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Rachel Falls
Rachel Falls at Serra Toyota of Decatur

Rachel Falls | Page 2

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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5.0
16 Reviews
5.0

16 Reviews

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16 Reviews of Rachel Falls

July 17, 2026

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Employee Rating

I love their service department. They’re fast. I come from Toney to have them service my car. When I really needed something fixed on my car, they allowed me to come in with no appoi More

by Deezy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Stone

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Jul 18, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with our service department. We're glad to hear our team was able to assist you promptly. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 31, 2025

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Employee Rating

A great service department team! ! Thank you for your expert work. From beginning to end, you made me feel like I was your only customer. More

by bill_graber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Rohan , Brandon Alexander

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Jun 05, 2025

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're thrilled to know our Service Department made you feel valued throughout your entire visit. Providing expert care and personalized attention is always our goal, and it's wonderful to see that reflected in your experience. We look forward to welcoming you back for any future needs. Michael McLeod General Manager 256-340-0330

May 02, 2025

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Employee Rating

Serra Toyota has a very organized team and routine. They do quality work. Waiting for the work is very pleasant. More

by Pekobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2025

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with us at Serra Toyota Decatur. We're pleased to hear everything went smoothly. Michael McLeod General Manager 256-340-0330

April 25, 2025

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Service was great! Only issue was that the final bill was over $100 more than was quoted originally. More

by ettruck
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lopez was an excellent shuttle driver

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Apr 28, 2025

Serra Toyota of Decatur responded

Thank you for sharing your review and feedback. We are pleased to know you had a great experience working with our Service Team at Serra Toyota Decatur. If you would like to discuss your final bill, please reach out to us. Michael McLeod General Manager 256-340-0330

April 15, 2025

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Great Team Of People. I Enjoy Coming Here To Get Service. Everyone Here Is So Friendly. More

by Bryans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with us at Serra Toyota Decatur. We appreciate your kind words and look forward to assisting you again. Michael McLeod General Manager 256-340-0330

April 13, 2025

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Employee Rating

Service on my Avalon was great and personnel was fantastic. Enjoyed the time in the rest area with coffee. More

by tmckay35
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Serra Toyota of Decatur responded

We're glad to hear you had a pleasant experience with the service for your Avalon and enjoyed our facilities. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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