Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rachel Lewis
Rachel Lewis at Spitzer Kia Cleveland

Rachel Lewis

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.1
8 Reviews
4.1

8 Reviews

Write a Review

8 Reviews of Rachel Lewis

March 08, 2026

Dealership Rating
Employee Rating

On time, courteous and reliable services. Very reasonable and very good explanation as to what was done More

by kamalmohammed42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 08, 2026

Spitzer Kia Cleveland responded

Thank you for sharing your experience with your Kia Sorento service. We're pleased our team was punctual, courteous, and provided clear explanations along with reasonable pricing.

March 06, 2026

Dealership Rating
Employee Rating

Great service, great people, great dealer. Thank you. I will be a loyal customer for a long time. More

by sjnelson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mate Tamas , I can't remember the name of my sales man right now.

Report | Print
Mar 06, 2026

Spitzer Kia Cleveland responded

Thank you for trusting our team with your Kia Sorento service. We’re delighted the experience and our people stood out to you. We appreciate your loyalty and look forward to supporting you for many years.

February 14, 2026

Dealership Rating
Employee Rating

Pleasant customer service and knowledgeable any efficient and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t More

by jersed73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Cieslinski, Tom Wolfe, Jacqueline Bernald, Cory Brown, Richard Watkins, Joseph Marullo, Randy Maggio, Brian Puls, Douglas Goldie

Report | Print
Feb 14, 2026

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

December 10, 2025

Dealership Rating
Employee Rating

They treated me with respect and went on a test ride and we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us More

by Walls33355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Wolfe, Jacqueline Bernald, Belinda Frost, Joseph Marullo, Randy Maggio, Brian Puls , Kimberly Clay-Carrillo, Janet May

Report | Print
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 10, 2025

Dealership Rating
Employee Rating

They were all spectacular. I did not have any complaints from either one of them. More

by FLORESCLEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins , Kimberly Clay-Carrillo, Janet May

Report | Print
Nov 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2025

Dealership Rating
Employee Rating

Spitzer service techs are the best. Rachel was my tech and kept me well informed of the progress. She went out of her way to assist this “mature” lady. Thank you!! More

by R&L S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat, Caleb Caudill, Belinda Frost, Erica Markiewicz

Report | Print
Oct 18, 2025

Spitzer Kia Cleveland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2025

Dealership Rating
Employee Rating

I sent in a perfectly good car and got back complaints about the brakes. And I lost my speakers. I feel that it was caused damaged by you for extra money now I need three speakers, so i'm not happy at all More

by Margej48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Zabell, Freddy Mansour, Stephen Donat, Jim Foose, Randy Maggio

Report | Print
Oct 21, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience, Marge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 21, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience, Marge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 09, 2025

Dealership Rating
Employee Rating

Everytime I come here i have to sit for hours and they forgot to do my oil change that i had a appointment for at 3:00. More

by Dachellehayes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Belinda Frost, Ely Rivera, Josh Cole , Richard Montague

Report | Print
Oct 12, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 12, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dealership Inventory (381 Vehicles)

used 2020 Nissan NV Cargo NV2500 HD car, priced at $14,783
2020 Nissan NV Cargo NV2500 HD
used
Glacier White exterior
Automatic
Rear-wheel Drive
$14,783
View Details
used 2022 Chevrolet Tahoe car, priced at $55,976
2022 Chevrolet Tahoe
used
Summit White exterior
Automatic
Four-wheel Drive
$55,976
View Details
used 2022 Kia Niro car, priced at $17,081
2022 Kia Niro
used
Snow White Pearl exterior
Automatic
Front-wheel Drive
$17,081
View Details
used 2023 GMC Sierra 1500 car, priced at $33,533
2023 GMC Sierra 1500
used
Cardinal Red exterior
Automatic
Four-wheel Drive
$33,533
View Details
new 2027 Kia Telluride car, priced at $50,210
2027 Kia Telluride
new
C7S exterior
Automatic
All-wheel Drive
$50,210
View Details
used 2022 Kia K5 car, priced at $21,707
2022 Kia K5
used
Ebony Black exterior
Automatic
Front-wheel Drive
$21,707
View Details
View All Inventory