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Rachel Cutler

Overview Reviews (16) Inventory (178)

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Rachel Cutler

Service Manager

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Passion for cars, the gym and my dogs. Stop by and say hello.

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3.7

16 Reviews

Passion for cars, the gym and my dogs. Stop by and say hello.

Overview Reviews (16) Inventory (178)

Dealership Experience

1 yr

Industry Experience

12 yrs, 2 mos

3.7

16 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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16 Reviews of Rachel Cutler

September 22, 2025

Dealership Rating

Employee Rating

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car me a quote on some things I needed done to my car More

by Scottrell2828

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Steve Hooker, Matthew Roy, Jonathan Roath, Brian Roush, Anaia Oquendo, Emma Ibbitson

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Sep 22, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

September 02, 2025

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Employee Rating

Very friendly, Keith was on top of his game. Would definitely come back for service Would definitely come back for service More

by tblasz28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

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Sep 02, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 18, 2025

Dealership Rating

Employee Rating

Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

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Aug 18, 2025 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 16, 2025

Dealership Rating

Employee Rating

My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. They provided a video recap of the inspection and was very clear regarding their findings and recommendations. I felt like I was treated like family. Would highly recommend this dealership to any Acura owner. More

by MEFARRELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

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Aug 16, 2025 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 07, 2025

Dealership Rating

Employee Rating

Absolutely absurd pricing. Went and received 5 other quotes for the same exact work after having the work completed. Each of the five other acura dealships quoted half the pric Went and received 5 other quotes for the same exact work after having the work completed. Each of the five other acura dealships quoted half the price minimum. More

by naes1021

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Eric Diaz, Keith Davis

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Aug 07, 2025 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Eric Diaz General Manager 860-829-3787

Aug 07, 2025 -

naes1021 responded

Eric, thank you for the quick response. Rachel should have my contact information. I would appreciate a call or an email to start a dialogue with you if that is acceptable? If you are unable to retrieve my information please let me know and i will call you directly. Sean

August 01, 2025

Dealership Rating

Employee Rating

Fantastic service from absolutely the best team, both in sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. More

by AGORE6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

Report | Print

Aug 01, 2025 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

July 12, 2025

Dealership Rating

Employee Rating

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. More

by clydeshelton1981

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

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Jul 12, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 28, 2025

Dealership Rating

Employee Rating

He's such a professional person who take his job very seriously and very important seriously and very important More

by John E

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

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Jun 28, 2025 -

Acura of Berlin responded

June 19, 2025

Dealership Rating

Employee Rating

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More

by ccorlies

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

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Jun 19, 2025 -

Acura of Berlin responded

June 03, 2025

Dealership Rating

Employee Rating

Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Keith Davis, Steve Hooker, Tom Suchojad, Matthew Roy, Brandon Hines, Jonathan Roath, Brian Roush

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Jun 04, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

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