RJ Moore

Matthew in the service department is phenomenal. Very attentive and thorough. Reasonable pricing. Fast turnaround times. Can't thank him enough. Niello's sales team is great as well; Cole, RJ, Luke. Very attentive and thorough. Reasonable pricing. Fast turnaround times. Can't thank him enough. Niello's sales team is great as well; Cole, RJ, Luke. And Erin is fantastic too. Overall great experience with the people working at Niello Volvo. Thanks! More

by ERICP2 Verified Customer Verified Customer

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Matt Jeffrey, a fantastic service advisor. Detail & customer oriented, and he truly cares about his customer. The VIP car pick-up person. We did not get the name but he is nice, patient to Detail & customer oriented, and he truly cares about his customer. The VIP car pick-up person. We did not get the name but he is nice, patient to walk us through the process since this is our first time to use the service. Overall, we highly recommend the dealership to anyone. Thank you for an excellent service! More

by CKFC Verified Customer Verified Customer

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The overall experience was great with RJ, Taylor, and Brian was excellent. Carl was also very good at explaining the car features. Brian was excellent. Carl was also very good at explaining the car features. More

by MAC Verified Customer Verified Customer

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Simple buying process. Everyone was friendly and helpful and made the experience as painless as possible. Would definitely recommend. Everyone was friendly and helpful and made the experience as painless as possible. Would definitely recommend. More

by XC90buyer Verified Customer Verified Customer

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The first 2 hrs were efficient. The last 2 1/2 hrs dragged on. It was late in the day , so our inservice on the vehicle was too fast and incomplete. Love the car, though. The last 2 1/2 hrs dragged on. It was late in the day , so our inservice on the vehicle was too fast and incomplete. Love the car, though. More

by SPILUSO Verified Customer Verified Customer

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Outstanding service. They listened to me and helped me achieve my goal. I am a happy customer. I felt they made sure I understood car operations and the leasing process They listened to me and helped me achieve my goal. I am a happy customer. I felt they made sure I understood car operations and the leasing process. I did not feel pressured but instead cared about as a customer. Customer service won in this purchase. More

by CSUEBSWEET Verified Customer Verified Customer

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Niello Volvo is a very reputable dealership. I’ve had 2 Volvos serviced there prior to my recent purchase of a new Volvo with Matt in service as my go to guide on any and all servicing. Matt is I’ve had 2 Volvos serviced there prior to my recent purchase of a new Volvo with Matt in service as my go to guide on any and all servicing. Matt is the reason I went to Neillo My recent experience with buying a car at Neillo Volvo was great too. Brian in sales was very knowledgeable about the car I was interested in and very helpful in getting my questions answered. Taylor was friendly and worked well to answer any of my queries. Brian in finance was so kindly and experienced as a long time employee. Everyone was very polite and helpful, including Carl who followed up with a personal assistant visit on introducing me to the new Volvo bells and whistles. Recently I stopped in for a few items and RJ was so helpful in sales as was Mike in service. I admired everyone’s dedication to helping me purchase a great car. More

by KMCUSICK Verified Customer Verified Customer

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Signed documents on 6/13. Tag and registration is still not complete and I’ve reached out to 3 individuals at the dealership with no response to the status of my registration Tag and registration is still not complete and I’ve reached out to 3 individuals at the dealership with no response to the status of my registration and tag delivery. Great communication until the documents were signed. 7/23 Just received more documents to be notarized for tag application processing. More

by msmith Verified Customer Verified Customer

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Love Niello Volvo but unfortunately our salesman did not stand by his word. He agreed to tint the windows and after the sale refused to do it. stand by his word. He agreed to tint the windows and after the sale refused to do it. More

by CARYNKCUMMINS Verified Customer Verified Customer

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they found me a vehicle that was specked pretty close to what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership be what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership bent over backwards to give us a thorough training session when we asked for it. extra accessories were provided in a timely fashion. though not an issue for us I believe it would be helpful to staff to have appropriate direct Volvo participation in handling winter tire requests. it was tough for them to understand our needs in that regard, as a matter of fact I would like Volvo to contact me personally to discuss this issue. I live in the mountains with the driving through 1' to 2' of snow is common and all season tires do not fit the bill More

by JIM@TAHOECITYMARINA.COM Verified Customer Verified Customer

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