Philip Ostrem | Page 3
Service Advisor
Lithia Volkswagen of Des Moines
5200 Merle Hay Rd
Johnston, IA 50131
35 Reviews
Write a ReviewDealership Experience
4 yrs, 3 mos
Industry Experience
4 yrs, 3 mos
35 Reviews of Philip Ostrem
July 19, 2021
Everyone looked extremely busy, but my service was excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. More
Other Employees Tagged: Gage Leeper, Jason Halstead, Jeff Cartwright, Jesse Goering, Tyler Weltha, Brooklyn White, Kevin Caldwell , Brandon Bills, Linda Cramer
July 13, 2021
Phil and Tyler were great! Had my GTI's sunroof bezel crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professiona crack, and then after it was fixed the whole bezel flew off! Phil was quick to get me back in to get the problem fixed and Tyler was very professional as a manager. More
May 10, 2021
I was charged $125 for diagnosis, and I need it to be refunded, the results were not useful and helpful. I should have been informed that you cannot perform full and detailed diagnosis, just informing m refunded, the results were not useful and helpful. I should have been informed that you cannot perform full and detailed diagnosis, just informing me that engine light is on or transmission light is on does not help me as I can see that information on my own display itself and I can also see the warning for VDC off/slip on my display itself and then letting me know to go infiniti dealer for full diagnosis. I should have been informed before that you cannot perform full and detailed diagnosis. When I dropped my car for service I did mentioned the service officer of the warning signs. Please refund the amount in full. Thank you, Syed More
May 06, 2021
Great service visit !!! Needed some warranty work done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!! done.Fast service and great job done.Will always use them for service on my volkswagens.Thanks again !!! More
Other Employees Tagged: Alex Henson
April 03, 2021
Phillip was so polite and had great communication with me through the course of the day! The service tech who worked on my car also came out to talk to me, I just can’t remember his name. Great employees! through the course of the day! The service tech who worked on my car also came out to talk to me, I just can’t remember his name. Great employees! More
March 16, 2021
Great service! They explained everything about my car and the things that needed done. The drop off and pick up we wonderful. They were wonderful with everything. the things that needed done. The drop off and pick up we wonderful. They were wonderful with everything. More
Other Employees Tagged: Jonny Rankin, Ross Taylor
February 21, 2021
I am a return customer to VW, I picked out Zach. He was least, listened, didn't try to up sale me on something I couldn't afford. He found the car for me with the items I wanted - and a color that suited m least, listened, didn't try to up sale me on something I couldn't afford. He found the car for me with the items I wanted - and a color that suited me. I had not planned to trade in but it just worked out. Thank you Zachary More
Other Employees Tagged: Zachary Klabunde