Randy Figueroa | Page 6

Excellent Great customer service overall, and professionalisms. Excellent service, great knowledge in the sale area, the dealer is very organized and clean also Great customer service overall, and professionalisms. Excellent service, great knowledge in the sale area, the dealer is very organized and clean also good accommodations in the entire building More

by ESMELIZAR77 Verified Customer Verified Customer

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Pleasant and friendly staff, randy service was excellent. I came in for a used car and after crunching # with my sales guy randy, I purchased a brand new vehic and friendly staff, randy service was excellent. I came in for a used car and after crunching # with my sales guy randy, I purchased a brand new vehicle. More

by rollandgp Verified Customer Verified Customer

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Best car buying experience as of yet! The team at easchester made my transaction smooth, easy and got me a great deal.would definitely recommend to all my family and friends A++ The team at easchester made my transaction smooth, easy and got me a great deal.would definitely recommend to all my family and friends A++ More

by SANTANAL1 Verified Customer Verified Customer

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Fraud I do not recommend this dealership to anyone! I purchased a 2015 BMW X3 VIN# 5UXWX9C52F0D50127 on July 16th, 2019 paid $3000 down deposit, traded in m I do not recommend this dealership to anyone! I purchased a 2015 BMW X3 VIN# 5UXWX9C52F0D50127 on July 16th, 2019 paid $3000 down deposit, traded in my car, I signed off the title to them for a $1000, they switched over my insurance to the BMW, I was happy thinking I would get it the same day... Big mistake! First they told me coffee spilled on the title, come get the car the next day July 17th... I agree! Next day they said previous owner never paid off the car, there is a lein on the title I'd have to wait for DMV in Indiana to send a clean title and it'll be here by Friday July 19th...again, I agreed. I knew something was up but I had to play cool. Went back Friday the 19th, was told title didn't arrive yet... I left. I Received a called from sales manager on July 22nd saying " according to DMV, we won't get title until August 2nd" they wanted me to back out and cancel the deal so they pushed the date, I said... I will wait! Same day, someone else called and said "I'm so sorry we cannot sell you the car, it has to go back to auction". I got pissed off because they have the original title for my previous car, I am paying insurance for the new car and I have $3000 in the game! So, I did a title search... On July 25th, I called Indiana dealer division to find out the truth, I was informed that there was no lein on the title for the BMW and a new title was released on July 20th to the dealer. They were lying to me the whole entire time! I called the dealership and spoke to the General manager on the same day to ask why I am not getting the car I purchased, he sounded like a nice guy. He said, "I'm sorry for inconvenience and I am glad your team did a title search. The title should be here today or tomorrow, I will tell my team be on a lookout for it and once FedEx delivers it, I will call you to come get the car" coming from a GM, I believed him! General manager never called, 2 days later July 27th, I went to see the GM, waited for 2 hours... GM never came out, spoke to sales manager, he said finance office is closed, they went on break for another hour. Because I was on duty, I told him to call me when they open... Never called! On August 2nd, I called... Sales manager said, "the title is here, you can come get the car. Same day, I went to get the car... He said finance office is closed come back tomorrow morning 9:30AM and everything will ready. August 3rd, I sent the sales manager a text to tell him I was on my way, he said ok no problem. On my way to the dealership, 3 traffic lights away...that same sales manager called me and said " I am so sorry, I owe you a bug apology, the car was sold yesterday to someone else!" Which was on August 2nd! Please tell me, how in the world is that possible! I bought the car since July 16th. I am still paying insurance for the car, they have my title, they have $4000 down deposit for the deal...How could they sell that car to someone else... If anything I have priority over everyone! I filed a complaint with Jeep headquarters, NY Secretary of State (DMV) and the attorney general. I am getting a lawyer involved in this case... That's fraud, they breached the contract! Their license should be suspended for such crime. More

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car purchase they gave me only one car key, instead of two. now I have to pay extra money to obtain a copy key. so, make sure the dealer confirm the car has 2 key they gave me only one car key, instead of two. now I have to pay extra money to obtain a copy key. so, make sure the dealer confirm the car has 2 keys before you sign the papers.. More

by JOSHCHINEDUM Verified Customer Verified Customer

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Lease for my daughter Answered all of my questions and concerns with educated facts not opinions. Took their time to help me meet my budget and not go over. Answered all of my questions and concerns with educated facts not opinions. Took their time to help me meet my budget and not go over. More

by Marinabalyan@gmail.com Verified Customer Verified Customer

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Extremely stratified Both of my services providers are always great in helping getting people in and out on a timely fashion both Rob and Kayla are the only good thing in Both of my services providers are always great in helping getting people in and out on a timely fashion both Rob and Kayla are the only good thing in this place More

by Lucianobullyz Verified Customer Verified Customer

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Awesome service Randy was great, Iam really satisfied with his service and profesionalism. This gentlemen should get a promotion. I highly tecomend it.. great job and Randy was great, Iam really satisfied with his service and profesionalism. This gentlemen should get a promotion. I highly tecomend it.. great job and service. More

by Jose0872 Verified Customer Verified Customer

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Great Buying experience Traded in my 2016 Ram for 2919 Ram. They assured me everything would be a smooth transition and it was. From the salesman Randy to the guys that do Traded in my 2016 Ram for 2919 Ram. They assured me everything would be a smooth transition and it was. From the salesman Randy to the guys that do the numbers. They were a big help and very professional. Great Dealership to deal with. More

by c.aguilera1978 Verified Customer Verified Customer

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Great Randy was great in identifying what vehicle I was in the market for. He has great vehicle knowledge and was very patient with all the questions i had Randy was great in identifying what vehicle I was in the market for. He has great vehicle knowledge and was very patient with all the questions i had to ask. It was an overall great vehicle purchase experience and deff would recommend customers to come see Randy. More

by Dalovelynat Verified Customer Verified Customer

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