Rafat Abuzaid

I brought my truck in for a/c changing temp and light on ac button flashing, was told needed ac discharge and recharge, which I understand to see if leaking or low on freon, then was told that blend motor d ac button flashing, was told needed ac discharge and recharge, which I understand to see if leaking or low on freon, then was told that blend motor door was stuck in window defrost mode and not blowing properly, approved repair, but when got truck it was still blowing was still changing temp, and this all seemed to have started after bringing my truck in for oil change on July 25 th, I was shown picture of dirty cabin filter and opted not change at that time, then after getting truck back from ac repair and still not working, I did some research what possible problem could be, either a clogged evap drain or dirty evap coil, I had to go under my truck to use compressed air to unclog drain and under dash to clean evap coil, I believe I had mentioned that to Jordan to check out for me, however where Im lacking confidence is in the tech that serviced my truck, I'm not sure why he didn't find that issue and found a issue with blend motor door being stuck and that would fix the issue with my ac, it didn't and I don't believe that was causing any issues to begin with, it was all from evap drain being clogged and not allowing water to drain out and get rid of moisture in system, after I did that myself ac has been blowing just as cold as when came in before oil change, So in essence I feel that was an unnecessary repair that wasn't going to fix issue, Ive been a pretty LOYAL customer to Findlay Toyota for the last 10 years, between my trucks and my wife's cars we have boughten 5 cars through you, we have brought our vehicles in for service and maintenance through you, not sure if any of this counts as loyalty to you or not, but I bring my vehicles to Toyota with understanding your product your techs would be able to perform what needs to be repaired and not me having to figure issues out myself and fix, I don't want to work on my own vehicles and don't have time, that's why I bring to you, LOYALTY!, so not sure if any of this means to much or not, but Im thinking I should look for a different place to repair my vehicles, anyways hope this finds its way to someone that it means something to, More

by TREWEVL Verified Customer Verified Customer

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Bought a certified used truck for my son. It was one of the easiest car deals I have ever done. Staff was professional, courteous and informative. Rafet, the manager I dealt with was outstand It was one of the easiest car deals I have ever done. Staff was professional, courteous and informative. Rafet, the manager I dealt with was outstanding. Highly recommend. More

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2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it needed to have about $400 worth the work done on it More

by dmarionkaminski Verified Customer Verified Customer

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I received excellent customer service and will be coming back for all of my car service needs. Thank you. back for all of my car service needs. Thank you. More

by JONESDI25 Verified Customer Verified Customer

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They made it Super easy and was helpful when it came to leasing a new car. leasing a new car. More

by elcmml Verified Customer Verified Customer

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We knew what we wanted. We saw what we wanted. We got what we wanted. We saw what we wanted. We got what we wanted. More

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There’s more room for improvements. First time to receive below average service. It’s usually have been very good experience, however it was very disappointing this time. First time to receive below average service. It’s usually have been very good experience, however it was very disappointing this time. More

by dennis.v Verified Customer Verified Customer

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Great Dealer, Great Customer Service, But very expensive on repair services. Had to pay almost $200.00 just for diagnostic which I was not aware. It was very disappointing on repair services. Had to pay almost $200.00 just for diagnostic which I was not aware. It was very disappointing More

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Since the purchase of my vehicle, I go every six months for service. Perfection every single time. From appointment, service advisor, mechanic, waiting area, friendly, knowledge, and the list goes on. for service. Perfection every single time. From appointment, service advisor, mechanic, waiting area, friendly, knowledge, and the list goes on. Thank you. More

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Well managed. People are friendly and very knowledgeable. Been going there for years without any problems. People are friendly and very knowledgeable. Been going there for years without any problems. More

by gporter99 Verified Customer Verified Customer

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