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Rachel Falls

Overview Reviews (41) Inventory (260)

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Rachel Falls

Rachel Falls | Page 4

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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5.0

41 Reviews

Overview Reviews (41) Inventory (260)

5.0

41 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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41 Reviews of Rachel Falls

July 29, 2026

Dealership Rating

Employee Rating

Miss Falls is very nice, friendly, and helpful! The waiting room is also very nice The waiting room is also very nice More

by blakthndr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 30, 2026 -

Serra Toyota of Decatur responded

It's great to know you enjoyed both the friendly service from our team and the comfort of our waiting area here at Serra Toyota Decatur. Thank you for your wonderful review, and please don't hesitate to reach out to us for any future needs. Michael McLeod General Manager 256-340-0330

July 28, 2026

Dealership Rating

Employee Rating

Serra Toyota has always treated me with respect and professionalism. And they have done quality work at a fair price. I plan to keep using them for service on my vehicles. professionalism. And they have done quality work at a fair price. I plan to keep using them for service on my vehicles. More

by smeek

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Gremaux, Noah Rohan

Jul 30, 2026 -

Serra Toyota of Decatur responded

We appreciate your loyalty and kind words about our service quality and pricing. Thank you for choosing Serra Toyota Decatur for your vehicle needs. Michael McLeod General Manager 256-340-0330

July 27, 2026

Dealership Rating

Employee Rating

They are very considerate and keep track of my cars maintenance requirements so that I don't miss anything important. maintenance requirements so that I don't miss anything important. More

by MargaretS.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 28, 2026 -

Serra Toyota of Decatur responded

Thank you for recognizing our team's effort to keep up with your car's maintenance needs. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 22, 2026

Dealership Rating

Employee Rating

Serra is a very good dealership to operate with, they will get you in and out with no problems will get you in and out with no problems More

by Ms.cupcake30

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Steve Gremaux

Jul 23, 2026 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

July 20, 2026

Dealership Rating

Employee Rating

It was an amazing experience everyone there is helpful and awesome I’d recommend them to anyone and awesome I’d recommend them to anyone More

by benjaminnorris755

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Jul 21, 2026 -

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

July 17, 2026

Dealership Rating

Employee Rating

I love their service department. They’re fast. I come from Toney to have them service my car. When I really needed something fixed on my car, they allowed me to come in with no appoi They’re fast. I come from Toney to have them service my car. When I really needed something fixed on my car, they allowed me to come in with no appointment and they took care of my issue immediately. Forever grateful. More

by Deezy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kim Stone

Jul 18, 2026 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with our service department. We're glad to hear our team was able to assist you promptly. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 31, 2025

Dealership Rating

Employee Rating

A great service department team! ! Thank you for your expert work. From beginning to end, you made me feel like I was your only customer. ! Thank you for your expert work. From beginning to end, you made me feel like I was your only customer. More

by bill_graber

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Noah Rohan , Brandon Alexander

Jun 05, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're thrilled to know our Service Department made you feel valued throughout your entire visit. Providing expert care and personalized attention is always our goal, and it's wonderful to see that reflected in your experience. We look forward to welcoming you back for any future needs. Michael McLeod General Manager 256-340-0330

May 02, 2025

Dealership Rating

Employee Rating

Serra Toyota has a very organized team and routine. They do quality work. Waiting for the work is very pleasant. They do quality work. Waiting for the work is very pleasant. More

by Pekobs

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 04, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with us at Serra Toyota Decatur. We're pleased to hear everything went smoothly. Michael McLeod General Manager 256-340-0330

April 25, 2025

Dealership Rating

Employee Rating

Service was great! Only issue was that the final bill was over $100 more than was quoted originally. Only issue was that the final bill was over $100 more than was quoted originally. More

by ettruck

Recommend Dealer

Yes

Other Employees Tagged: Fernando Lopez was an excellent shuttle driver

Apr 28, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your review and feedback. We are pleased to know you had a great experience working with our Service Team at Serra Toyota Decatur. If you would like to discuss your final bill, please reach out to us. Michael McLeod General Manager 256-340-0330

April 15, 2025

Dealership Rating

Employee Rating

Great Team Of People. I Enjoy Coming Here To Get Service. Everyone Here Is So Friendly. I Enjoy Coming Here To Get Service. Everyone Here Is So Friendly. More

by Bryans

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 19, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with us at Serra Toyota Decatur. We appreciate your kind words and look forward to assisting you again. Michael McLeod General Manager 256-340-0330

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