Rachel Clubb | Page 5

My experience with their car dealing service was unprofessional and inefficient. On day 1 I was approved for a car and with no issues on the financial side and drove home with my car. 3 weeks later unprofessional and inefficient. On day 1 I was approved for a car and with no issues on the financial side and drove home with my car. 3 weeks later I get a phone call saying they found something that disqualifies me from signing a contract with them. As I try to refinance with a different bank, I keep getting calls from them saying if I can down pay 1 grand in one day, I can keep my car, but with a higher monthly payment. The next day they kept calling and texting saying if I cannot come up with the money, they will need the car back. I felt pressured and harassed but they are expecting me to gather money in short notice. I decided to return the car, but then again, they kept going with the calls trying to still get me to come up with the down payment. Their services was not thorough with doing my credit checks. This was something that should have been found on day 1 when I handed them all my paperwork. They are also unprofessional calling and harassing me every day about taking the car away when I did not make the down payment. One of the representatives, Jessica Gitch, was one the calling me. While trying to talk to her to understand my situation, she yelled at me saying she’s putting in more effort than I am, so she will just come get the car. More

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This dealership is nothing less than top notch. The sales staff was very pleasant to work with. Finance worked hard to help me get what I wanted!! staff was very pleasant to work with. Finance worked hard to help me get what I wanted!! More

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I had the most amazing experience at this dealership. I felt heard, cared for and supported. Donovan was amazing. I cried. Thank you. I went to three dealerships and just got the drum around for months, I felt heard, cared for and supported. Donovan was amazing. I cried. Thank you. I went to three dealerships and just got the drum around for months, I was judged on my appearance and financial history. As Jeff Belzer of Lakeville they treated me like family, got me approved in three hours and made sure I got the best deals. They were completely on my side 100% and it makes me tear up typing this. I can’t tell you enough how happy they made me feel. P More

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Bought 2022 Kia Seltos through Bob and the experience was great! Car shopping is stressful, but Bob kept in touch and was there throughout the entire process. great! Car shopping is stressful, but Bob kept in touch and was there throughout the entire process. More

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Amazing people to work with!! They really took the time to make sure we got in a vehicle we wanted and at a fair price. to make sure we got in a vehicle we wanted and at a fair price. More

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Everybody was extremely helpful and Dan was exceptionally pleasant to work with! I love my new car! I will definitely recommend this dealership to others! pleasant to work with! I love my new car! I will definitely recommend this dealership to others! More

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Very helpful Concerned about my needs. Friendly and knowledgable sales people. Clean facility. Wold like to se service department open at later hours for the working people to get there knowledgable sales people. Clean facility. Wold like to se service department open at later hours for the working people to get there More

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Super kind and extremely helpful! I walked in thinking to buy a used car but they ended up getting me to leave with a brand new one! Amazing. buy a used car but they ended up getting me to leave with a brand new one! Amazing. More

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Three words....Above and Beyond. With such an excellent team you get great results. Big special thanks to Bob, Rachel, Blair, and Kinzie...making my new car purchase a great experience. team you get great results. Big special thanks to Bob, Rachel, Blair, and Kinzie...making my new car purchase a great experience. More

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Amazing people, very efficient, and good at what they do. Especially Rachel. Awesome team. Rachel advocated on my behalf, not stopping until she got it. Especially Rachel. Awesome team. Rachel advocated on my behalf, not stopping until she got it. More

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