Rachel Falls
Rachel Falls at Serra Toyota of Decatur

Rachel Falls | Page 3

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
33 Reviews
4.9

33 Reviews

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33 Reviews of Rachel Falls

August 03, 2026

Dealership Rating
Employee Rating

From the middle mute I drove up till I drove off a young man named Noah was exceptional! He kept me informed throughout the whole process! Best technician I’ve ever had anywhere! More

by Doris McBrayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Rohan

Aug 06, 2026

Serra Toyota of Decatur responded

We appreciate your kind words about our technician Noah. Thank you for recognizing our team's effort at Serra Toyota Decatur. Your feedback means a lot to us. Michael McLeod General Manager 256-340-0330

August 03, 2026

Dealership Rating
Employee Rating

Exceptional Professionalism! ! The courtesy and responsiveness was top-notch by the staff, and Andrea was the absolute best and professional. More

by joe_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Harrison , Andrea

Aug 06, 2026

Serra Toyota of Decatur responded

Thank you for recognizing the professionalism and responsiveness of our team at Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

July 29, 2026

Dealership Rating
Employee Rating

Miss Falls is very nice, friendly, and helpful! The waiting room is also very nice More

by blakthndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2026

Serra Toyota of Decatur responded

It's great to know you enjoyed both the friendly service from our team and the comfort of our waiting area here at Serra Toyota Decatur. Thank you for your wonderful review, and please don't hesitate to reach out to us for any future needs. Michael McLeod General Manager 256-340-0330

July 28, 2026

Dealership Rating
Employee Rating

Serra Toyota has always treated me with respect and professionalism. And they have done quality work at a fair price. I plan to keep using them for service on my vehicles. More

by smeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux, Noah Rohan

Jul 30, 2026

Serra Toyota of Decatur responded

We appreciate your loyalty and kind words about our service quality and pricing. Thank you for choosing Serra Toyota Decatur for your vehicle needs. Michael McLeod General Manager 256-340-0330

July 27, 2026

Dealership Rating
Employee Rating

They are very considerate and keep track of my cars maintenance requirements so that I don't miss anything important. More

by MargaretS.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 28, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's effort to keep up with your car's maintenance needs. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 22, 2026

Dealership Rating
Employee Rating

Serra is a very good dealership to operate with, they will get you in and out with no problems More

by Ms.cupcake30
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux

Jul 23, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

July 20, 2026

Dealership Rating
Employee Rating

It was an amazing experience everyone there is helpful and awesome I’d recommend them to anyone More

by benjaminnorris755
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 21, 2026

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

July 17, 2026

Dealership Rating
Employee Rating

I love their service department. They’re fast. I come from Toney to have them service my car. When I really needed something fixed on my car, they allowed me to come in with no appoi More

by Deezy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kim Stone

Jul 18, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with our service department. We're glad to hear our team was able to assist you promptly. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 31, 2025

Dealership Rating
Employee Rating

A great service department team! ! Thank you for your expert work. From beginning to end, you made me feel like I was your only customer. More

by bill_graber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Rohan , Brandon Alexander

Jun 05, 2025

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're thrilled to know our Service Department made you feel valued throughout your entire visit. Providing expert care and personalized attention is always our goal, and it's wonderful to see that reflected in your experience. We look forward to welcoming you back for any future needs. Michael McLeod General Manager 256-340-0330

May 02, 2025

Dealership Rating
Employee Rating

Serra Toyota has a very organized team and routine. They do quality work. Waiting for the work is very pleasant. More

by Pekobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2025

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with us at Serra Toyota Decatur. We're pleased to hear everything went smoothly. Michael McLeod General Manager 256-340-0330

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