to solidify the closing of the deal. Upon leaving the dealership and paying $399+/- for vehicle preparation, I found two tires with deep wheel scrapes and a potentially failed rear irreparable tire with a screw lodged within the sidewall that was hidden underneath it, and out of view. The dimly lit dealership floor had camouflaged these issues. What prevailed thereafter, was a lack of attention and failure to rectify the matter in question. Basically, I was given the "runaround" by your manager and staff members trying to evade the issue. The vehicle also had a recall issue that they refused to give attention to, that I forcibly negotiated to have repaired by your company at a local Ford dealership in your town. It isn't my responsibility to take care of these issues when a full guarantee exists from your firm. This isn't the way a consumer should be treated. It took several weeks of my time to rectify this matter, when it should have been immediately taken care of by your staff members without excuse. The Ford warranty would not be honored and my insurance carrier would not cover me, if I drove this highly powered car with the possibility of a tire calamity blow out that could've lead to a catastrophe. So, in essence, this situation has left me with a bitter sense of trust. Customer service is of paramount importance when it comes to gaining future business growth and development.