Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 4

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
251 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

251 Reviews

Write a Review

251 Reviews of Rachel Aguilar

May 31, 2026

Dealership Rating
Employee Rating

Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Amazing, quick, painless It was easy to schedule my appointment. I would go back. Rachel made it a seamless process. More

by ricky
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 30, 2026

Russ Darrow Honda responded

It’s great to hear the appointment process for your Honda Accord service was quick and painless. Rachel is happy to have made the experience seamless for you. We hope to assist you again soon. George Matthews george.matthews@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 29, 2026

Dealership Rating
Employee Rating

Too expensive. Just for routine maintenance check up $441. It seem too high. I hope they a did a good job. More

by jugal5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Russ Darrow Honda responded

Thank you for your feedback and review. We strive to make sure that all of our customers leave happy. We look forward to working with you again. George Matthews george.matthews@russdarrow.com

May 28, 2026

Dealership Rating
Employee Rating

Outstanding customer service. Rachel from the service team provided outstanding customer service and exhibited comprehensive follow-through on all inquiries. She maintained a cour More

by ERICMOERCHEN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 28, 2026

Russ Darrow Honda responded

It’s wonderful to hear Rachel provided thorough follow-through and courteous support during your Honda Element service. Thank you for acknowledging her professionalism and fair approach. We look forward to welcoming you back when you need service next. George Matthews george.matthews@russdarrow.com

May 27, 2026

Dealership Rating
Employee Rating

Very pleasant On time, prompt and easy Clean environment. Could use better refreshments Overall good More

by ROBERT.LAU90
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 27, 2026

Russ Darrow Honda responded

Thank you for recognizing our prompt, easy service and the cleanliness of our facility. We appreciate your suggestion for offering more refreshments and will pass it along. We look forward to assisting you and your Honda Passport again. George Matthews george.matthews@russdarrow.com

May 24, 2026

Dealership Rating
Employee Rating

Rachel was a conscientious worker. She was so helpful and arranged a ride for me. I will continue with your dealership! More

by Moporules
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 25, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda HR-V. We’re glad Rachel could assist and arrange a ride for you. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

May 23, 2026

Dealership Rating
Employee Rating

Service technician Rachel is always great. Received the services I needed in a timely manner More

by Shaniaheuell
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 23, 2026

Russ Darrow Honda responded

We’re happy to hear that Rachel provided excellent service for your Honda Civic and completed everything in a timely manner. Please feel free to contact us if you need anything else down the road. George Matthews george.matthews@russdarrow.com

May 22, 2026

Dealership Rating
Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 22, 2026

Dealership Rating
Employee Rating

Everyone at Russ Darrow Honda conducts themselves with the highest standards of excellence. They are kind, patient, and sympathetic. They clearly explain everything, offer worthwhile solutions, and work w More

by DARKTRILARIAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

Congratulations on your new Honda Civic and thanks for the five-star review. We’re delighted our team could provide clear explanations and supportive solutions throughout your visit. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

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