Rachel Lewis
Rachel Lewis at Spitzer Kia Cleveland

Rachel Lewis

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

3.8
6 Reviews
3.8

6 Reviews

Write a Review

6 Reviews of Rachel Lewis

February 14, 2026

Dealership Rating
Employee Rating

Pleasant customer service and knowledgeable any efficient and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t More

by jersed73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

December 10, 2025

Dealership Rating
Employee Rating

They treated me with respect and went on a test ride and we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us More

by Walls33355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 10, 2025

Dealership Rating
Employee Rating

They were all spectacular. I did not have any complaints from either one of them. More

by FLORESCLEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins , Kimberly Clay-Carrillo, Janet May

Nov 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2025

Dealership Rating
Employee Rating

Spitzer service techs are the best. Rachel was my tech and kept me well informed of the progress. She went out of her way to assist this “mature” lady. Thank you!! More

by R&L S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Spitzer Kia Cleveland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Kia Cleveland. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2025

Dealership Rating
Employee Rating

I sent in a perfectly good car and got back complaints about the brakes. And I lost my speakers. I feel that it was caused damaged by you for extra money now I need three speakers, so i'm not happy at all More

by Margej48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 21, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience, Marge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 09, 2025

Dealership Rating
Employee Rating

Everytime I come here i have to sit for hours and they forgot to do my oil change that i had a appointment for at 3:00. More

by Dachellehayes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Belinda Frost, Ely Rivera, Josh Cole , Richard Montague

Oct 12, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dealership Inventory (356 Vehicles)

used 2023 Kia Sorento car, priced at $26,065
2023 Kia Sorento
used
Passion Red Tintcoat exterior
Automatic
Front-wheel Drive
new 2026 Kia K4 car, priced at $23,714
2026 Kia K4
new
Aurora Black exterior
CVT
Front-wheel Drive
used 2023 Kia Sportage car, priced at $21,239
2023 Kia Sportage
used
Gravity Gray exterior
Automatic
Front-wheel Drive
used 2023 Chrysler Pacifica car, priced at $32,749
2023 Chrysler Pacifica
used
Bright White Clearcoat exterior
Automatic
All-wheel Drive
new 2025 Kia Telluride car, priced at $44,717
2025 Kia Telluride
new
Wolf Gray exterior
Automatic
All-wheel Drive
new 2026 Kia K5 car, priced at $30,561
2026 Kia K5
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive