Raul Ruiz | Page 6

Nissan of Elk Grove responded

Thank you for sharing your experience and for the 5-stars! We truly appreciate your patience throughout this process and understand how frustrating the repeated trips must have been. It’s great to hear the issues have been resolved, and we’ll continue to make your future service experiences smoother and more efficient.

Nissan of Elk Grove responded

Thank you for the 5-stars! We’re delighted to hear that your experience made the drive from Pittsburg, CA worthwhile! It’s wonderful to know that purchasing your car here was such a positive decision, and we truly appreciate your trust in our team.

Nissan of Elk Grove responded

Thank you for sharing your feedback! We’re happy to hear that the caring service of our staff and the clean, comfortable waiting area enhanced your experience and left a positive impression. We look forward to the next time we can assist you and your vehicle!

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience felt disappointing and did not meet your expectations. That’s never the impression we want to leave, and we understand why this would be frustrating. Your comments are important to us and help identify where we need to improve. We’d appreciate the opportunity to discuss your concerns further and work toward a better experience—please feel free to reach out to Nissan of Elk Grove directly.

Nissan of Elk Grove responded

Thank you for the wonderful review! We’re glad to hear you received excellent customer service and clear communication throughout the repair process. Keeping our customers informed and making things easy is always our goal. We truly appreciate your trust and look forward to serving you again!

Nissan of Elk Grove responded

Thank you for taking the time to share your experience! We truly appreciate your loyalty and trust in us — it means a lot to know that we were able to consistently provide high-level service in a timely manner during your visits. We look forward to continuing to take great care of your car whenever you need us!

Nissan of Elk Grove responded

Thank you for taking the time to share your feedback. We’re especially grateful you gave us another opportunity to earn your trust, and we’re so glad Raul was able to turn your experience around and make such a positive impact during your visit. We hope we can continue to provide you amazing service in the future!

Nissan of Elk Grove responded

Hannah, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. You are more than welcome to reach out to our Service Director, Marc Lauture at 916-405-5167 if you have any additional questions that have yet to be covered.

Nissan of Elk Grove responded

Esperansi, This is Patrick Braxton, Service Manager here at Nissan Elk Grove. This experience does not sound indicative of the high level of service we strive for. I called your earlier today to review your experience together. Please give me a call at 916-405-5135 at your convenience.

Nissan of Elk Grove responded

Thank you so much for taking the time to share your amazing experience! We are so glad Raul took exceptional car of you and your vehicle during your visit. We look forward to continuing to serve you.