Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith | Page 3

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

Contact Me
4.9
27 Reviews
4.9

27 Reviews

Write a Review

27 Reviews of Rachel Smith

April 20, 2025

Dealership Rating
Employee Rating

Love the valet service! Detailing was excellent. Quality of service was wonderful. Vary convenient to work with. More

by mountain10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Report | Print
Apr 22, 2025

Grinwald Ford responded

Good Morning! Thank you so much for the great review, highlighting our Detail and Service Teams! And yes, we agree the pick up and delivery service is a great option for our customers...as well as a great timesaver! We appreciate your business and look forward to seeing you again. 😀

April 09, 2025

Dealership Rating
Employee Rating

Staff friendly and funny. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. More

by carla.bilgrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

Report | Print
Apr 10, 2025

Grinwald Ford responded

Hi Carla! Thank you for leaving us a 5 star review highlighting our Quick Lane! Our staff of professionals work to provide the best customer service to all our customers. 😀 We appreciate your business and look forward to seeing you soon!

March 29, 2025

Dealership Rating
Employee Rating

Great customer service and communication , very polite and professional always a great experience working with the team members at Grinwald More

by ronmallacoccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel , Angel Oquendo

Report | Print
Mar 31, 2025

Grinwald Ford responded

Hi Ron! Thank you for taking the time to leave a review highlighting our Service Team. The Team works together to be sure they give the best customer service possible. We appreciate your business! 😀

February 03, 2025

Dealership Rating
Employee Rating

Great family owned dealership. Excellent, friendly customer service all the way around! Good communication throughout the process. More

by tptrans1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

Report | Print
Feb 04, 2025

Grinwald Ford responded

Thank you for leaving us a 5 star review highlighting our service team. Hearing "excellent, friendly customer service" is the best we can hope for! Your recommendation means a lot to us. We appreciate your business and look forward to seeing you again!

January 30, 2025

Dealership Rating
Employee Rating

Excellent Service, completed before promise time. All of the Grinwald staff is outstanding Great dealership More

by tapalm14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Report | Print
Jan 31, 2025

Grinwald Ford responded

Hi ~ Thank you for your 5 star review! We really appreciate the kind words. Thanks again, and look forward to seeing you again soon! 😊

December 30, 2024

Dealership Rating
Employee Rating

Very informative about this issue. Customer rental was great 👍. The duration of the repair was what was expected. More

by Prreich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo

Report | Print
Jan 02, 2025

Grinwald Ford responded

Hi Rick! Thank you for your 5 star review highlighting our Service Team! Happy to hear that they provided you with detailed communication during this large repair, as well as accommodate your loaner needs. We appreciate your business!

September 27, 2024

Dealership Rating
Employee Rating

Have worked with Kyle in sales and Angle in the Service Dept. Top notch service and communication all around! More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Denise Buske, Nina Joeckel , Angel Oquendo

Report | Print
Oct 17, 2024

Grinwald Ford responded

Hi Tom! Thank you for taking the time to leave a review! Hearing that you had "Top Notch" service is the best thing we could hope for! We appreciate your business and look forward to serving you again!

1
2
3

Dealership Inventory (85 Vehicles)

used 2025 Chevrolet Malibu car, priced at $19,080
2025 Chevrolet Malibu
used
Mineral Gray Metallic exterior
Automatic
Front-wheel Drive
$19,080
View Details
new 2026 Ford Ranger car, priced at $45,395
2026 Ford Ranger
new
Marsh Gray exterior
Automatic
Four-wheel Drive
$45,395
View Details
new 2026 Ford Maverick car, priced at $34,360
2026 Ford Maverick
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
$34,360
View Details
new 2026 Ford Maverick car, priced at $39,558
2026 Ford Maverick
new
Shadow Black exterior
Automatic
All-wheel Drive
$39,558
View Details
new 2026 Ford F-150 car, priced at $58,881
2026 Ford F-150
new
Argon Blue Metallic exterior
Automatic
Four-wheel Drive
$58,881
View Details
new 2026 Ford Explorer car, priced at $50,866
2026 Ford Explorer
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
$50,866
View Details
View All Inventory