Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith | Page 3

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

Contact Me
4.9
40 Reviews
4.9

40 Reviews

Write a Review

40 Reviews of Rachel Smith

February 08, 2026

Dealership Rating
Employee Rating

Nina is always extremely pleasant, very professional and problem solving. I appreciate the communication and follow through from the service department. More

by SSPOERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Strauss, Nina Joeckel

Print
Feb 11, 2026

Grinwald Ford responded

Hi Steve~ Thank you for taking the time to leave a wonderful review highlighting Nina from our Service Team! Nina offers outstanding customer service and consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of her hard work. We appreciate your business and thanks again for your support!

January 30, 2026

Dealership Rating
Employee Rating

Nina was very helpful and knew what she was doing . ..Ford is always exceptional at all they do to help us customers....very hometown people to work with....service is great More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Print
Feb 04, 2026

Grinwald Ford responded

Good Afternoon~ Thank you so much for taking the time to leave us a review! Our service team works hard to ensure every customer feels welcomed and well taken care of, and we're glad it shows. Nina is a great asset to our team, and we are lucky to have her! Looking forward to seeing you next time. 😀

Feb 04, 2026

BlueLightning/18 responded

your welcome

January 16, 2026

Dealership Rating
Employee Rating

Great customer service. Explained very clearly to what my vehicle need for repairs and the cost. I would definitely take my used vehicle here again. We will even considering More

by brian@builditrightllc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel , Angel Oquendo

Print
Jan 21, 2026

Grinwald Ford responded

Hi Brian~ Thank you for taking the time to leave us such a positive review! We are so happy to hear the our Service Team has exceeded your expectations. Providing high-quality service is at the heart of every department here at Grinwald Ford! Your feedback assures us we are on the right track! We appreciate your recommendation and are always here to help when needed. 😀

December 02, 2025

Dealership Rating
Employee Rating

Excellent dealership to work with,very polite,knowledgeable people. Service department Excellent! I appreciated promt service when nessary. More

by kathy57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Print
Dec 04, 2025

Grinwald Ford responded

Hi~ We appreciate your positive feedback and are so glad you enjoyed your visit with us! Our team works hard to deliver exceptional customer service and it's wonderful to see that reflected in your review. 😀

November 17, 2025

Dealership Rating
Employee Rating

Fast reliable repairs, communication was excellent. The total bill came in right at the quote no additional add-ons are great to see. More

by Jim Bakken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Print
Nov 18, 2025

Grinwald Ford responded

Hi Jim~ Thank you for the 5 star review! We're so happy we could exceed your expectations and look forward to seeing you again. 😀

October 06, 2025

Dealership Rating
Employee Rating

The. Service was very good and good people taking care of me. Thank you so much! More

by Larry Haumschild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Print
Oct 20, 2025

Grinwald Ford responded

Hi Larry~ We appreciate your positive feedback! Our Team works hard to deliver exceptional customer service, and it's great to see that reflected in your review! 😀

September 10, 2025

Dealership Rating
Employee Rating

Great dealer. Crappy that the Ford programming which caused the issue is not stable. Ford shouldn’t stick owners with their issues. More

by Charles.bohlman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Nina Joeckel , Angel Oquendo

Print
Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback Charles. So sorry to hear you were having issues with programming. If this issue has not been resolved yet please reach out to me directly. I would be happy to help! Chelsea Grinwald- 920-261-1800

August 21, 2025

Dealership Rating
Employee Rating

Great service. My case was handled professionally. I will be back for next oil change. More

by Pascal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Nina Joeckel , Angel Oquendo

Print
Aug 22, 2025

Grinwald Ford responded

Hello~ We really appreciate you taking the time to let us about your experience! If there is anything else we can help you out with, please let us know. 😀

July 25, 2025

Dealership Rating
Employee Rating

Have purchased vehicles from the Grinwald establishment dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff thr More

by RBERLISK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Grinwald-Wendt, John Grinwald, Ralph Schmidt, John Foltz, Nina Joeckel , Angel Oquendo

Print
Sep 05, 2025

Grinwald Ford responded

Hi Rich! Thank you so much for the fantastic review! We greatly appreciate your loyalty to us, and look forward to seeing you again soon! 😀

July 13, 2025

Dealership Rating
Employee Rating

They get us in when we call seems like good work if we have a question they help us More

by MDQUINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Print
Jul 18, 2025

Grinwald Ford responded

Good Afternoon! Thank you for taking the time to leave us a review highlighting our Service Teams! We are glad we could accommodate you, and we are always here if you need anything. 😊

1
2
3
4

Dealership Inventory (62 Vehicles)

new 2026 Ford Explorer car, priced at $48,412
2026 Ford Explorer
new
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
$48,412
View Details
used 2021 Ford F-150 car, priced at $23,209
2021 Ford F-150
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
$23,209
View Details
used 2025 Ford Bronco Sport car, priced at $30,909
2025 Ford Bronco Sport
used
Azure Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
$30,909
View Details
used 2020 Ford Fusion car, priced at $19,909
2020 Ford Fusion
used
Magnetic Metallic exterior
Automatic
Front-wheel Drive
$19,909
View Details
new 2026 Ford Maverick car, priced at $40,940
2026 Ford Maverick
new
Shadow Black exterior
Automatic
All-wheel Drive
$40,940
View Details
new 2026 Ford F-150 car, priced at $61,006
2026 Ford F-150
new
Argon Blue Metallic exterior
Automatic
Four-wheel Drive
$61,006
View Details
View All Inventory