"My family has bought two used lemons from Phil Long Ford...."
- Jay Shook
My family has bought two used lemons from Phil Long Ford. One had a known failure. The light to indicate the issue was covered with electrical tape, within the instrument cluster. It took warnings from a lawyer to even get a response back. Then when I brought it in to be fixed, all I got was attitude. They did a very poor job fixing the issue and still didn't address the shady way it was covered up.
Bottom line is that they are a shady dealership if you are looking for a reliable used car and will do anything to cover the issues up. I could understand one vehicle, but two? Not buying it.
UPDTAE: A customer service manager called and genuinely acted like she wanted to resolve the issue, but the best they could do is offer me 3k below what I owed on it if I bought another vehicle from them. Why would I buy another lemon? I learned my lesson!
"10 new vehicles in the past 5 years from Phil Long ,..."
10 new vehicles in the past 5 years from Phil Long , Darren Lucero has been by far the best salesman I have worked with when purchasing . Service team has been outstanding offering advice after any repairs . If your looking for a personal or purchasing for fleet , In my 20 + years of purchasing vehicles Phil Long has been my choice for the last 6 years , same salesman, same service writer year after year that tells me a lot about how Phil Long operates all with the best pricing around .
"I went to Phil Long to look for a car, but ended up..."
I went to Phil Long to look for a car, but ended up buying a 2019 Escape Titanium. Bob, salesman, had such patience explaining details about all the cars. I drove several, one I wanted to drive had a dead battery. After having car battery changed and car cleaned, I was so amazed, everything went so smoothly. He actually explained some of the features on car, computer, etc.
My sister and I were there all day, so Bob ordered us dinner. My car buying went so smooth, I would recommend Bob and Phil Long Ford any day. Wallie, Lakewood CO
"Bought two cars here. Been using their service department..."
Bought two cars here. Been using their service department exclusively for everything, including tires, since I bought my last car, a 2015 Ford Fusion Titanium. Best auto dealer in Denver. Looking forward to buying a Mustang Mach-E electric vehicle here in the future.
"PERFECT! Everyone was so welcoming, I was instantly..."
PERFECT! Everyone was so welcoming, I was instantly comfortable! For buying my first car. I had an awesome experience! They found exactly what I was looking for in my price range! 10/10 do recommend going to Phil Long Ford!
"I have bought 2 cars from this place now. I will never..."
I have bought 2 cars from this place now. I will never forget the service that I received. Jennifer went above and beyond 7 years ago to help me when I had no credit so I went back to get my dream car from them. This time Aaron helped me get my dream car as far and as smooth as possible. I was approved before I got there and I was in and out in less than an hour. The 2 other dealerships didn’t even call me back when I inquired. I got a phone call from them within minutes! I definitely recommend Phil Long Ford of Denver.
"Great experience consistently grest for last 10 years"
I purchased my 5th vehicle from PL last week! service, integrity, and knowlege is tops! Aaron was extremely patient and went the extra mile for me. Its always a collaborative team effort from all departments. I even thought i should shop and compare since i’ve always went to Phil Long. No one compares. They trest you like family from sales to service!
"Took care of me when my car was damaged"
My positive experience with Phil Long Ford started out as an unfortunate situation. After my car was serviced, it was parked in an unplowed area of their lot on a snowy morning. Unfortunately, there was a raised concrete surface underneath the snow, and unable to see it, I drove on top of it damaging the body of my car. As you might imagine, I was very upset. After he read the letter I sent to him, Robert McMann contacted me immediately. He reviewed photos from the incident, and promptly told me that Phil Long Ford would have my car repaired. Mr. McMann then made all of the necessary arrangements with a body shop and had me drop off my car at the Phil Long Ford Dealership. He provided me with a very nice loaner vehicle, handled all of the work with the body shop, and returned my car to me in great condition. I was quick to criticism Phil Long Ford when I did not believe they would address the situation - so I want to publicly share that when Mr. McMann reviewed the situation, he responded promptly, thoroughly, and professionally to ensure that my car was repaired. I am impressed by how Mr. McMann and Phil Long Ford stepped up to make things right for me in this situation.
"Jen Spiegle is amazing!!!"
Jen was the saving grace of me purchasing a vehicle!!! There were some bumps in the road and she went the extra mile(s) to smooth everything out and made this a enjoyable experience! I will Definitely be back and highly recommend her expertise in purchasing a vehicle!
I have been buying Vehicles from Phil Long since 1988 and in that time I only had (1) problem and Jenifer solved the problem very quickly after reading my review. I am very satisfied with Phil Long and will continue doing business there.