Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
215 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

215 Reviews

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215 Reviews of Rachel Aguilar

May 06, 2026

Dealership Rating
Employee Rating

The staff are always very professional and helpful in describing what needs to be done for my car. The service techs always do good work. Maintaining my car is important to me. Based on my retired budget More

by CMCCARTHY30
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 06, 2026

Russ Darrow Honda responded

It’s great to hear our team has been professional and clear about your Honda Civic’s service needs and that our technicians consistently deliver quality work. Maintaining your car on a retired budget is important, and Rachel and our staff appreciate your continued trust in us. George Matthews george.matthews@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Did the needed repair correctly and on time. It was followed up with a video. More

by michaeltamsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Russ Darrow Honda responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 04, 2026

Dealership Rating
Employee Rating

Rachel has excellent customer service skills. She provides options without being pushy. She gave me the immediate things and said I could do remaining suggestions during next oil change More

by hubbardde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Russ Darrow Honda responded

We’re glad Rachel provided such attentive support during your Honda Passport service. She’s pleased to have offered immediate solutions and scheduled remaining recommendations for your next oil change. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 30, 2026

Dealership Rating
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I feel comfortable talking with the staff and they are always very friendly and explain everything clearly. More

by Janet Barczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

Rachel and our team are pleased that you felt comfortable discussing your service and found our explanations helpful. Thank you for trusting us with your Honda CR-V. George Matthews george.matthews@russdarrow.com

April 30, 2026

Dealership Rating
Employee Rating

The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 30, 2026

Dealership Rating
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Friendly speedy service like no other place I've experienced. I have a 2017 Honda and a 2025 Subaru. I'd rather bring my Subaru here because of the excitement service! More

by marvalj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

It’s wonderful to hear that our team’s friendly and speedy service stood out to you. We’re honored that you choose us for your Subaru Crosstrek maintenance. We look forward to keeping your Subaru running at its best. George Matthews george.matthews@russdarrow.com

April 29, 2026

Dealership Rating
Employee Rating

I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

March 27, 2026

Dealership Rating
Employee Rating

Great service techs. Wish it didn't take an hour though. My car sat in the lot, finished, for 15-20 minutes. I had to go request for Rachel to get my car. She apologized More

by jillkoscinski
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Mar 27, 2026

Russ Darrow Honda responded

Thank you for your business and this review, Jill. We're sorry to hear about the long wait and hope you will give us another opportunity to serve you! George Matthews george.matthews@russdarrow.com

March 26, 2026

Dealership Rating
Employee Rating

Rachel is great to work with. She has excellent customer service! Rachel is really great!! More

by MARIATAMBORNINO
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Mar 26, 2026

Russ Darrow Honda responded

We appreciate you sharing your experience with Rachel and the excellent service she provided. It’s great to hear your Honda Pilot service met your expectations and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

March 26, 2026

Dealership Rating
Employee Rating

Everyone of the service writers are great. Rachel has never been anything but fair and informative. Great service! More

by paul@bodicompany.com
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Mar 26, 2026

Russ Darrow Honda responded

It’s wonderful to hear our team provided a positive service experience. Rachel appreciates your kind words about clear communication and fairness. We’re glad your Honda Passport was in good hands. Thank you for sharing! George Matthews george.matthews@russdarrow.com

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