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Rachelle Long
Refer Me
558 Reviews
Dealership Experience
11 yrs, 8 mos
Industry Experience
30 yrs, 1 mo
English558 Reviews
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558 Reviews of Rachelle Long
December 16, 2023
Joseph was friendly, respectful, courteous, and responsive. Typical upselling but that too is his job. Unfortunately, the original issue did not get fully resolved the 1st time only to be quoted an responsive. Typical upselling but that too is his job. Unfortunately, the original issue did not get fully resolved the 1st time only to be quoted another pricey repair for the same issue. Asked Joseph to escalate as I felt I was being dooped. No relief. Stated there was no “overlap”. Not true which now raises trust and confidence concerns. Escalated myself and paid for parts only. Thank you Rachel. Repair should have been resolved during the first pass while transmission was drained, pan off, etc. I do appreciate that things like that can happen however, when it does the cost burden should not fall to customer. Certainly don’t try to xx the customer into paying for the oversight. I’m sure this “no overlap” story often goes undetected but remember that your reputation is at risk with every attempt. We customers just want fair and honest treatment and are happy to pay for it. More
by gone.south
Other Employees Tagged: Joseph Britton
Helpful 
December 06, 2023
I had my 2011 Explorer serviced at Gosch Ford & my service was EXCELLENT! Chris Vecchi & Gary (the concierge driver) & Manager Rachel Long really took fantastic care of my vehicle (& me!), as usual. T service was EXCELLENT! Chris Vecchi & Gary (the concierge driver) & Manager Rachel Long really took fantastic care of my vehicle (& me!), as usual. The pick up/drop off feature made it so I could handle all the other life duties I had going on & my car was returned clean, and no longer squeaks, rattles or clunks! The communication was impeccable from Chris, Gary & Rachel. Chris especially took the time to explain another concern on my vehicle & I couldn’t have been happier that my technician found an issue responsible for this sound I’ve been unable to get properly diagnosed elsewhere. From here on out, I will only have my vehicle serviced at Gosch Ford Temecula, where I can truly count on the service team. A big thank you to Chris! More
by VdubH2o
Other Employees Tagged: Carlos Lopez, Chris Vecchi, Robert Toves , Gary (concierge driver) was the best
November 30, 2023
Rachelle and her team is the best. She had Ford help us pay for some of the repairs. Thank you for helping me and my family She had Ford help us pay for some of the repairs. Thank you for helping me and my family More
by Darkness35761
Other Employees Tagged: Raymond Quintero
November 30, 2023
Rachelle and her team is great. They listen and communicate well. The technicians repaired my vehicle - first right the first time. I will recommend them to everyone They listen and communicate well. The technicians repaired my vehicle - first right the first time. I will recommend them to everyone More
by gavin
Other Employees Tagged: Chris Vecchi
November 30, 2023
The service department is awesome. .They take care of you like family. I will be back for my next service. Thank you Gosch Ford Temecula .They take care of you like family. I will be back for my next service. Thank you Gosch Ford Temecula More
by Coronafernando460
Other Employees Tagged: Raymond Quintero
November 30, 2023
The service department really values my business. My vehicle runs great and all happy. I am looking forward to my next service. Thank you again for the great service My vehicle runs great and all happy. I am looking forward to my next service. Thank you again for the great service More
by Jj
Other Employees Tagged: Chris Vecchi, Raymond Quintero
November 30, 2023
Gosch Ford Temecula service department fixed my vehicle the first time. Great attitude and I will be back. Thank you for the great service. Keep it up the first time. Great attitude and I will be back. Thank you for the great service. Keep it up More
by Rperez2729
Other Employees Tagged: Raymond Quintero
November 30, 2023
Everytime i bring in my 2019 ranger or 2017 fusion, service dept. Has always been top notch, keep up the good work service dept. Has always been top notch, keep up the good work More
by ignacio
Other Employees Tagged: Maurice Diab, Kenn Olson, Samantha Masuguchi, Robert Celaya, Raymond Quintero, Stewart Economos, Kayla Price
November 27, 2023
Great service. I really like this dealership. By far, the best in my opinion. The service dept. is awesome. Rachelle Long and her team does a fantastic job. Keep it I really like this dealership. By far, the best in my opinion. The service dept. is awesome. Rachelle Long and her team does a fantastic job. Keep it up. More
by Jp.sales72
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