RC HILL | Page 3

Russell was great, his manager and finance were also great. Will definitely refer to friends. great. Will definitely refer to friends. More

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Josh created a great experience for me during my purchase of new 2024 Mitsubishi Ourlander Sel Black Edition!! This process was smooth like butter and 5 times better than working with Carmax!!!! The team tre of new 2024 Mitsubishi Ourlander Sel Black Edition!! This process was smooth like butter and 5 times better than working with Carmax!!!! The team treated me like family and wholeheartedly recommend Josh, Keven, Russell and Troy!! These guys took the stress out of making this purchase. More

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Thank Mr. Russell Ervast and the team for your service, kindness and good treatment. It has been the best car buying experience in the 7 times we have bought a Russell Ervast and the team for your service, kindness and good treatment. It has been the best car buying experience in the 7 times we have bought a new car. More

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Great service from Alexa and she was very knowledgeable about the vehicle I purchased. Her personality had me sold from the very beginning. Called me a couple days later to inquire if there was anything I about the vehicle I purchased. Her personality had me sold from the very beginning. Called me a couple days later to inquire if there was anything I needed. Great asset to the dealership More

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We found the perfect car on Car Gurus, so it was at a dealership in the same state but 6 hours away from where we live. The dealership was unwilling to help with the cost of delivery. Ok. Fine. Then the dealership in the same state but 6 hours away from where we live. The dealership was unwilling to help with the cost of delivery. Ok. Fine. Then the business manager quoted us a great interest rate (we have excellent credit). Great! So we agree to the deal. About 4 hours later nothing has happened. Then the salesman asks if we filled out the paperwork. Shortly after that the business manager calls back apologizing for giving us the wrong interest rate saying something ridiculous about if it’s an e-signature we can’t go through the original bank for the loan with the good interest rate. The bank we have to use will only give us a rate 2.8% higher! We offer to come to the dealership ourselves to pick up the car and sign the paperwork to get the better rate, but for some reason, that won’t work either. After a lot of back and forth they come down to 1% higher than the original agreement. We were aggravated but it basically added $6/month to the note. So the car is delivered ($600 out of pocket for us) 2 days later. There are 2 large scrapes that were very poorly patched on the back hatch. And the tint on the car is probably illegal. Neither of these things were disclosed, despite them sending us very thorough videos of the car that were taken the day we made the sale. More

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I made an inquiry about a vehicle's availability and pricing. I received an invoice that included a surprise "Reconditioning fee." When I asked what services were performed (e.g., tire replacement, tran pricing. I received an invoice that included a surprise "Reconditioning fee." When I asked what services were performed (e.g., tire replacement, transmission fluid change, brake pad replacement), I was informed that only an oil change had been done and that the fee was non-negotiable. The sales representative, Kevin, suggested that I look elsewhere if I was not satisfied with the terms. This dealership's lack of transparency, integrity, and failure to honor the advertised sale price is concerning. I recommend thoroughly reviewing all documentation and comparing prices before making a purchase here. More

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Exeedef my expections sales person Russell was great he explained everything assisted in the loan process as well explained everything assisted in the loan process as well More

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This is the 3rd car I have bought from RCHill Mitsubishi. This agency is family owned and the whole staff is amazing. Alexa Hill sold me my new car and she was very knowledgeable, professional, and friendly. This agency is family owned and the whole staff is amazing. Alexa Hill sold me my new car and she was very knowledgeable, professional, and friendly. She is really amazing. The service department is always very good. More

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I’ve owned 4 Mitsubishi from RCHill I’ve always found exceptional customer service from all who took care of my cars. All situations resolved in a timely basis. I really enjoy working with them exceptional customer service from all who took care of my cars. All situations resolved in a timely basis. I really enjoy working with them More

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Matt went way and beyond to help me! I give him a 10 plus!!! Awesome I give him a 10 plus!!! Awesome More

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