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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 4

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
192 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

192 Reviews

Write a Review

192 Reviews of Rachel Aguilar

February 26, 2026

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Employee Rating

Rachel was very knowledgeable and answered all of our questions. I would highly recommend your dealership. Thanks More

by aspra1932
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 27, 2026

Russ Darrow Honda responded

It’s great to hear Rachel provided knowledgeable answers to all your questions. Thank you for recommending us and trusting our service team with your Honda Crosstour. George Matthews george.matthews@russdarrow.com

February 22, 2026

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Employee Rating

Efficient and Strong communication. Very good explanation of what is happening and what is to come next. More

by JRBURAZIN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 22, 2026

Russ Darrow Honda responded

It’s wonderful to hear that Rachel and our team provided clear, timely updates during your Honda Pilot service. We’re glad our communication kept you informed every step of the way. Thank you for trusting us with your maintenance needs. George Matthews george.matthews@russdarrow.com

February 22, 2026

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I came to this location for an oil change in my experience was a good one. They were fast and friendly. Great customer service. More

by QUINTONPERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Jonathan Stein, Maddie Wojciechowski , Alicia Love

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Feb 22, 2026

Russ Darrow Honda responded

Delighted to know our team handled your Honda Civic’s oil change both quickly and courteously. Thank you for recognizing our fast and friendly service, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 21, 2026

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Staff is very friendly and knowledgeable about service. Service never takes too long and very close to what they predict for time. More

by rnabstedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2026

Russ Darrow Honda responded

It’s great to hear our service team was friendly and knowledgeable during your Honda Pilot visit. We’re glad the work was completed promptly and matched our estimated time. Thank you for sharing your positive experience. George Matthews george.matthews@russdarrow.com

February 18, 2026

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Employee Rating

Great friendly service, attention to detail and my concerns. Service provided same day no hassle. More

by Nubian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown, Maddie Wojciechowski

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Feb 18, 2026

Russ Darrow Honda responded

Your kind words brighten our day. We’re pleased our team addressed your concerns with friendly, detail-oriented care and provided hassle-free same-day service. Thank you for trusting Honda with your CR-V. George Matthews george.matthews@russdarrow.com

February 17, 2026

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Employee Rating

i love taking my car over to Russ Darrow Honda! Rachel is very sweet and super communicative about all that was done on my vehicle. She makes the process super easy, definitely a go to! More

by brooklynN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 17, 2026

Russ Darrow Honda responded

Thanks for bringing your Mazda CX-5 in for service. Rachel will be delighted to know her updates and clear communication made the process smooth for you. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

February 15, 2026

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Employee Rating

Experience is really great Rachel really helped. Let me understand all the needs for my vehicle car was washed, which is always helpful. I only wish I had a coupon for the price could be cheaper. More

by Alex.m.giardina
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 15, 2026

Russ Darrow Honda responded

Hello, we’re delighted Rachel was able to guide you through your Honda Odyssey’s needs and that the fresh wash enhanced your visit. We appreciate your feedback on pricing and will share your suggestion with our service leadership. We hope to welcome you back for your next service appointment. George Matthews george.matthews@russdarrow.com

February 14, 2026

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Employee Rating

Rachel understood what I needed and was an expect. Very happy with her customer deevice and Russ Darrow Honda More

by CCMATTOS2104
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 15, 2026

Russ Darrow Honda responded

Thank you for highlighting how Rachel understood your needs and provided expert support. We’re glad your Honda Civic service went smoothly. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 13, 2026

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Employee Rating

Appointment easy to schedule, Rachel was very informative and easy to work with, service was performed efficiently and I loved seeing my car sparkling clean. More

by P6WESTCOTT
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 14, 2026

Russ Darrow Honda responded

Smooth scheduling and Rachel’s clear guidance set the tone for your visit. We’re glad the service was efficient and your Honda is sparkling clean. We’re here whenever you need us again. George Matthews george.matthews@russdarrow.com

February 12, 2026

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Employee Rating

Great service Didn’t take too long Rental provided for the day Great video to show old and new parts that were replaced. Great price More

by FRANCJROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski , Adriana Perez

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Feb 12, 2026

Russ Darrow Honda responded

It’s great to know your Honda Pilot service went smoothly with a quick turnaround and a courtesy rental for the day. We’re glad the video walk through of replaced parts gave you clear insight and that the pricing met your expectations. We appreciate the chance to serve you and look forward to helping again. George Matthews george.matthews@russdarrow.com

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