Ramiro Milian | Page 6

Great service and dealership very helpful staff I am very happy with the service I get happy with the service I get More

by mlh73077 Verified Customer Verified Customer

Report | Print

Great service and and very pleasant advisers Also the wait is much nicer then at other places they have coffee/water etc I would recommend to anyone that has a Mercedes wait is much nicer then at other places they have coffee/water etc I would recommend to anyone that has a Mercedes More

by nicolae_mosu Verified Customer Verified Customer

Report | Print

Very good very friendly and very on time and clean the car very clean and very nice car very clean and very nice More

by DIANA88MA Verified Customer Verified Customer

Report | Print

He has been great to work with. Very friendly and provides clear updates regarding the car repairs. Very friendly and provides clear updates regarding the car repairs. More

by DEXTERV582 Verified Customer Verified Customer

Report | Print

Great customer service, Ramiro, Milian is the best. extremely helpful and very professional. Mr. Ramiro keep up the good work. extremely helpful and very professional. Mr. Ramiro keep up the good work. More

by NELSONJEAN28 Verified Customer Verified Customer

Report | Print

Great supervisor quality work and outstanding performance and expertise. Very knowledgeable and great communication skills and expertise. Very knowledgeable and great communication skills More

Report | Print

Excellent customer service, keep coming back to work with Vincent La Rosa, he always takes care of me and my family, will gladly recommend him to friends and family Vincent La Rosa, he always takes care of me and my family, will gladly recommend him to friends and family More

by TANCAM Verified Customer Verified Customer

Report | Print

Why was the car reinspected? There was a current inspection that had 10 months to go and you reinspected. The car was inspected in 5/24 and you replaced it in July of 2024. W There was a current inspection that had 10 months to go and you reinspected. The car was inspected in 5/24 and you replaced it in July of 2024. We did not request a re-inspection. More

by SINGER154 Verified Customer Verified Customer

Report | Print

The service was performed on time. Ramiro took the time to listen to what I needed done to car, and kept me informed by phone as to the progress Ramiro took the time to listen to what I needed done to car, and kept me informed by phone as to the progress More

by DRANDREI Verified Customer Verified Customer

Report | Print

Poor customer service. Ramiro is not helpful at all as a service advisor. Does the bare minimum. Dropped my car for service at 830 am and was notified by Ramiro at 3 pm tha Ramiro is not helpful at all as a service advisor. Does the bare minimum. Dropped my car for service at 830 am and was notified by Ramiro at 3 pm that the car was not seen and would need to stay overnight or I can pick it back up. No shuttle offered back from my job to get the car. I had to pay an Uber to go pick it up to get home since a loaner wasn’t even offered. Again I went back for service, and was assigned Ramiro. Their systems were down. I received a loaner and car was of course done same day. Two weeks later my check engine light is on and the car is sluggish and felt dangerous to drive. I dropped the car at 8 30 am and 3 pm no updates from Ramiro. No estimated wait time. Nothing. No loaner. This dealership is one of the worst I’ve encountered. I’ve had service at other Mercedes dealerships in the past we well as bmw service centers and never had this type of experience. I am not sure if to blame the dealership or the advisor at this point for a lack of follow through. More

by CHRYSTEL.TEWARI Verified Customer Verified Customer

Report | Print