Steve was fantastic.
He made the whole service experience quick, easy, and genuinely enjoyable. He was funny, honest, straightforward, and very reasonable. I felt no pres
He made the whole service experience quick, easy, and genuinely enjoyable. He was funny, honest, straightforward, and very reasonable. I felt no pressure. He also took care of a quick reset on my windows and didn’t even charge me for it. It’s refreshing to deal with someone you can actually trust. I’d absolutely recommend Steve to anyone needing service in Decatur.
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by Daniel
Service Price Transparency
Sep 26, 2026 -
Serra Toyota of Decatur responded
Thank you for sharing your experience with our team at Serra Toyota Decatur. We appreciate your recommendation and are glad the service met your expectations. Your trust means a lot to us.
Michael McLeod
General Manager
256-340-0330
The tire pressure light warning was addressed, but the
forward radar wasn’t. The cruise control does not work with it in failure. I’ll bring the truck back early next week to see what is the problem.
forward radar wasn’t. The cruise control does not work with it in failure. I’ll bring the truck back early next week to see what is the problem.
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by leejr
Service Price Transparency
Sep 26, 2026 -
Serra Toyota of Decatur responded
Thank you for your feedback. We appreciate you bringing the forward radar issue to our attention. Our team at Serra Toyota Decatur looks forward to assisting you further when you return.
Michael McLeod
General Manager
256-340-0330
Very nice friendly respectable love it I would recommend
everybody to go to the dealership
everybody to go to the dealership
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by elizabethjones20304050
Service Price Transparency
Sep 24, 2026 -
Serra Toyota of Decatur responded
Thank you for recommending Serra Toyota Decatur. We appreciate your kind words about our team.
Michael McLeod
General Manager
256-340-0330
I’ve only ever used their maintenance section, but the
folks back there have always been nothing but professional.
folks back there have always been nothing but professional.
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by Michael
Service Price Transparency
Sep 21, 2026 -
Serra Toyota of Decatur responded
Thank you for recognizing the professionalism of our maintenance team. We appreciate your continued trust in Serra Toyota Decatur.
Michael McLeod
General Manager
256-340-0330
The service was quick and efficient.
The person pointed out that there were snacks and coffee in the waiting room. There weren’t any snacks and it was a bit messy. There was some confusi
The person pointed out that there were snacks and coffee in the waiting room. There weren’t any snacks and it was a bit messy. There was some confusion on where I was supposed to check out, that was a bit frustrating but not that pressing.
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by sayers6785
Service Price Transparency
Sep 21, 2026 -
Serra Toyota of Decatur responded
Thank you for your feedback about our service and waiting area. We apologize for the confusion at checkout and any inconvenience caused by the waiting room condition. Please feel free to contact us directly if you'd like to discuss this further.
Michael McLeod
General Manager
256-340-0330
Professional and timely service, with courteous staff.
Good prices for oil change and routine service.
Good prices for oil change and routine service.
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by Danbates2022
Service Price Transparency
Sep 18, 2026 -
Serra Toyota of Decatur responded
Thank you for recognizing our professional and timely service. We appreciate your feedback on our oil change and routine service pricing. Serra Toyota Decatur values your business.
Michael McLeod
General Manager
256-340-0330
The service was quick and friendly staff.
I appreciate you all and what you did.
I appreciate you all and what you did.
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by mariehazelwoodhatfield33
Service Price Transparency
Sep 15, 2026 -
Serra Toyota of Decatur responded
Thank you for your kind words. We appreciate your recognition of our quick service and friendly team at Serra Toyota Decatur.
Michael McLeod
General Manager
256-340-0330
Got me scheduled and in and out in no time.
Very nice dealership and friendly people.
Very nice dealership and friendly people.
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by Jody.charland
Service Price Transparency
Sep 12, 2026 -
Serra Toyota of Decatur responded
Thank you for your feedback. We're glad our team could assist you quickly and courteously at Serra Toyota Decatur.
Michael McLeod
General Manager
256-340-0330
Great Customer Service!
Greeted upon arrival and the waiting area was nice overall Great Team Spirit!👍🏾
Greeted upon arrival and the waiting area was nice overall Great Team Spirit!👍🏾
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by Bienemy
Service Price Transparency
Sep 11, 2026 -
Serra Toyota of Decatur responded
Thank you for recognizing our team's effort. We appreciate your feedback about the waiting area and service at Serra Toyota Decatur.
Michael McLeod
General Manager
256-340-0330
Prompt service, no wasted time, would come back again in
the future for regular service.
the future for regular service.
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by kyle6903
Service Price Transparency
Sep 11, 2026 -
Serra Toyota of Decatur responded
Thank you for recognizing our prompt service. We appreciate your feedback and invite you to contact us directly if there’s anything more we can assist with. Serra Toyota Decatur values your business.
Michael McLeod
General Manager
256-340-0330
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